The hotel was right on the beach which was very convenient and the hotel staff was great. We had an ocean view room and the morning sunrises and view from the room were spectacular. It was apparent that this is an older hotel and not as "posh" as some other Hyatt Regencys I have stayed at. I could see small cracks in the walls on the outside and the caulk along the bottom of the glass panels on the balcony, where it met the frame, needed to be replaced. It looked like someone had started digging it out and stopped before they finished.
The lock on the balcony door didn't work, but it was repaired the same day I advised the front desk about it. Also, the sliding portion of the balcony door actually squeaked (not rattled) when the wind blew which was annoying when first trying to go to sleep.
This was the first hotel I had stayed in that didn't have carpeted floors, either in the rooms or in the hallways. As a result, anytime someone scooted a chair across the floor above my room or next door, it sounded really loud. Also, the same for employees going down the hallway with carts. After a few days, the bare floor felt gritty when walking on it barefooted. However, with this hotel being right on the beach, I can understand why they would have bare floors vs. carpet with the number of people tracking sand into the hotel.
The first morning, my wife and I ate breakfast at a restaurant in the hotel called the "O." We opted for the breakfast buffet because we had limited time to eat between the time the restaurant opened and we were due to be picked up for an excursion. All of the food we chose was cold; the scrambled eggs, the bacon, and the sausage. The only thing that was hot was the toast we made ourselves. We were there when the restaurant opened, so it wasn't like the food had set out for an hour or so before we ate. However, the second morning, the food was hot.
Another restaurant at the hotel, "The Grill," which was open later in the day for lunch and dinner, had very good food and probably the best french fries I have ever eaten.
Other than the cold food the first morning and a few minor maintenance issues, we had no other complaints about the hotel. The hotel staff was very knowledgeable and friendly, and it seemed like the hotel was very efficiently operated.
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- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun