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All reviews tradewinds restaurant time share living room full kitchen captain's cove thomas moore daily maid service timeshare resort el conquistador personal concierge free shuttle nice resort welcome home shuttle service hotel zone bit dated room key
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Reviewed 24 November 2017

Could not find a friendlier, more efficient resort in Cancun. Have been using for 20 years. This will be the last year as a timeshare. Great food and family fun. Suite with 2 bedroom sleeps 6 comfortably. Well equipped kitchen, room safe for valuables. Will miss annual visits.

  • Stayed: November 2017, travelled as a couple
    • Location
    • Service
Thank Steve K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 27 November 2017

Dear Steve,

Thank you for taking time to post about our resort.

It is our pleasure to learn you've enjoyed your recent visit and your experience was positive.

We look forward to welcoming you during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2017

It was best winter ever :) Nice hotel and location!
Perfect beach and pool. We like this hotel more than some 5 starts hotels there.
Location is very good. you can even walk to shopping area of Cancun. It's place for rest.

  • Stayed: November 2017, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank IvanDJ_Kiev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 27 November 2017

Dear Ivan,

Thank you for taking time to post about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2017

Had a great time with my family. We traveled with two small kids and they enjoyed their trip very much. Lots of activities that they could do. Very friendly staff and also very helpful. Very family oriented resort!!!!

  • Stayed: November 2017, travelled with family
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    • Location
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Review collected in partnership with this hotel
Thank hkmann117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 27 November 2017

Dear Guest,

Thank you for taking time to post about our resort.

We're sure that the TripAdvisor community will appreciate your insights about our resort and your overall experience in Cancun.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

Really great people from maids to waiters to front desk to concierge. Resort is immaculately groomed, clean, and exceptionally maintained. We've been coming here annually for 12 years and it just gets better.

Room Tip: Dine in or cook in your room, facilities are excellent, microwave, refrigerator, dishwasher, blemder, coffeemaker, stove.
  • Stayed: October 2017, travelled with family
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Review collected in partnership with this hotel
Thank rogerv442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 28 November 2017

Dear Roger,

Thank you for taking time to post about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2017

Great facility and superb staff. Pool bar was good. Primary Restaurant has excellent meals. Really liked pools as large and room to enjoy all. Water aerobics and pool volleyball was very good. Enjoyed walking about the adjoining Royal Islander.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MLo1147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at The Royal Caribbean, responded to this reviewResponded 4 December 2017

Dear Guest,

Thank you for taking time to post about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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