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Crown Paradise Club Cancun
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Reviews (9,197)
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3,028 - 3,033 of 9,197 reviews
Reviewed 29 May 2014

Nice hotel but not perfect.Very expensive internet.10$ p/h or 96$ per week.In our room was a door which was leading to the next room and you could hear every word that people were saying in the other room.Toilets near the beach,by the pool bar was very dirty and disgusting ,I was also surprised that there was no seafood in buffet restaurant .Apart from that this hotel is very nice.Located outside city center but lots of buses that take you to town for 9,5 peso ( 0,95 cent) per ticket and in 10 min .Lovely beach and sea,sand white, clear and no stones .Food very good and service great.Staff very nice and helpful .Rooms were ok but it depends what kind of neighbour you have .First 6 days we had 2 ladies.You could hear them but it was ok .Last day Spanish speaking family moved in with young boy what was screaming and shouting from 6am .I will give 4* for this hotel but if you dont like seafood and you dont need internet and you will use the toilet next to restaurant and room next to you wont be rented im sure you will enjoy and you will have a fab holiday

  • Stayed: May 2014
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Thank Murchol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 31 May 2014

Hello Murchol,

Thanks for your kind review of your stay at our Hotel. We appreciate you taking the time to share your experience, and are pleased to see that you generally enjoyed your visit.
Your feedback is important to us as it highlights areas of our service in which we can improve, so please accept my sincere apologies for any inconvenience. I'm sorry that you were inconvenienced by the noise in the room next to yours. It is our desire that every guest enjoys a good night's sleep, and we are happy to accommodate requests for a quiet room where available, so please feel free to request this on your next visit.

Thank you once again, and we hope to welcome you back to Crown Paradise Club in the near future.

Kind regards,
Katarina

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Reviewed 29 May 2014 via mobile

Been coming here for 20 years in a row! Seen the different changes from food, to entertainment, to owners.

Food is always changing, one thing that I do not like is how they got rid of the hot wings. I would get plates and plates full of wings until they got rid of them, so sad.

Entertainment does the same thing day after day, does get pretty lame.

Bartenders work hard for their money. Super friendly, awesome guys!!! Truly love them. Gabriel is by far the best, been there for years.

Rooms haven't changed, still comfy. Decent size, can't complain.

Highly recommend !!!

  • Stayed: January 2014
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Thank Taris68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 31 May 2014

Hello Taris68,

Thank you for recommending us and for being our loyal guest for 20 years! We appreciate you taking the time in posting as it means a lot to us to know that we continue to meet your preferences and make you feel comfortable.
Thank you for bringing to our attention your disappointment with the lack of the hot wings, and please rest assured that your comment will be shared with the team and taken into consideration.

We hope to see you back very soon!

All the best,
Katarina

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Reviewed 28 May 2014

We go almost every year. Started going when our kids were young and they loved it. Now they are older and go on their own. We usually hang out at the adult pool and stay in the honeymoon suite which has a fantastic view. Wake up to the sunrise every morning. Life is good.

Room Tip: End units have the largest balconies and best views. On tower 2 it would be the honeymoon suites.
  • Stayed: April 2014, travelled with friends
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1  Thank flats4127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 31 May 2014

Hello flats4127,

We love to receive feedback from our repeating guests! We are so happy that you enjoy Crown Paradise, its adult only pool, honeymoon suites and its beautiful views of the ocean.

Please visit us again soon. It would be a pleasure to have you.

Best wishes,
Katarina

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Reviewed 28 May 2014

Stayed for 10 nights in April . The first room we were given was terrible I paid for an upgrade straight away . The food in the main restaurant was ok although the steakhouse and Italian were pretty good. I have been in 2 other hotels in cancun and they were far superior to this one ( try moon palace ) I would not return to the crown paradise it was not at the level you would expect for a 5 star hotel in cancun .

  • Stayed: April 2014, travelled with family
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2  Thank gary p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 30 May 2014

Hello gary p,


Thank you for taking the time to write a review here on Tripadvisor. We apologize that we did not meet your expectations as we strive to give an excellent experience to all our guests.
We appreciate you commenting on the food quality in our restaurants, and we hope you will consider returning in the future to give us a second chance to provide you with an unforgettable holiday.
Please do not hesitate to contact me if I can be of assistance in making arrangements.

Warm regards,
Katarina

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Reviewed 28 May 2014 via mobile

I'm sure with the sand and ocean it is difficult to keep a resort in immaculate shape. However, this resort had somewhat of a Golden Corral restaurant feel to it. Overall, it wasn't terrible but it wasn't breathtaking. What did blow my mind--was the level of customer service. THEY WERE AMAZING!!! Kid friendly. If you want to party, try another option!

  • Stayed: May 2014
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1  Thank THotzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this reviewResponded 30 May 2014

Hello THotzel,

Thank you for staying with us and posting this review.
I have shared your kind comments about the staff with the team, who are delighted to have made such a good impression.

We are always looking for ways to make our facilities and services better, and we sincerely hope that you will give us an opportunity to improve on your previous experience.

Warm regards,
Katarina

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