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“Superb 25th Anniversary 10 day trip”

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #54 of 175 Hotels in Cancun
Certificate of Excellence
Lymm, United Kingdom
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Superb 25th Anniversary 10 day trip”
Reviewed 29 November 2013

This was a last minute booked 25th anniversary trip, last minute because we didn't originally have the time off together.
We were with Thomas Cook flying from Gatwick. Check in was so easy, but for some people be careful with your baggage allowances, 20Kg for suitcases and 5Kg for cabin bags, extra weight will cost you. For a charter flight I was amazed at the leg room, I'm tall and had ample, but the seats did seem a bit narrow. Book beforehand in flight meals, it's a long flight and the food was pretty good, better than some major airlines.
Cancun airport can seem a bit of a nightmare after a long flight, baggage takes a while, then never ending security, immigration checks, so be warned, losing your rag won't help !!!!

Very short coach trip to the hotel, be warned everybody sort of expects a tip, even the bus drivers, make sure you take some small change (usually $1 US or 20 peso). Didn't appreciate the Thomas Cook coach guide trying to sell mosquito bands at $10 US which if you read the packet says are free, obviously a self generating scam.

To the hotel/holiday itself....
On arrival at the hotel your bags are collected by the happy friendly bell boys and you are shown to an arrival area and given a nice cold drink. After a few minutes a member of reception arrives and books you in, so easy. The bell boys then collect your bags and show you to your room.

The room was very clean and well appointed, we didn't have a sea facing room, but this was no problem, from the large balcony we could see the lagoon and local area, nothing offensive outside. It also was an afternoon suntrap when the sun had left the beach.
The room had 2 queen sized beds, very comfortable, TV (if needed), plenty of drawer/hanging space, a safe, bottled water resupplied free of charge. The bathroom was large and had a big shower, hair drier so everything you need.

We tried nearly all the restaurants, food was very good in all. The buffet restaurant Paradise is used for breakfast & lunch had a wide variety of different tastes, try something new is a top tip here. Most meals are cooked in front of you and tastes great, loads of help yourself meals and fruit etc, very easy to eat to much beware.
Pier 12, is fish type restaurant, but my wife who doesn't eat fish said the none fish options were very good.
Shangri La was fantastic food and service, I arranged our 25th wedding anniversary dinner here, the hotel staff sourced a very good bottle of champagne for me to be chilled for this meal, well worth a few extra dollars spent.
The Old Barn steak house can get very busy, worth going a little bit later, after 8:30pm. Very good steaks.
Breeze is a fast food type option near the pool, ok for a snack if needed and open all night.

The pool area is well maintained, the pool is not deep and ideal for dipping in and cooling off. There are plenty of loungers and umbrellas, tables and chairs. The bar near the pool is a great place to meet people and chill out. It is open all day so be warned it can be a bit load at times dependant on who is there, but as I said, great place to socialise and fantastic place to have a few drinks in the evening. Thanks must go to Jobe the barman, as mentioned, remember to tip, he remembers you and what you drink and is a constant source of information if asked.
The beach is again well maintained and clean, there are waitresses who spend all day getting whatever you want brought to your lounger.
There are a lot of people wandering up and down the beach trying to sell everything from Cuban cigars to hats, T-shirts etc, but surprisingly all you have to say is no thanks and they go away, no constant hassle.

We did a couple of trips out, Xel-Ha, a water based park, very good, expensive (if you have to pay $140 US each, we got for free) but be warned Xel-Ha and the other 2 theme parks are about 90 mins/ 2 hrs coach drive away, so will be a long day.
Snorkelling on a pontoon on the reef was great, stayed as long as we wanted, shuttle boats every 30 mins, well worth $40 US.

The staff here work incredibly long hours and work very hard to look after you and always have a smile on their faces, very much appreciated by both of us. Must give a special mention to the following:
Oscar in the Paradise, great helpful guy, always smiling and sourced for me some local sauses, thanks for everything.
Jobe at the bar, thanks for making everyone feel welcome, great barman as well.
Oscar (who wears the white shirt) in the Old Barn, again great guy, great service.

We had an absolutely fantastic time here on our 10 day stay and will definitely come again.

Room Tip: Great views of the beach if you get a sea view room, but there can be a bit of noise from the pool a...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Rattler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

This is definitely one of the most complete reviews that we’ve got. So, thank you! This will be really helpful not just for our future guests, but for anybody who’d like to visit Cancun. Also, thank you for choosing us as the place to celebrate your 25th anniversary!

We are really happy reading that you enjoyed everything our resort offers during your anniversary, that you’ve got to make some good friends and created golden memories.

We are looking forward to your next visit, hopefully it will be before your 26th anniversary.

Wish you a 2014 full of happiness, travel, fun and success.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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St Albans
Level Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 November 2013 via mobile

We loved the small, friendly and personal nature of this hotel. On arrival we were given a twin room, despite having requested a double, but this was changed straight away without a problem for us. We chose not to upgrade to an ocean view, and were pleased with this choice as we got an extra hour's sunshine on our lagoon-facing balcony after the sun left the beach at 3:15 each afternoon. Yes, the generator, or whatever it was, was noisy, but it didn't especially bother us. The room was comfortable and very clean.

