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“Had a great time”
Review of Hotel Riu Caribe

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Hotel Riu Caribe
Ranked #46 of 175 Hotels in Cancun
Certificate of Excellence
Croydon, United Kingdom
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Had a great time”
Reviewed 2 December 2013

Hotel was lovely we had a really relaxing and stress free holiday.

Good - the staff (all of them) were pleasant, helpful and always smiled and said hello. The bar staff always made sure we had a drink and the restaurant staff were fast and efficient. I have actually never met such happy people. We had no problem at all with the food, it was fresh, cooked well and we always found something to eat, I loved breakfast. The room was clean, the bed huge and really comfy and the pillows big and fluffy. The fridge and optics were well stocked and I can,t fault it.

Bad - well I don't think there was anything really bad, ok the lifts were hot, but your only in them for a couple of minutes. The beach was smaller than I thought it would be but that was ok. 90 mins of WIFI in the reception was a little bit of a pain but there again I didn't want to spend all day on my phone. Wasn't very keen on the steak house, preferred the main restaurant. There is no real quiet place to go for a chat except the sports bar, somewhere with comfy chairs would have been nice the reception area is big and echoey and that's probably my most negative comment.

We had a lovely holiday and if I ever go back I will be quite happy to return to that Riu Caribe.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,179)
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English first
Leeds, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 November 2013 via mobile

Just got back yesterday from a lovely stay at the Riu Caribe and I can honestly say the hotel offers everything for everyone. It's on the hotel strip in Cancun and 5 minutes in a taxi you are in cancun centre costing only 130 Mexican pesos (£6) or 10 pesos by bus £0.50! We took the bus once as they are literally every 2 minutes but they are not air conditioned and always full. Taxis are outside the hotel all day and are reasonably priced.

Back to the hotel, on arrival our bags were left with the concierge and we were taken to reception where Angel checked us in. He was extremely welcoming and the next day called us to see if everyone was ok.

My room was lovely. Had full ocean view and it was very clean, modern and had everything you need. Minibar is stocked daily too which is good at no charge and it's branded drinks.

The beach is lovely an the staff work constantly getting rid of the sea weed! I didn't go to the activity pool much but they have a relax pool which is quite.

The food was really good and even picky people have plenty of choice. We did all the restaurants, the lunch time beach buffet is standard beach food so nothing amazing but the evening buffet had plenty of choice and the 3 a la carte are good too. The Asian and steakhouse was amazing but I wasn't overly impressed with the Mexican ( but that could be because I was eating Mexican all the other days)

Entertainment wasn't great but they tried to entertain people. But then who goes on holiday to stay in anyway? You need to get out and see cancun and the amazing things to so there!

You get 90 mins free wifi a day if you want to sit in hotel lobby. If you want it in your room for the week it's $50 or you can pay an hourly rate of $9 using debit card direct with internet supplier.

The hotel has a mixed age group, there were young people who went to party with other groups but also Middle Aged, families and children and also some OAP'S so the hotel did offer best for everyone which is especially good having the activity pool and quite pool.

Overall had a great holiday and would visit again. Staff are brilliant has everyone you need!

TIP:

Request a high floor room 6th floor or upwards as the floors from 5 down are over the lobby and can be loud.

Book Coco Bongos in advance as it's busy every night and book the gold member to get free drinks all night and best seats for the show!

Stayed November 2013, travelled with friends
Helpful?
5 Thank shelaswheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tecumseh, Ontario, Canada
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 27 November 2013

What a great vacation spot to go with friends. I had a wonderful time while I stayed at the RIu Caribe, and the staff made it that much better. Drinks were always cold, food was always hot and good and I found the selection great. I like how the resort isn't massive compared to some other Riu's and I like that the location is a little outside of right downtown. The pool is a good size, the beach was clean, the water was perfect and the other guests were great. Spent a lot of time at the outside bar. I will go back!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chance C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castleford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 November 2013

From setting foot into this newly re furbished hotel to the end, we enjoyed every single minute of it. We had recommended this hotel to 2 friends who accompanied on this trip, they too enjoyed their stay thoroughly. Since the refurbishment, the hotel is so stylish & modern. The lobby/reception area is so much better & the space is utilised much more, fitting in an extra bar.

