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“Fun Family Holiday” 4 of 5 bubbles
Review of Crown Paradise Club Cancun

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Crown Paradise Club Cancun
Ranked #58 of 181 Hotels in Cancun
London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fun Family Holiday”
4 of 5 bubbles Reviewed 16 June 2014

I travelled with my husband, 14 year old son, 9 year old daughter, another couple and their 5 year old son and 6 year old daughter. To say there was something for everyone would be an understatement. We were constantly entertained and had we not wished to leave the hotel then we would never have been bored!

We met a great bunch of other travellers which helped keep people entertained in the evenings as to be completely honest the shows were not great. The 5 and 6 year old loved them but the older kids were a little bored.

The bar staff are all fantastic, as are the waiters in all the restaurants. The food in the restaurants was lovely and the buffet had a huge variety, it is quite spread out so don't just go for the first thing you see, unless you want to make 10 return trips!

The rooms are a little tired but they were doing lots of maintenance whilst we were there, we did have an issue with our room on the first night as the balcony doors had a draft, which would have been fine except the wind was howling so it made it sound as though we were in a wind tunnel. The reception staff were fantastic though and moved us to a new room. The view in the new room was also far superior to the first room as there was a derelict building to look at, you could see the sea but the old building took up most of the view.

There is so much to do in Mexico and I wished we had an extra week to fit it all in, I would thoroughly recommend Xel-ha and Xplor, we all had so much fun. The tours can be pricey but so worth doing.

There is a market in the reception/ lobby a few nights a week where you can buy a whole range of goods, the sales people can be a bit tricky, especially with the smaller kids, you kind of feel pressured into buying things, but generally they are all fine when you say a firm no, the products they sell are also available at the flea market just a short bus ride away and far cheaper if you are willing to haggle.

Many of the workers are all reliant on tips and you do feel that you should tip all the time, take dollars with you to tip, it works out cheaper!

Room Tip: Any room facing the main pool.
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank pinkmary c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 17 June 2014
Hello pinkmary c,

Thanks for your kind review of your stay at Crown Paradise Cancun. We appreciate you taking the time to share your experience, and are pleased to see that your stay was a memorable one and that the food, the team and area all contributed to making the stay an enjoyable one. I was especially happy to read that you found all of our team to be friendly and welcoming. I really do appreciate your feedback and please do come back and stay with us again soon.

My best wishes,
Katarina
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7,514 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,347)
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English first
Belton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 15 June 2014

Stayed from June 5-9 and had a wonderful vacation. The hotel is great and loved the design. Every room has an ocean view! Service was outstanding throughout the hotel and making dinner reservations were very easy with plenty of time slots available. My dad absolutely loved the deep sea fishing excursion (caught a 90 pound barracuda). Parasailing available right on the beach. My daughter and niece really enjoyed that. Highly recommend this hotel, wonderful vacation!!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank liltnme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 16 June 2014
Hello liltnme,

Thank you for staying with us and posting this great review. We really appreciate your nice comments about our service, rooms, restaurant reservations and hotel in general. We’re glad you had a wonderful vacation, and hope you'll return soon and often to have many more.

Warmest regards from all of us at CPCC!
Katarina
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Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 June 2014 via mobile

My girlfriend and I spent 8 days at this resort. We met so many awesome people. From the staff to tourists. Elfigo, Hennry, and Melchor etc...at the lobby bar were so amazing we had so much fun with these guys. Everyday of walking by they would yell out hands in the air to greet us. And Betty the server she was so great with her big smile. In the buffet there was some amazing servers as well. Hector and another man( wish we could remeber his name) served us with drinks etc...they always had a smile and talked to us. The omelette guy was amazing, the food in the buffet was good but different. Our room was always cleaned perfectly, our fridge was always stalked. We would recommend this hotel.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Dye S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 16 June 2014
Hello Dye S,

Thank your for your amazing comments about our staff and your recommendation. Our team takes tremendous pride about being hospitality professionals and their mission is to ensure our guests are 100% satisfied during their stay. I will make sure to share your feedback with the team! Come back and see us soon!

Sincerely,
Katarina
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Papillion, Nebraska
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

On it's best day this place is average at best. The drinks were watered down. And the alcohol was of the cheaper variety anyway. The food was average. Our room was dirty and very musty. Booked 3 rooms and the wouldn't even put all 3 rooms in the same tower. The room service menu says they will serve sandwiches and such from midnite to 7 AM. Yet when you call at 6AM, you are told that the only thing available is a Continental Breakfast. If you book a tour, most of them pick you up between 7 and 730. The Buffet doesn't open till 7 so it makes it a little hard to get something to eat before you go on a tour. Do yourself a favor and book somewhere else !

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank photo1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 16 June 2014
Hello photo1024,

Thank you for taking the time to post your feedback. Please accept my sincerest apologies about the cleanliness of your room. I am sorry that we were unable to accommodate your rooms in the same tower. Our front desk department goes through a lengthy process each day to ensure that our guests receive exactly the room expected, however at times we do not have the availability due to high occupancy at the resort.
We do have a snack bar Midway Stop that is open from 11pm - 7am that offers sandwiches, hamburgers, quesadillas, nachos and continental breakfast, so it makes it a perfect stop before going on a tour.
We do hope that you will consider giving us another try if you make future plans to travel to Cancun.