Service was superb throughout. Nothing seemed too much trouble and the staff recognised us and kept our drinks flowing. We did tip regularly, but mainly because we wanted to, not because we felt it was expected.

The drinks were quite weak, but no more so than other all-inclusives, and imported wine was not particularly expensive if we wanted some decent stuff. We enjoyed the food a lot, and unlike other all-inclusives, the evening meal is waiter service rather than a buffet. We liked this touch a lot. It's true that the menus were a little limited but we were fine for a 10-night stay. Any more probably would have seen us out elsewhere and paying extra.

We don't really get into the entertainment/activities, but it was not intrusive. Yes, you could hear it, but we prefer beach life to the pool, so we're a bit removed. The pool and jacuzzi were lovely, however, and the beach/sea absolutely beautiful. The sun beds weren't as comfortable as they could be - no mattresses.
I had a foot and back massage which was extremely nicely done. My husband used the gym and noted that the particular machine in front of the tv always needed maintenance during football matches...!

Wifi was a nuisance as you have to pay and then don't necessarily get good enough coverage. I wasted $10 paying for the service but not actually getting it.

We did take the shuttle up to the Great Parnassus but came straight back to our friendlier, child-free Golden. We would definitely recommend this hotel to anyone who wants a great beach holiday without having to do too much or venture too far.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank lynnandystalbans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for sharing your great experience with us and for recommending us. Looks like you definitely enjoyed our resort the most: from relaxing with a massage to enjoying some delicious drinks. Great choices!

Also, we take very serious the comments about what to improve in our resort. So, expect an even better experience on your next visit!

Wish you a golden 2014 full of happiness, travel, fun and success. Looking forward to your visit.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 29 November 2013 via mobile

Doesn't sound like I stayed at the same golden resort as the other reviewers. we were upgraded to an ocean view...however all we could see was a trashy roof from the second floor balcony. we stepped out onto the roof and were forced back in because the vent from the kitchen next to the balcony was throwing off smelly heat. We asked to be downgraded and after waiting and waiting we finally gave up and kept the room and didn't use the balcony. when it rained, the ceiling in the room leaked as well as the lobby ceiling...just a mess. workman were always on the roof hammering away right outside our door affording us no privacy. Lost our power during the rainstorm. Pool very small but the beach was very nice. alcohol was limited to house wine and bar liquor, no name brand liquor available. food was ok but have had far superior food and entertainment than what was available at either the golden or the great Parnussus at other similar priced resorts in Cancun. Wifi prices were expensive at $15.00 day even if you only needed it for 15 minutes. The only thing this resort has going for it is that is is clean and their staff for the most part was very accommodating.. which we appreciated and tipped accordingly. We will be back to Cancun but not to the golden or great parnussus.

Stayed November 2013, travelled as a couple
Helpful?
4 Thank pfdjmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

We are always working hard to offer our guests the best experience during their holidays with us and reading your review will definitely help us to improve the areas you mentioned.

We are sorry for not meeting your expectations.

Best regards,

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Indiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 November 2013

Gorgeous, gorgeous, gorgeous....wide beach with clean, white sands, rolling waves, beautiful turquoise and blue ocean! Many beach chairs, tiki huts, and bar on the beach. Waitress services the beach and pool area taking drink orders. The hotel and the pool are smaller than at many resorts in Cancun, but we never felt crowded or cramped for space. The staff (especially the waiters and bartenders) were exceptional! They were cheerful and made us feel welcome. Communication was never an issue as we found all the staff to be fairly fluent in English. The pool area and beach are beautiful and well maintained. A lot of a daytime activities were available for guests....volleyball, pool exercises, Spanish lessons, bracelet making, trivia contests and much more. However, no problem if you prefer to relax and soak up the sun...plenty of beach chairs and also some shaded areas if you want a little reprieve from the direct rays of the sun. We thought the food here was very good. A wide range of choices (buffet style) were offered for breakfast and lunch at the Paradise restaurant. Pier 12 specializes in seafood and has a large patio overlooking the ocean; they are open for lunch and dinner. Shangri-la is their upscale restaurant. Dress code here requires long pants and a shirt for men (no t-shirts); no flip-slops; dresses or nice pants and tops for women are fine. No reservations are required at any of the restaurants. The Barn has a country theme and offers a lot of steaks as well as some Mexican food. There is also a Japaneses restaurant. As another reviewer stated the food was very good although the menus were fairly limited. Nevertheless I thought the variety here was much greater than I experienced at the Grand Oasis Palm where we stayed last year.
The only negative about our experience with this hotel was that we had requested a king bed but were given two double beds. We had to upgrade ($200 for our 7 day visit) to an ocean view in order to receive the king bed. The view was spectacular and we were happy we did this; however, it seems like this is a common problem that really should be addressed by the hotel. We used Best Day shuttle service for transport between the hotel and airport. You can make reservations for this on-line prior to your vacation. It cost $22 per person round trip. We would definitely use this service again...easier and cheaper than waiting to arrive at the airport and find transportation. They have a nice air-conditioned van and you share your ride with guests from other hotels. They will make sure they you have your return ride set up when they drop you off. Would love to come back here again....already longing for my balcony overlooking the ocean!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Courtney205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

We’re really glad to read that you would like to come back to enjoy our resorts and the beaches in front of it. Nothing makes us happier than reading an experience shared by a happy guest.

