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“up to you”
Review of Las Perlas Condos

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Las Perlas Condos
Ranked #150 of 175 Hotels in Cancun
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“up to you”
Reviewed 29 March 2014

We had to change the dates on a voucher, that they said they would honor, but didn't. The first room had roaches. They moved us to another for the second night, which was adequate. The female desk clerk is on a definite power trip. It was worse when we returned. Despite the voucher reservation, she claimed no rooms, and then gave us one with no view but a fence, and with a broken air conditioner. In the morning, we asked for a different room, but she claimed there were no other rooms, and expected us to stay there for 4 nights. We spoke to the maintenance man who got us a very nice room facing the ocean and the pool.

So..they ARE remodeling, and someday it will be nice again, but there were people at the desk every day with problems. Until they get rid of her, as she is not nice, no one will be happy.

It's a budget place, with a bar, a pool, and an adequate, but boring, buffet. Buses run frequently to the better night spots and to town.

Room Tip: Make sure it's one of the remodeled ones, usually in the one hundred wing. Watch for roaches.
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  • Stayed March 2014, travelled as a couple
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Helpful?
1 Thank B45ryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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693 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (33)
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English first
minnesota
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 23 March 2014

we just spent 26 days at our favorite hotel in Cancun it is a very basic small hotel but very friendly and clean year after year they have MOST of the same staff was sorry to see that Reval isn't there any more....and I hope they continue to keep OUR FRIENDS that is the biggest reason we go there...the buffet seems to be better..........we have been to fancier hotels but this is small and you meet people from all over....love it

Room Tip: try stay on the bottom floor the stairs are steep and no elevator
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  • Stayed February 2014, travelled with family
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Helpful?
1 Thank mmjminnesota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 March 2014

The oldest and the worst hotel I've ever seen! The hotel is almost ruined; no renovation after it was built. Shower smelled badly. I can’t find anything positive about this place. The beach is tiny and there is a public moorage...

  • Stayed March 2014, travelled with friends
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Helpful?
3 Thank Inna11_11_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 March 2014

I was suppose to stay at this hotel, please stay away from this hothel, staff was very rude, thanks god I was able to stay at other hotel, unclean, and they never offer for what I sign for. requested one king size bet they give me a two single bed and the room was very poor maintain, basically I just stood in the lobby and change my reservation to another all at the same night of my arrival, Stay away from this hothel.

Room Tip: stay away from this hothel.
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  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank elbarontres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porvoo, Finland
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 February 2014

The pictures shown at internet is not showing how the room looks and what including... We got a room with old,horrible furnitures,holey curtains, no hotplate,cofee-pot or even not a electric kettle BUT in the cupboard there was a frying pan and a kettle? Where were they thinking to use this? maybe on the balcony sun is frying my eggs ? Beautiful sea views was view to the hotels background and an old unfinished building site with some glory holes full of dirty water,really bustling road... of course you could see the sea looking over the side of the balcony...The shower water was cold almost every day ( they came and fixed it when you called)...
We request the reception stuff to change our room to WHAT WE PAID FOR but the stuff was not really customer servant,most of them couldn´t even speak enough good english to understand what international guests is saying ? and they lied,telling they don´t have rooms BUT almost every day there was peoples checking in and checking out..... We were not the only guests there who agreed the same things.... Breakfast and the stuff at restaurant was good....

Room Tip: You can´t choose the room ????
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  • Stayed February 2014, travelled with family
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Helpful?
2 Thank Riitta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 February 2014

My husband and I stayed here in Feb 2014. When we arrived at the hotel, it was a shock. The reception was dirty and smelly. The room they tried to put us in was 611. As soon as we walked in we could smell urine and faeces. The room made me cry. Not what we were expecting. The kitchen was a 1.5 meter work top with dirty and chipped plates and dishes... The double plate job only had one plate with the other missing resulting in a big smelly hole. The curtain rails were wonky. And there was urine and faeces on the toilet wall. My husband went straight down to reception to complain, whilst he was doing this a nice Canadian couple overheard him and told him they too were put in that room. They got moved straight away to a sea view room which was certainly not worth the money they paid but was a vast improvement on 611. They then moved us to another room which was still very basic and smelly and uninviting. The staff never argued about the state of the rooms and moved us to another room which had a sea view and was slightly better. We got to a point where we were going to find another hotel we were that upset. A few days after we eventually got moved to an 'average' room. We got talking to a Norwegian couple who arrived a couple of hours after us at the hotel. They told us they were also put in room 611. Same as us they also asked to be moved.

Even though the hotel is in serious need of a refurb, the restaurant and bar staff certain make up for the hotels down falls. They are very attentive and friendly. The food is very basic but very cheap. All in all we certainly would not stay here again until it has a refurb. Be wary of this hotel and if your room isn't nice, ask to change! Our holiday was completely ruined when we arrived there.

  • Stayed February 2014
    • Value
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Helpful?
4 Thank SamanthaStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Ontario, Canada
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 October 2013

went here with friends durind april one year 2001.. the most ive ever paid for mexico.. the food was awefull .. the rooms and beds were filthy.. no service at the bar so you couldnt participate in the all inclusive if you wanted too when there was a bartender there wasnt anything available to drink no beer no liquors ..aweful !! and the worst of all no response back to a complaint to signature vacations. all round a bad trip. every timi pass by it now in cancun i cringe!!

Room Tip: avoid every room
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  • Stayed April 2013, travelled with friends
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Helpful?
2 Thank Barbidauhl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Las Perlas Condos

Property: Las Perlas Condos
Address: Blvd Kukulcan, Km 2.5, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#77 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Las Perlas Condos 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
Located in the line of the first resorts in the hotel zone of Cancun Imperial Las Perlas is a property that is located beachfront, has 6 buildings of 3 floors each, it is unique for having a restaurant on the sea from where you can appreciate the beautiful Island of Women. It is a 100% Mexican Hotel, for construction you can enjoy partial views of the sea area, pool or lagoon. Its location is perfect if you are coming for business or pleasure. ... more   less 
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Also Known As:
Hotel Imperial Las Perlas
Imperial Perlas Cancun
Imperial Las Perlas Cancun Mexico
Imperial Las Perlas Hotel Cancun

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