Kind regards,
Katarina
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 13 June 2014 via mobile

We just arrived home from CPC, we stayed June 7-12. I can honestly say I did not want to leave! It was such a restful vacation. The resort is very clean and the staff is fantastic. We will definitely go back! The upgrade to the club room is a must! Lots of benefits with the upgrade, including a special lounge with a dedicated concierge and wifi. Make sure to tip the waiters and bartenders, they work so hard!!
We spent the majority of our time on the beach, just relaxing and drinking. I have no complaints and can't wait to go back!

Food: we enjoyed the Mexican restaurant the most with the French as our 2nd favorite. Wayne's Boots has a great atmosphere complete with mechanical bull and the Italian was good as well. We also enjoyed the room service for breakfast everyday, which worked out great!

Entertainment: the entertainment staff are great! They have activities everyday and shows each night. Our favorite show was the American Idol type lip syncing contest.

Over all it's a great place!

Stayed June 2014
Helpful?
2 Thank Liz L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 14 June 2014
Hello Liz L,

Thank you for taking the time to share your experience at Crown Paradise Cancun. We are so happy to hear that you had a memorable stay with us and that you found our hotel comfortable and our staff friendly! We strive to put our guests needs first and we hope that you will return again in the future to experience another amazing vacation with us.

Warm regards,
Katarina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

Loved this holiday! We paid the extra money for the premium club which gave us a better room on an adults only floor and access into the club lounge. In here we got breakfast and at night it was open for us for cocktails and drinks. Our room was lovely, having a big bed and a hot tub in the room was bliss. We had a bath every night we were there, lovely! The weather for the first 4 days was a tropical storm which can't be helped but the weather after that was much better although it was very humid at night! We swam with dolphins and attempted to swim with whale sharks however they were too deep under water and we couldn't swim with them. Brilliant holiday, would definitely return to Cancun in a heart beat!

Room Tip: Pay the additional £100 pp for the club room, it was worth the money!
See more room tips
  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank rhall20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 14 June 2014
Hello rhall20142014,

Thank you for taking the time to review your stay at Crown Paradise Club.
Although the circumstances of the tropical storm weren't ideal we are very happy to have had the chance to be your hosts.
It is a pleasure to hear that you found our hotel to be so comfortable and we would absolutely love to have you as our guests again!

Warm wishes,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Table Grove, Illinois
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

The hotel is a little older but well taken care of. Started off with a hotel room facing the "ruins" next door that have been written about several times in trip advisor and since I had made these reservation 6 months in advance this room would not work. I don't know why the hotel doesn't buy this and tear it down. I went back down to the reservations desk and talked to them. They moved me the next day to a wonderful room looking out over the pool, resort and ocean. The buffet restaurant was great, there was always something to eat and there were stations that made food right in front of you with the ingredients you pick. The only thing that I will mention is that you have to be careful of the scrambled eggs being runny and I have seen this at all the buffets I have been to in Mexico for some reason. There is a station where they will make your eggs for you and that is the best bet. There were plenty of desserts to choose from along with about 5 kinds of ice cream available most of the day. There is plenty to choose from and if you can't find anything you like then you are too picky and need to stay home. We went to two ala carte restaurants, Waynes Boots and the Fishermans, booth were good with the Fishermans the best. The resort puts on shows starting at 8pm that the workers put on and are great. These people work all day around the pools and then put on wonderful shows like Grease and Michael Jackson. They are very hard working and do a great job of entertaining. The pools looked good as far as I could tell. When I am at the beach I don't get into pools, I just go to the ocean. The ocean was clear and beautiful but the waves were pretty strong the whole time we were there, we still went out but close to shore. The life guards had to pull several people back in that had went out too far and were in trouble. The beaches are beautiful with powdery sand that felt good on the feet. We found several sea shells that we brought back with us. I thought the resort was great and would stay here again.

Room Tip: The higher floors have the best view and keep away from any noise.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank strodemd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina P, Community Manager at Crown Paradise Club Cancun, responded to this review, 14 June 2014
Hello strodemd,

Many thanks for sharing your experiences with future travelers and guests, I truly appreciate your comments. I'm glad that we were able to provide you and your family with a wonderful family vacation.
I apologize if the room you were initially given was not what you hoped for, but am glad to know you were allocated the next day to the one that better met your preferences. We are very focused on all the needs of our guests, especially the families and we do everything to provide you a stress-free vacation so you can enjoy some well deserved quality time as a family.
Thank you again for posting your feedback, it was our pleasure to have you as our guest and we look forward to hosting you again on your next visit to Cancun.

Warmest regards,
Katarina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Paradise Club Cancun

Property: Crown Paradise Club Cancun
Address: Blvd. Kukulkan 18.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Spa Hotel in Cancun
#44 Top resorts Hotel in Cancun
#48 Romantic Hotel in Cancun
#49 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crown Paradise Club Cancun 3.5*
Number of rooms: 617
Official Description (provided by the hotel):
At the Crown Paradise Club experience extraordinary vacations in the best all inclusive hotel in Cancun; with areas designed for children of all ages, theme restaurants, activities and entertainment created for each member of your family, where you will experience moments with them that you will treasure forever. ... more   less 
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Also Known As:
Crown Paradise Club Cancun Hotel Cancun
Crown Paradise Cancun
Cancun Paradise Club
Crown Paradise Club Cancun Mexico

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