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“Great first all-inclusive experience!”

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Golden Parnassus All Inclusive Resort & Spa Cancun
Ranked #53 of 181 Hotels in Cancun
Davenport, Iowa
2 reviews
“Great first all-inclusive experience!”
Reviewed 29 December 2013

The staff is wonderful! Everything was clean and beautiful for a reasonably-priced resort. We stayed between two giant resorts, but this one felt personal without being pushy--just the right size for first time visitors on a beach vacation. Surprisingly, the breakfasts and lunches were the best with food made to order and local cuisine (other cuisines available as well). The dinner options were ok; next time we will venture out for a couple of dinners.

Room Tip: I would not want to stay below the 5th floor as sound travels up from the lobby bar. Choose 6th floo...
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ebmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for choosing us as the place where to experience you first all-inclusive vacation. We’r really happy that we met your expectations and that you enjoyed your time with us. We have many guests coming back at least once per year because as you mentioned, the experience feels very personal and also feel like home for them. We hope this was your first visit of many to our resort.

Wish you a 2014 full of happiness, fun, beach days and success.

Best regards,

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 December 2013 via mobile

We just got back from our second stay at Golden Parnassus. It was even more wonderful than last year! The staff were all amazing! Everyone of them always had a smile on their faces and were so attentive to the guests. They knew our names and remembered us from last year. The resort was extremely clean and very comfortable. We love that it is an older resort. It doesn't have all of the chrome and glass and flash of the newer resorts which is why it is so comfortable. You can tell the staff members truly love the resort as well. They take such pride in everything they do. The food at all of the restaurants was great. The service was excellent. They were very attentive without being intrusive. We honestly feel the people who complain about this resort would find something to complain about no matter where they were staying. We cannot wait to return again next year!!!

Stayed December 2013, travelled as a couple
Helpful?
3 Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest:

Thank you so much for your amazing review and for coming back with us.

We are really happy to read that our family that you know as staff took great care of you and made your experience a greater one than the last one. As you mentioned, we all love what we do and reading your review make us love it even more.

We hope you come back this year and let us make of your vacation a golden one again.

Wish you a 2014 full of happiness, fun, beach days and success.

Greetings!

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
strongsville, ohio
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2013

My two daughters and I just back from a stay at the Golden Parnassus and really enjoyed our week there. About 2 years ago we stayed at the Great Parnassus- the sister resort down the street, and I signed up for the club. I have to admit I would not have gone back except for the free week, but I am really glad that we did. We enjoyed the Golden much more than the Great- smaller hotel, no children, and much more relaxed.
Staff there is great, very friendly. Waitresses in the lobby, pool, and beach always there to offer a cold drink. Entertainment staff was friendly and around the pool most of the day.
For me the restaurant food was so-so, I liked it better when I ordered things without the sauces, my favorite meals was at the buffet style eating area- several of the stations prepare food fresh to order.
The evening entertainment was a bit like watching friends at a talent show with better than average dancing, but we started to look forward to the shows
Beautiful beach and good location if you want to hop on a bus and see the rest of the city.
I spoke to several people that return year after year- one couple over 20 times

Room Tip: Our room was on the 2nd floor- furthest from the main desk- very quiet
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank marymurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for coming back to our resorts and for staying for the first time with us. We are happy to read that you had a great time and that you really enjoyed your stay living the Golden experience. As you mentioned, we have many guests coming back at least once per year and after this being for your first visit, hope you follow their tradition.

We’re looking forward to your next visit to offer you the best service and make the most of your vacation.

Wish you a golden 2014 full of happiness, fun, beach days and success.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxnard, California
Level Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 December 2013

This hotel experience was very mixed for us. My hubby and I stayed here for a week in June for our anniversary. I would have given it a 3.5 if that were an option.

