Sorry if this review is long, but we were nervous about booking at the Hyatt because some of the reviews are bad, but we really liked the Hyatt. I want to put in this review all the questions I had when I was reading reviews.
I would recommend staying here. It was perfect for us. The price was right, and it had everything we wanted: not all inclusive, good location, and a nice beach. I guess maybe we are not picky, but we thought the hotel was great. The public areas and the rooms were clean (they could use some updating, but the decor was still nice). The beds were comfortable. We paid for two city view rooms, but both rooms had ocean views. Especially, my sister's room. (see photo) We were on the 9th floor, so I guess that is why the views were great- if we were lower my room view would have been of the Dreams resort roofs. We enjoyed the view, I could see the ocean, the Dreams dolphins and a lighthouse from my balcony.
All of the staff we encountered were friendly and helpful. The front desk people were helpful and friendly, the waiters and room service people were really nice. The activities people at the pool were fun, we played water volleyball a few times and did water aerobics once.
The beach is nice, I'm not sure why people did not like it. It is a short walk down to the water. There is a slope to get into the water, but not difficult or extreme. The water was more calm here than at some of the other beaches, and even on yellow (and one red) flag days we got into the ocean. We had children with us (six year olds) and they were able to play (with floats) in the ocean. It was nice and shallow and you can go out past where the waves break. The teens we were with loved playing in the breaking waves, we had inflatable tubes and they crashed in the waves for hours.
We booked here because of the location, and I am glad we did. It is a 5-10 minute walk to the main hub of restaurants and nightclubs. This made it easy to go out and explore.
We did eat a lot at the Hyatt, they had a promotion where they doubled our credit at the resort. We had the breakfast buffet several times. It was delicious and easy. We ordered room service twice, ate lunch at the Grill twice (the fish entrees were yummy) and had sandwiches and ice cream at the Deli. The doubled credit made everything half price- you can't beat that!
We really like it here and would stay again. It was our first time to Cancun and we will be back!
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun