we stayed in "moloch" for two nights in the private room located upstairs. On our arrival day the room, we had waited for the room for over 1,5h. The check in time is 3pm, however the room had not been cleaned by the time, so we had waited upstairs for someone to come over and take care of it. Only after several talks with the front desk finally someone showed up and took care of it. This would not be problem, if I had know before hand that there are short on staff, however each time we went to talk with the receptionist she basically was ignoring us, saying is all "good."
The worst is that after you check out, according to their policy you cannot stay in the common area and quietly wait for your bus. This is totally bizarre. I have been traveling few times in my life and never before anyone approached me and said: "What are you doing here? You have already checked out. Get out of here"... no further comments.
- Official Description (provided by the hotel):
- Moloch Hostel is a brand new modern and friendly hostel located 45 seconds from the bus station, 10 minutes from the beach and 20 minutes from Cancun's famous nightlife. ... more less