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“Great family resort - but beach is lacking”

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The Royal Caribbean
Ranked #36 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Alberta
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Great family resort - but beach is lacking”
Reviewed 2 January 2009

The rooms in this place are incredible! We had a full villa and it was spacious and clean. The pools are heated (also heated at the Islander, but NOT at the Mayan) Of the three resorts the Caribbean has the largest kids pool, but none had any slides or play areas in the pool. There are several daily activities for the kids, some are free, some are not. There are several restaurants on site as well as a mini grocery store. The store prices are average and they are quite well stocked. The other on site retail stores however are very over priced!
There is a tour desk at the lobby (owned by the resort). Taxis are always available and there is a bus stop at the resort entrance. I would suggest using the bus as they are frequent and cheap.
You get a "personal Concierge" who will try their best to get you to a business meeting (time share presentation) but are not overbearing and will help you with tours etc. The only warning I have is the beach. It is very small, rocky and windy. There was only one day that the water was calm enough to go in. And there is no snorkeling.

  • Liked — Very large, clean room
  • Disliked — Beach (or lack of)
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank djpepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Dixie143
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 December 2008

No internet in the room, 2008, no business office, computers in
grocery store, all two of them....have to go to lobby, or get lucky on deck to use computer... Beach is gone, like after hurricane Wilma, dangerous. We
came after Wilma hit, things have been rebuilt, for the most
part. We watched them bring the sand to the beach, but now
it's gone again. Looks really bad, no one goes swimming
because of the huge rocks, I suppose.
Kitchen few pots and pans all old, dishwasher doesn't clean dishes,
firg so loud the 17 in, or is it14?? tv has to be turned up. I cook, difficult here.
Staff a lot to be desired, actually rude.....not here to buy so got
the impressing we weren't wanted, no problemo, won't come
back. Had the same experience at the Royal Mayan several
years ago, terrible, stayed at the Sands, the next time, it was great, then, don't know
about now, do know the Mexican show isn't as good as it
was at the Salis restaurant... The dance floor now holds tables, ahy, greed, and the show isn't
anyways as good and seems shorter. Food was cold,
tasted warmed over, sweets, forget it, no ice cream., other
"stuff" not good. $49.99 per person,kinda high for cold food.
This Royal Carribean won't see us again. I don't like to put a resort down,
they need the business, but people need to know the
facts about a resort, not the "fluff." It is not cheap to
come here any more. As one desk clerk said, I AM
WORKING, I DON'T HAVE TIME TO HELP YOU. I told
him, AND MY WORKING PAID FOR YOU TO WORK...oh, well. I read the email about
nothing going on here, it is dead, to the bone. Don't expect
anything, be glad you get a towel. What comes to mind, humm, cheap hotel in the states.
I hope this helps someone to make an informed decision.
We stayed a week at the Presidential suite at the Moon Palace, then came here, and NO, that doesn't have anything to do with my opinion of here. Moon Palace is without a doubt as close as one can get to heaven on Earth. We travel and see lots of
places, God has blessed us with the fruits of our labors,
we have known good and bad resorts.
I won't be back. Cancun, yes, Royal Carribbean, NO. Cancun is a
beautiful place to visit, if one looks for the "flavor" you
can find it.. Walmart/Sam's Club are a bus ride away as
are the Mexican grocery stores. take the bus there and
a taxi back, or come back on the bus, hauling groceries
on the bus isn't easy, however.
. Fabric stores are full of beautiful, cheap
material,
If you're looking for wide material, you can find it downtown.
Easy stores to get to via bus, Sold by the meter, you have
to have them cut it and they then give it to a person in a cube, you
go "fetch" it from her, after you pay for it, interesting, little
to no English spoken there, but sewing is an international
language, so no problem, hold your arms our and say,
"this much," they cut it! Bring a suit case in a suit case so
you'll have a way to
to haul your treasures home with you.
Well, I was not going to write anything, but you've heard
the one about the straw that broke the camels back, when
I read the other email, it was the truth, this place is in
trouble if someone doesn't pay attention, it will go the
way of so many companies that look for profit over
service. Greed doesn't work, nothing cheap ain't
cheap at no price.....and sticking it to people, offering
nothing, that isn't the way to bring people back, besides, people are on vacation and deserve special treatment. They
don't "expect" anything but helpful information and kindess
in times of need goes a long ways. If
a resort isn't willing to make everyone feel "wanted" and
welcome, why open the doors? If a staff member is rude to a person on vacation, they should be fired on the spot. If a person isn't here
to buy a timeshare, don't treat them like they don't matter, they
may sell one for you if you make them feel special???
They won't survive long doing that. We come to Cancun
often, know it almost like a book, be glad to help
anyway I can. We cook, so can't help with the restaurants, can
tell you about the ones at Moon Palace!! My favorite place.
We love Cancun and the people. I'm so sorry the writer had
a bad experience, it should have been a trip to remember. I
do hope they try again but somewhere else here next time.]There are lovely places to stay, Merida is not as
much a tourist town as Cancun, by bus, was $40 round
trip from Cancun, go check it out, stay a day,, spend
a night, ride that bus, be there in a few hours, sleep on the way, , how was it the bus driver put it,
38 Mexicanos and two greengos!! So funny, people on the
bus are so friendly and Merida is a beautiful, perfect
example of what you think of Mexico. Far cheaper than
Cancun to stay and visit,
Take care.
Dixie143

  • Liked — leaving tomorrow
  • Disliked — not leaving until tomorrow
  • Stayed December 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Dixie143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campbell Hill, Illinois
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 December 2008

