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Occidental Costa Cancun
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Reviews (6,428)
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2,935
1,875
849
407
362
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Reviewed 7 June 2014 via mobile

This hotel is excellent, totally recomemd it for holidays. Rooms good, clean, good service and very friendly. Big thank you to Daniel Chalè and Crisanto Pucl , barmen. Quite simply the best. They made our holiday a most enjoyable time.

Stayed: June 2014, travelled with family
1  Thank Rob C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this reviewResponded 9 June 2014

Dear Rob C

Thank you for choosing the Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
It would be a pleasure to have you on a longer break soon.
With best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

For the first time we had an "all-in" vacation; flights, transport, hotel, food, drinks and … it was great. Good price, nice hotel, good food, very friendly staff.

The hotel has 4 different restaurants where you can eat different types of food, plus two bars. It's not crowded, no line ups, and the quality of the food is very good. It's fresh, with a good variety. The staff is very accommodating and friendly, making sure that you have a good time.

The hotel has a nice beach with fine white sand, offering the normal beach activities, plus you you can make trips to world class destinations such as Chichen Itza. In addition, the shops and other places to go are closely. All in all, absolutely worth it

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this reviewResponded 9 June 2014

Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Once again, the four of us had an amazing time. Our rooms, the food, the drinks, and the staff couldn't have been better. We truly feel we are at home every time we visit. We are already looking forward to returning in October. Special thanks to Chef Alberto Toyub for all of the delicious meals and our favorite chocolate cake, thank you Julio DeLaCruz, you truly go above and beyond in making us feel special! Thanks to Enrique Osnaya, bartenders Enrique, Elisio, Alex, Elias, Raul Guillen, And Bernardo. You are all excellent Turbo makers! Thanks Sandra, Carmen, Linda and Ada in the lobby bar, Johnny Brito, Jerry Vargas our longtime amigo, Christina in the buffet and kitchen, and waiters Alfredo Lopez, Angel, Felipe, Pepe, Cesar and Will. And last, but definitely not least, to Rodrigo Jacome, who always goes that extra mile for us! Thanks, Rodrigo!!




Stayed: June 2014
Thank Elaine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ASIST DIR BARCE... C, ASIST at Occidental Costa Cancun, responded to this reviewResponded 7 June 2014

Dear Elaine S,
Thank you for taking the time to share your experience.
It is wonderful to know that you had an amazing time with us. I will be sure to share your kind comment with all the staff.
Also, thank you for your preference. We want all our guests enjoy their vacations felling home.
We would be delighted to see you again soon.
Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

I have recently arrived back home from a 2 week stay at the Barcelo Costa Cancun and it was fantastic from top to bottom. The staff are all friendly, polite and helping. The main members for me were Ivan Garcia and Erick Rosendo; these two made the 2 weeks memorable and eventful was a pleasure to meet them. The hotel is extremely clean including the beach. Bar staff work none stop and are excellent.
Haven't got a bad word to say about this place and can not wait to be back next year!
Thank you to all the barcelo team in making it a rememberable holiday!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank r7nog11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this reviewResponded 9 June 2014

Dear Guest

Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.

We are very happy to know you had an amazing time with us, we would feel very honored to welcome you again so please let us know about your next trip, to make it even better


Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

the service staff was great our servers at the lobby bar and the pool were great.
the menu at the sit-down restaurants was a bit limited as we were with a large party but the food was good. overall a very good place to stay.

Room Tip: get the poolside rooms
  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jla299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mpgiesemann, Marketing Office at Occidental Costa Cancun, responded to this reviewResponded 6 June 2014

Dear Customer

Thank you for choosing the Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service.
We hope you give us another chance to serve you, if you happen to visit Cancun in the future.
Very truly yours,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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