As you mentioned, we have offer a variety of options to have breakfast, lunch or dinner; to have fun; and to relax. We are very happy that our guests really enjoy them and create great memories.

Also, thank you for the tips for our future guests. Hope you come back sooner than you expect.

Wish you a golden 2014 full of happiness, fun, travel and success.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 26 November 2013

My husband and I spent the final week of our honeymoon here in November, the first night we moved rooms as we were very near the condensing unit but after moving to the far side of the bulding (on the right as you face the front of the hotel) it was fine.

Food was always very good. Breakfast was buffet style hot and cold, with omelettes and empanadas cooked to order. Lunch again could be at the buffet or the seafood restaurant Pier 12, and dinner was at one of the four restaurants (Pier 12, Shangrila, Sumo or The Old Barn). Menus were good but fairly limited so anything longer than a week would have been too much - however, we were also able to go to the sister hotel Great Parnassus via shuttle and try out their restaurants too. We tried their restaurants Samurai (Japanese) and La Maison de Michelle (French), both of which were excellent particularly for their service

Entertainment was good, although personally I could have done without the karaoke and the guests from America constantly singing country music!

I would have given this place five out of five but the cleanliness of the rooms sometimes was not brilliant. Floors were not swept, and the bedsheets smelt quite damp and musty! It's also a bit of a downer that there is no free wifi anywhere in the hotel, and to have 24 hour access costs 200 pesos!

Room Tip: Ask for one away from the condensing unit
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MellyMalloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for choosing us as the place to celebrate the final week of your honeymoon! We are glad to read that you enjoyed the most of our resort and even had chance to visit and experience our other resort. Also, we want to thank you for sharing your comments that we find very valuable in order to always improve and make our guests’ experience the best one.

Hope you come back to celebrate your first anniversary and wish you a 2014 full of happiness, travel, fun and success.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire England
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 November 2013

We spent 9 days here this month and loved everything about it. Every single person that works here is so friendly and helpful. Rooms are kept spotlessly clean. Food is great. We walked the length of the beach and this is the best part of the beach and also the cleanest.
Its not flashy like the big hotels, it's small and friendly. We made so many new friends while we were there.
The staff are amazing. Pasquale and gang at breakfast and lunch. Simone and Gabi around the pool and on the beach do not stop refilling your drinks. Carlos and the rest of the entertainment team. Sofitina at the Beer Garden.
The Lifeguard and even the Hotel manager when my daughter hurt her toe on a sunbed.
Thank you to you all for making this such a special holiday. We will be back.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

We want all of our guests to “Feel like home” when staying with us. And reading your review looks like we achieve that. Thank you so much for choosing us as the place to enjoy your holiday, for sharing your amazing review and for your words.

Our family, as you know as staff, is always giving their best to make the most of your vacation and we are looking forward to do It again on 2014.

Wish you a golden year full of happiness, travel, fun and success.

María Reyes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Selby, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 November 2013

Me and my boyfriend stayed in this hotel from 7-21 november, well what can i say we had a lagoon view which was lovely best of both sit by the pool looking out to sea in the day and sunsets from your balcony at night.
I must say all of the staff from the waiters, entertainment to the bell boys they just waited on you hand and foot and made it an enjoyable holiday. A great location right on the beach or you can easily hop on a cheap bus to walmart or into town.
The staff remembered you and what you had to drink, you would look down and another drink would be sat in front of you.
Recommend: tip little but often, it goes a long way!
I have visited many destinations all of europe.. Africa .. Australia and America but i have to say Cancun,Mexico is by far the best destination, the hotel.. People and place was great!!!!!!

Room Tip: Go for a higher floor room, either sea view or lagoon .. You do get nice sunsets with the lagoon vie...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eleanor160992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

You’ve just made our day! We are really happy reading your experience of your last holiday with us. Really. We want to thank you for sharing it with us and with our future guests so they can know how great our guests’ vacations are when staying with us.

We hope you come back soon to enjoy everything you mentioned above, all our family, that you know as staff, is definitely waiting for you to make it the best vacations ever.

Wish you a golden 2014 full of happiness, success, travel and fun!

Best regards,

María Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Property: Golden Parnassus All Inclusive Resort & Spa Cancun
Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#39 Spa Hotel in Cancun
#43 Top resorts Hotel in Cancun
#47 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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