Ok, well, I'm writing this while I'm still here and I just got here yesterday. I can't write about the stuff I don't know about, but I can write on the stuff that I do. So here is my pro/con mixed up:
Check-in: awesome. Was checked in right away and didn't have to wait for a room either, even though it was 2pm and not check-in time!
Room: nice, updated, clean, shower head trickles and the water doesn't get hot...just warm. I would complain. Ur I'm sure they can't do anything about it and I'm not looking for a free upgrade just because. Great ocean view! Room 517 to be exact!
Beach: very NICE!! Many lounge chairs and palapas available and the beach is gorgeous! Prime location and the water is luke warm and clear. No trash and it is quiet. Unlike many other resorts here, it is not overcrowded at all.
Pool: quiet, clean, peaceful, relaxing, enjoyable...too many words to describe. No towel games here as the pool almost gives the illusion as though you're the only one on the hotel grounds.
Food: here's where I have a problem. Fish tacos pool side is great! The ceviche is okay, as I've had better. And the dinner at The Grill is just so-so. The drinks are very well made and plenty of alcohol in them! Breakfast was expensive...since it's not the Hyatt anymore, then I don't think it should have Hyatt prices. I paid $30 for the buffet and it had a good selection, but it appears that more money was spent on the pastries than anything else as there was an abundance of them. Not really worth it to me. Maybe I'll try the menu tomorrow.
Staff: very friendly and accommodating, but they fail to tell u about a deal where you can pay $100 for $200 credit towards food/beverages. I found this out when I was asking about wifi (I'll get to that next). I saw a couple checking out of the hotel and the staff was cutting their wristbands off. I asked what the deal was with that as this hotel is not all inclusive. They told me that they purchased that plan mentioned above as well as he breakfast plan for $30/day. I asked if I could partake and the person (not mentioning names as I'm still here and don't wish to get anyone in trouble) told me that I would have needed to ask about it only on checking in. I asked how I was to know about it since there are no signs and no one told me. This person told me that they had a meeting about it today and discussed whether to tell guests or not and it was decided against because this was an option under Hyatt and they are trying to move away from it at the present time, however it is still available upon request...hmmm, poor customer service in my opinion. Also, the tips go into a pool that they all share so if someone goes above and beyond, give them your tip on the sly (I.e. Cash or pesos).
Wifi: not free, you have to pay about $15 for 24 hours, but it's good and I've had no problems connecting. Only suggestion to hotel would be to make it easier on guests to obtain your login, because you have to physically go to the front desk each day and pick up you written down PIN number pulled from a book. Weird as this is the 21st century and all.
Spa: do splurge on this. I did their Mayan massage and it was good. Very relaxing as that's what I was looking for since I'm traveling alone. I'm going again for the hot stone massage and shiatsu upon checking out.
That is about all I can review for now but I think it's overall pretty positive. I'd stay here again if given the chance to but I never stay at the same place twice. I'm sure all the kinks will be worked out soon as they are just adjusting to the take over recently. I will be trying their sushi bar tomorrow and the beach restaurant as well so we'll see how that goes. I hope this review was helpful in anyway and it's not exactly complete. If you're considering this place then do give it a shot. If you're looking for a place away from the hustle and bustle that brings about the all inclusive hotels then this is it. Relaxation at its finest!
Tip: do NOT buy any conveniences on the hotel grounds. There is an XOXO right across the street where you can buy everything you need. I bought two 1L bottles of water for only 17 pesos whereas the room and convenience store in the hotel charge you 110 pesos for one...rip off! The bottles of water by the sink in your room are free though, but you only get two. Stay hydrated my friends! lol
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, Odigeo, Travel Republic (UK), Priceline, Hotels.com, Expedia, Traveltool, S.L.U., TripOnline SA, Hotel.de, getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Krystal Grand Punta Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hyatt Regency Cancun Hotel Cancun
- Hyatt Cancun