Well I returned from my holiday in Cancun Friday 15th November after 12nights. Still a little jet lagged, so hopefully this very long review will make some sense. And please do be prepared for another long review...So after booking this trip through Thomsons, I was very much looking forward to it after some difficult time at work, so I was ready for some sun, and relaxing.
Well Thomson did not help things as they messed up our booking before we got there, considering we payed extra for Premium, but this is not a review about Thomson.
So the Riu Caribe, well let me say I sat here thinking do I give it average or a very good, and well it definitely wasn't very good, but it's a shame there isn't an option for some of the staff as they were very good, mind you that's not all staff. Message me if you want to know more about things to do places to go.
Well ok so we hit Cancun airport, to the rain and of course it's the usual hoards of people trying to get us into their coach, bus or taxi, expecting that, but was also expecting our transfer to be in the airport but they were outside and not very clear of who they were...that's another hit for Thomson. Once we finally got to the hotel, we were greeted by the concierge team and the rep Aldo, who is a Thomson rep, who told us to leave our luggage outside while he got everyone checked in rather than going to the desk. We were taken to the main theatre, where we were greeted in what seems like a very nice hotel, and checked in altogether, it was a nice way as they didn't hassle us for credit cards and ID. They gave us information about the specialty restaurants as well as towel cards for the pool, you lose those cards you pay. They brought drinks round, but it annoys me that they assume everyone drinks, ok you go to an all inclusive there are going to be many drinkers. My friend took a beer and asked if there was something non alcoholic for me, the waiter said he would be back, and he didn't, what if there were young people there, does that mean they would have the choice of alcohol too? Check in went smoothly nonetheless and we were allocated the rooms, we were then asked to go back to the front and identify our cases and someone would bring the cases up to our room. We were given room 725. We walked in and were pleasantly surprised, nice size, clean bathroom with twin sinks, and a walk in shower. The room also had optics with 4 drinks, as well as a stocked mini bar with alcohol, soft drinks and water. The view was poolside overlooking the Ocean, pleased with that, shame it was wet. We'd arrived early evening, so even though it was dark had a look around the pool, and then had some dinner in the Albatross, the main restaurant. Upon arriving at this restaurant there was plenty of choice for all whether you wanted vegetarian or a big meat eater, as well as plenty of seafood, they say they have themed eveings each night. If anyone says they went hungry they are mad, I am what some may say a fussy eater, and only eat what I know, but even I found plenty, differnet chicken choices, rice, pastas, fish, stews, paellas, and so much more, as well as the usual chips, burgers and pizza. There was an array of desserts too, so can't complain. Well that night it poured and it poured. We awoke the next morning to see more rain, but what was worse was when I noticed a puddle by my very uncomfortable bed. Confused about this puddle I notice that the bedsheets at the bottom were wet, then realised we had a leaky sliding door, water had seeped through the ceiling and congregated near my bed, it worried me as there was a lamp near the sliding doors, the socket was also there, do they not worry about electric shocks. Of course we reported it to reception who said unfortunately when it rains this happens, erm well if it does then get a better sealant, that is a ridiculous thing to say, and it seemed we weren't the only ones complaining about this, reception did offer us another room, and even offered help to move we just said it would be easy for us to do as we had already unpacked. We were given room 639, same layout of room. This room had a couple of issues as well but we didn't want to move and we were offered a move again. The bathroom door handle was dodgy, the main door has to be pulled shut, and the shower drain did not work, at times the shower was like a bath water build up, we reported it, someone from maintenance had a look no change, in the end we left it. We had water puddles again because of the rain although not as bad as the first room, and the lamp in that room was flickering, we told reception again and they sent a cleaner up, she cleaned up, and placed some towels by the doors to the balcony and we told her about the lamp, unfortunately she didn't understand, and I tried in vain to say it in Spanish to no avail, worried she may get an electric shock she was not phased, in the end we moved the lamp.
Ok so not to bore you further with this lengthy review, remember I said Albatross has themed restaurant, sory to disappoint they can call it mexican, asian, italian you pretty much get the same thing everyday, do you know what I didn't care I eat what I like, so this was ok for me, and the restaurant staff were great, whether it was breakfast, lunch or dinner, very attentive. And they were even more friendly when I tried to speak Spanish, maybe poorly but hey quite a few of them thought I was Mexican. They made us laugh every day. You would expect that from the specialty restaurant they have a Steak house, Asian, and Mexican, do you get the same service there? No, and the food is mediocre, service poor, and they are never busy. We ate in the Steak House this was the pool restaurant and the Asian restaurant by the main restaurant. Nothing special. The rooms were cleaned, although they don't change the sheets. Well now for entertainment, if you like cheese you'll like the entertainment. Don't get me wrong the entertainment staff alongside the restaurant staff work the hardest from morning through til late evening, but the entertainment was very poor to the point it's on a loop, we went everyday and by the end they repeated the entertainment. Caesar and Paris have to be mentioned as they continuosly kept everyone ebtertained, they didn't force you to partake if you didn;t want to, and when you think they have a day off you can imagine their hard work, but 5 star it is not.
Overall we had a lovely break, bus stops are outside, and for 9.50 pesos single to where ever you want to go, it's a bargain. Try and go to Las Americas Mall, a lot more choice for all compared to La Isla. Also go to Riu Cancun you can use their facility and the beach that side is a lot better and cleaner. Bar staff were great and work like trooper, I read reveiws about staff being rude, we did not experience any of that, the reception staff weren't great. If you're not ignorant the staff and frankly my feeling is they're not they're to take ignorant remarks, and abuse from guests they don't get paid enough. If they didn't understand you they were very apologetic, but I tried to speak a little spanish. Take an extension lead, only 2 sockets, and in random places, if you have hair straighteners, curlers, mobile phones charging, digital cameras charging you need more than 2 sockets, my friend actually suggested we take extenction leads and well good job we did as even with 2 sockets one didn't work. There is a jacuzzi hidden by the spa try and use it, not many people do.There is so much more I could say but you'll be here forever, I could write a book. Nice friendly staff in an ok hotel, but it is defnitely not five stars.
- Official Description (provided by the hotel):
- Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Gran Caribe Real Cancun
- Grand Caribe Cancun
- Grand Caribe Real Cancun
- Riu Caribe Resort Cancun
- Riu Caribe Cancun Mexico
- Riu Caribe Mexico