My husband & I stayed a week at the Royal Caribbean in November 08. We were very impressed with the cleanliness of this resort. Our villa was spotless, we had maid service daily. We happened to be in our villa twice when she arrived, she offered to come back another time but we did not mind her being there when we were. We were surprised how thoroughly she cleaned each room. It wasnt a quick go-over at all.
Our villa consisted of two bedrooms, a dining area, living room, small kitchen & 2 large bathrooms. Also a very nice balcony overlooking the Caribbean Sea, and the pool area.
There was a nice restaurant on site located right next to the pools.
A nice option that the Royal Caribbean has is that it is located right between the Royal Mayan & The Royal Islander. You can use all the amenities, pools, spa - at them all. You can walk directly from one building to another, very convenient.
There is a nice grocery/convenience store in the lobby, making it easy to pick up just about anything you need. The prices are not bad at all.
All of the staff was helpfull & friendly.
This is a beautiful resort, I'd recommend it to anyone!
See photo's attached, there are some of the pools, villa, & area.

  • Liked — Spacious & Clean!
  • Disliked — Beach was rocky
  • Stayed November 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank marysmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
1 review
Reviewed 19 November 2008

A wonderful place to stay. The rooms were impeccably clean and kept that way by the staff everyday. The view was spectacular, as well as the weather. Ocean was warm (80+F) and clean. The only issue there was the rocky beaches which made it difficult to stand, recommend bringing water shoes. The staff was helpful and friendly everywhere we went on the resort and the amount of cleaning and grooming of the grounds that went on was unmatched from any place we've ever stayed. If you’re not interested in the 3-4 hour time share sales pitch stay away from the free transport to the Royal Hacienda you will waste an entire day of your vacation....bummer. On the other hand take the snorkeling trip to Puerto Morales the staff was great, and the fish lunch was the best meal we had the entire trip. If your adventurous take the scuba lessons with Solo Buceo, Antonio and staff were great and it was a once in a lifetime experience you'll not forget ! All in all Cancun is now at the top of our list for places we want to return to ....soon.

  • Liked — cleanliness and proximity to ocean
  • Disliked — Pushy Time share sales people.
  • Stayed November 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank loupeck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 12 October 2008

The Royal Caribbean is not a hotel, but a private club (timeshare). We had room H130 - a beautiful suite (2 bedrooms, 2 baths, kitchen, dining and living room). We were just about 30 steps from the Caribbean and our views were wonderful! The resort is VERY clean (this is quite important to us). Our "personal Concierge" Josalo (did I get the name right??) was friendly, outgoing and a joy. As I had read in one other review, there were mostly older people here (age 60 and up). During this offseason time in October, it was not so crowded. That made it better for us. The pools were not so busy and neither was the beach. The restaurant food could be better - mostly all American fare, w/ little local flair. Everybody at this place was very, very friendly, including all the guests. It seems that everyone who stays here really seems to enjoy themselves and they come back year after year.

  • Liked — Cleanliness, View, Customer Service, Privacy, Room size
  • Disliked — No cell signal in room, weak signal throughout most of the resort, no wi-fi in room or connection
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank nrf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2008

We were there the end of August 08, For a week. We found it to be a very nice place. The staff went above and beyond for us.
We were traveling with someone handicapped. I would return because they were so helpful. Nice resort.
Easy to catch a bus anywhere you want to go.

Helpful?
Thank sunshinemia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
louisville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 October 2008

We were pampered and spoiled from the minute we first arrived....a glass of champagne for me and my bride as we checked in. Rose petals and doves on our bed, just like the pictures showed, along with a full bottle of champagne and a white chocolate covered dessert that was scrumptious!
Despite the cloudy and rainy weather 4 of the 6 days we were there, the staff made it all tolerable.
We ate at all the restaurants except the Asian, and went back to Marie-Maria 3 nights in a row!
Outstanding couples massage.
I must mention Eloise, the most fantastic bar girl in the pool area. For 2 days she waited on us, and went above and beyond our expectations, as she would bring us fresh drinks just as we were finishing our first one. She even walked on a narrow passage to deliver our 4 drinks as we relaxed with another couple in the Infinity pool.
We were treated like Royalty at very resturant, even at Spices which was an excellent buffet.
My only concern was the feedback we got from other patrons about the "time share" tours and presentations. We were able to avoid the full fledged presentation, but others we had met and went through it, said they were humiliated. Others said it was the only black eye, of an otherwise wonderful experience.
One other "negative"..... we love the ocean and beach and have been spoiled by the Gulf beaches in Destin. The beach here was full of rocks, and not very big. So if you are going and looking for a beach experience, it isn't here.
The staff was exceptional, and we got the Royal treatment. We hope to return someday.

  • Liked — Crisp, clean, romantic
  • Disliked — nothing
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank russ4cards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Caribbean

Property: The Royal Caribbean
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Cancun
#18 Romantic Hotel in Cancun
#28 Spa Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Royal Caribbean 3.5*
Number of rooms: 207
Official Description (provided by the hotel):
The Royal Caribbean(R) Nestled between a magnificent stretch of powder-white sand and lovingly tended tropical gardens, our two resorts offer an exceptional collection of services... And twice the fun. Escape to paradise. Sink your toes into soft white sand that's always cool to the touch and listen to the murmur of the waves. Start the day with a swim in the pool, work out in the gym or sign up for tennis. ... more   less 
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Also Known As:
The Royal Caribbean Hotel Cancun
Royal Caribbean Hotel Cancun
Cancun Caribbean Resort Royal
Royal Caribbean Resort Cancun
Royal Carribean
Caribbean Royal

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