The good:

* Beautiful beach
* good value, adults only
* good location- only a short bus ride to much of the shopping/nightlife
* Food was great at the buffett, Gourmet, Steakhouse, and Japanese restaurants. The buffett has several stations where you can order omlettes, pasta, smoothies, chinese food etc. It got slightly repetitive after a week for breakfast and lunch, but can't complain.
* Nice lobby
* clean basic comfy room, great air conditioning
*spa was awesome
* customer service mainly in the restaurants was top notch

The bad:
* resort did not look full at all and they claimed they lost our requests at check in. They tried to put us in a two double room on the first floor with a view of the parking lot. Asked to be higher up as the music we've heard can be loud lower down and for a king bed. They ended up giving us a second floor ocean view room with one king bed. MUCH happier. You can hear the bar music very clearly, but it winded down and was shut off I think around 10 something most nights so it didn't end up bothering us. Might be hard to take a siesta during the day if you are a light sleeper. I brought ear plugs and a sound machine.
* Didn't really care for the food at the Seafood restaurant, but that's personal choice
* They were very strange about the dress code at the gourmet restaurant. I was wearing flip flops and hubby had dressy sandals and we had to go change. I just put on fancier flip flops with jewels and he put on tennis shoes (has to be closed toe I guess?) and were allowed in. Seemed really silly as no one could see what was on our feet under the table and hardly anyone was in there. Noticed other people let in out of dress code. Annoyed us that we had to go all the way back up to change over something so trivial. Food was great though- try the chocolate martini!
* the ocean was red flagged everyday, rough waves. So if you are a beach swimmer not the place. Lovely to look at, but couldn't go in past knee high or so.
*I got SUPER sick with a horrible stomach bug around the 4th or 5th day. Lasted two weeks, through the second week of our trip in Akumal and for a few days after we got back to the states. Only ate at the hotel and on one excursion to see the whale sharks. Hubby ate same thing on excursion but didn't get it. I know from reading the forums it wasn't the usual suspects- I hardly drink alcohol so it wasn't overindulgence. Also stayed in shade most of the trip as I have very fair skin. I've also been to Puerto Vallarta, Cabo, Dominican Republic, Belize, Jamaica etc. and NEVER gotten sick before. I'm sure it's bound to happen at some point and maybe I'd been lucky up until then, but really put a damper on the trip. Payed for all inclusive for two weeks but hardly could eat or drink anything most of the trip as stomach was so upset. This would be my main hesitation returning, but other than that was great for relaxation.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank travelinteacher1282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for choosing us as the place to celebrate your anniversary and that you had a relaxed vacation.

We are sorry to read that you were not able to enjoy our food and drinks that much because of sickness. All of our food is prepared under high standards and with high quality ingredients.

Wish you come back to have another relaxed vacation or if you prefer a fun one and give us the opportunity to make the most of your stay with us.

Hope you have a golden 2014 full of happiness, fun, beach days and success.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 December 2013

After our last visit to a Resort in Cozumel, we simply had to go back to Mexico and be refreshed correctly. Our choice was the Golden Parnassus, we have stayed here before and really enjoyed it, going back to the same resort was just the relaxing vacation we needed. We cannot say enough about the Staff at our Mexico " home" away from home. Everyone made this experience so enjoyable that we did not leave the resort for any tours. This is different for us as we like to stay busy on our trips, but this time we just relaxxxxed. The food was great, the restaurant staff just so outgoing and accommodating. The pool attendants met all our needs, we never had to go refill our soft drinks, she stopped by every time to check on us. The hotel front staff went out of their way to assist anytime we asked, sometimes anticipating our needs before we asked. Thanks for the great trip!!!

Room Tip: Relaxing, comfortable, 4th floor beach view, amazing
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JoeWRider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

Thank you for refering to us as your “home away from home”. It wouldn’t be possible without all the amazing guests we receive from around the world.

We are really happy to read that our staff, amenities, food, drinks and the whole experience made of your trip a great one.

We really hope to see you this year and wish you have a golden 2014 full of happiness, fun, beach days and success.

María Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 December 2013

We have been on 5 cruises, but this vacation was likely our best ever. I only gave it a 4 star rating, because we've no other all-inclusive to compare it with. Thus I could easily have given it a 5. The staff was the best part. Friendly, courteous and easy to find. The restaurant wait staff were excellent, professional and friendly. The bartenders worked hard keeping the drinks flowing. The entertainment staff were loads of fun and good at getting guests involved. The rooms are adequate, you don't spend much time there. Nice large bathroom, but could use a little better lighting. Nice flat screen TV we never watched. Maid room service was really good at keeping the sand cleaned up, but in one corner of bathroom floor was a Q-tip on it when we arrived and it was there when we left. Room service was great at bringing us coffee in the morning. We never noticed a difference in the service we received, whether we tipped or not. We tipped most of the time, mostly a dollar, but on occasions up to $5. Buffet was above average food, other 4 restaurants were delicious with good ambiance. Small dance floor in the 60's lounge. Staff shows in the theater were fun entertainment. Golden is a smaller resort, so you seem to get to know the guests better, and people are what make it special. The staff knows you better too. Will definitely return.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Lloyd S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

We couldn’t agree more with your quote “people are what make it special”. We believe this is one of the most important things during a vacation and what it makes it memorable. That’s why we have many guests coming back year by year, not just because of our staff making them feel like home, but for the new friends that you’re able to make from around the world. And it gets easier when you are happy and having fun anywhere in our hotel.

Thank you for your great review and for sharing your wishes for coming back soon.
Wish you a golden 2014 full of happiness, fun, beach days and success. And of course, we are looking forward to host you again.

María Reyes
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astoria, Oregon
Level Contributor
165 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 22 December 2013

We stayed here one night before our scheduled trip over to Playacar Palace. It was a fairly short trip from the airport, which was convenient and it's location on the beach is terrific. The only issue we had was check in was pretty confusing and check out wasn't the best either. They lost my info that I'd given them on check in so I had to use their computer to reprint out my confirmation so I could check out. Other than that, I thought the value was good for what we paid. The food is decent, not spectacular and the service adequate but not outstanding. The best part is definitely the beautiful location on the beach.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parnassus2011, Director de Recepción at Golden Parnassus All Inclusive Resort & Spa Cancun, responded to this review, 10 January 2014
Dear guest,

We wish you could have stayed more days with us to enjoy and experience our resorts to its fullest. We have many guests coming back at least once per year because they feel like home thanks to our staff service, food, drinks and more. We really hope that when you think about coming back to Cancun, you can give us the opportunity to host you and make the best of your vacation.

We hope you had a great time during the rest of your vacation. Wish you a golden 2014 full of happiness, fun, beach days and success.

María Reyes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Parnassus All Inclusive Resort & Spa Cancun

Property: Golden Parnassus All Inclusive Resort & Spa Cancun
Address: Blvd. Kukulcan Km 14.5 | Retorno San Miguelito Lote 37, Cancun 77500, Mexico (Formerly Golden Parnassus Resort & Spa)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Cancun
#39 Spa Hotel in Cancun
#42 Top resorts Hotel in Cancun
#46 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Golden Parnassus All Inclusive Resort & Spa Cancun 3.5*
Number of rooms: 214
Official Description (provided by the hotel):
Welcome to Golden Parnassus All Inclusive Resort & Spa Cancun, Golden Parnassus Cancun, is an Adults Only All Inclusive Resort Situated on an unspoiled sandbar tucked between Nichupte Lagoon and the Caribbean Sea is one of Cancun's premier adult all-inclusive resorts. A beach resort wholly devoted to the "in the moment" lifestyle, Golden Parnassus Cancun is a destination where exclusive personal service and a sophisticated yet casual spirit offer the backdrop for the ultimate in relaxation. ... more   less 
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Also Known As:
Golden Parnassus Cancun
Cancun Crown Paradise
Golden Parnassus Hotel Cancun
Golden Parnassus Resort Spa Cancun
Jack Tar Cancun
Golden Parnassus Resort Cancun

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