We had to change the dates on a voucher, that they said they would honor, but didn't. The first room had roaches. They moved us to another for the second night, which was adequate. The female desk clerk is on a definite power trip. It was worse when we returned. Despite the voucher reservation, she claimed no rooms, and then gave us one with no view but a fence, and with a broken air conditioner. In the morning, we asked for a different room, but she claimed there were no other rooms, and expected us to stay there for 4 nights. We spoke to the maintenance man who got us a very nice room facing the ocean and the pool.
So..they ARE remodeling, and someday it will be nice again, but there were people at the desk every day with problems. Until they get rid of her, as she is not nice, no one will be happy.
It's a budget place, with a bar, a pool, and an adequate, but boring, buffet. Buses run frequently to the better night spots and to town.
- Official Description (provided by the hotel):
- Located in the line of the first resorts in the hotel zone of Cancun Imperial Las Perlas is a property that is located beachfront, has 6 buildings of 3 floors each, it is unique for having a restaurant on the sea from where you can appreciate the beautiful Island of Women. It is a 100% Mexican Hotel, for construction you can enjoy partial views of the sea area, pool or lagoon. Its location is perfect if you are coming for business or pleasure. ... more less
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- Also Known As:
- Hotel Imperial Las Perlas
- Imperial Perlas Cancun
- Imperial Las Perlas Cancun Mexico
- Imperial Las Perlas Hotel Cancun