The staff at this hotel are exceptional. Angel is very polite & attentive to your needs on reception, Natalie was a very friendly & extra hard working bar staff member.She went the extra mile to make our stay one to remember.
The entertainment staff work their butts off all day too.
Anyone who criticises the food here, must be very picky. The variety served each day is plentiful. From breakfast on a morning where they serve a variety of freshly made juices, cereals, cooked English breakfast where you can choose from poached, boiled fried eggs, omelettes to order, pancakes, toast, croissants & Danish pastries, toast etc. On an evening there are always a choice of 2 soups, a variety of cold salads, roast meats, curries, paella, a variety of freshly cooked fish, fresh veg, etc. Then there are always a large variety of cold desserts. There is also a freezer filled with different flavoured ice creams. I would definitely recommend the Shangrila Chinese restaurant. It is a buffet style restaurant & is well worth putting your name down for.

The extra new pool which has been built, is very nice. The new sun beds around that pool are a lot better.

Look forward to visiting this hotel in the future xx

Room Tip: There are 9 floors. I would advise floor 5 or above. Otherwise the palm trees will obscure your sea...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Casfan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wadebridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 November 2013

i dont understand where some of this resent bad comments come from, they must have been in a bad mood before they got there , hotel was fantastic reception staff could not do enough for you . Restaurants, food and waitering staff where fantastic. The bars where good and the staff even better. Special thanks for Aide and Gerardo for making our holiday so special :) Evening entertainment was good and the pool and beach entertainment was fun . Rooms always clean and tidy. Will defiantly be booking with this hotel again .
Phil & Ewelina from Cornwall

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ewelina j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 November 2013 via mobile

A friend and I visited Cancun Riu Caribe for 14 nights 12th November until 26th November. The holiday and hotel was perfect. Clear blue sea and white sands!!!

Food

Food was awsome...lots of choice and great service. Quick, friendly staff always a willing to help and get what you need. Asian restaurant was by far the best. The Steakhouse was always pretty amazing!!!! The Mexican was in my opinion was my least favourite, however theres so much choice you can go where ever you want to eat.

The Entertainment

The activities and evening entertainment is non stop all day and night fron water polo to beach volleyball, aqua aerobics and my favourite time of day...crazy hour which is fun games in the pool where everyone can join in and participate or just watch. The animation team work so hard and are a joy to be around. Crazy ceasar, is amazing!!!! Jesus, and Paris always such a laugh and get everyone involved!!! Definitely down to these guys the hotel was so enjoyable.

The Rooms

Clean and rather spacious. Big balcony and the mini fridge is a bonus too :-)

EXCURSIONS

Best excursion by a mile we did was the Platinum Dolphin Trip...we swam with dolphins with just 8 other people...pictures were around £25 each per session with dolphins and you also get a lovely boat ride to and from the island to relax with some drinks and snaks. Also you get to sunbathe, go in pools, swim with sharks, sea elephants and much more. Zip lines also is an option. Such an amazing trip which is held through Thompson! The Pirate ship is also amazing!!!!

Over all....amazing holiday!!!! Loved every second!!!! Would definitely visit this hotel and Cancun again!!!

Stayed November 2013, travelled with friends
Helpful?
4 Thank Gemma P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugano, Ticino, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 November 2013

The room was spacious and bright, really comfortable. The service in the hotel and the pool areas is great, and the food is really good. The service in the beach area is not as good as the one in the pool area, but good anyway. If you want to reserve a table in one of their restaurants, you have to do it like three-four days in advance, otherwise you won't find tables available. We only had a problem, we saw a small roach in the room once. We killed it and didn't see more of them during our stay.
Overall, great value for money (I live in Colombia, and it was cheaper a five-day Cancún vacation than a five-day vacation in Colombia, all inclusive)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaime C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Caribe

Property: Hotel Riu Caribe
Address: Blvd. Kukulcan, Km 5.5, Lote 6-C | Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in Cancun
#32 Romantic Hotel in Cancun
#36 Spa Hotel in Cancun
#38 Top resorts Hotel in Cancun
#41 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hotel Riu Caribe 3.5*
Number of rooms: 506
Official Description (provided by the hotel):
Located in Cancun's resort area. 9-Story building. On the beachfront. Complimentary sun loungers on the beach. 3 Km. /1.9 Miles from a shopping center. 4,5 Km/2.5 Miles from downtown Cancun. 21 Km/13.1 Miles to Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more   less 
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Also Known As:
Gran Caribe Real Cancun
Grand Caribe Cancun
Grand Caribe Real Cancun
Riu Caribe Resort Cancun
Riu Caribe Cancun Mexico
Riu Caribe Mexico

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