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“Great place for low key couples”

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GR Caribe by Solaris
Ranked #25 of 182 Hotels in Cancun
Certificate of Excellence
Lafayette, IN
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great place for low key couples”
3 of 5 bubbles Reviewed 1 December 2013

Visited this resort in April 2013 for 7 nights with my fiancé and his parents. We were happy with the resort, and the location. The hotel is close to the airport, and we had a great time while we were there.

Pros:
- The room was clean, had a great working air conditioner (which is a definite positive, as my fiancé likes to keep the room at 65 degrees). Housekeeping gave us great attention and made sure that the room was clean and picked up daily.
- There was never a shortage of food. Breakfast was great in the morning and there was a lot of options for made-to-order omelettes and other breakfast specials. The spinach and cream cheese omelet with jalapenos and salsa was WONDERFUL. I loved it so much I requested it another day when it was not on the menu and the staff was accommodating and made it anyway. We had lunch most days at the pool. Or at the pool next door. Dinner was great in the restaurant off of the lobby. The food was delicious and if you ordered something that you didn't like, they were more than happy to bring you another entrée. Snacks and poolside beverages were good as well.
- The resort allows you to use the facility next door, which is a definitely a plus side to this property, as we all felt that there was not any entertainment at the GR Caribe. Next door, there was a MUCH MUCH larger pool, and there was always something going on there with the entertainment, games, etc. There was also a swim up bar at the property next door, something that our property was lacking.

Cons:
- If you are a drinker and you like to drink, get a little tipsy and let loose, this is NOT the resort for you. Their alcohol is NOT top shelf, and it is watered down. We are liquor and wine connoisseurs, and I could tell by only SMELLING the alcohol that it was watered down. This suspicion was then later confirmed by one of the bartenders at the GR Solaris, who confirmed our suspicions that they in fact were diluting their booze.
- There is no entertainment at this resort. Their idea of entertainment was bingo at the pool.
- The pool is literally the same size as our personal pool at our home. It is small and nothing much to it. The pool chairs and loungers were, however, nice.

Overall, just average. Had a great time with my fiancé and our parents, but probably would not likely stay here again.

Tips: If you want to go to town, take the bus. It picks up right outside of the hotel main entrance and a ride is only $1.

  • Stayed April 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank seworc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at GR Caribe by Solaris, responded to this review, 6 December 2013
We are happy to hear how much you enjoyed the facilities and of both hotels, the quality of food and the room cleanliness. Thank you for pointing out how great our housekeeping staff is, we will inform that they did a great job. We will keep working hard to provide better drinks and tasty coktails. Your feedback is really important to us therefore we can improve our services, especially the ones you mention.

Warm Regards,
Hoteles Solaris de México
^X
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3,035 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (505)
Date | Rating
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English first
Mexico City, Mexico
2 reviews
5 of 5 bubbles Reviewed 29 November 2013

Only best comments for this hotel. Our family traveled many times to Cancun, buy this Royal Solaris experience is appart. Nice buffet, nice people, nice and clean rooms. Thank you for 4 great days in Cancun.

Room Tip: 1st. floor with yacuzzi and sea view.
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JorgeTR2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 November 2013

My wife and I stay only for 4 nights but they were up to expectation for the price.Room bar very poor. Room service was fantastic 24/7, good housekeeping staff very attentive, efficient and polite. Lobby Bar 24/7 however drinks are a bit diluted (or maybe inferior liquor quality), especially beer!!! stick with mojitos/margaritas or whiskey. Pool side bar closes at 6 pm. Great restaurants especially the beach side Bogavante. In general tyhe hotel staff make us feel welcome since our arrival at the lobby with a cold drink of our choice (especially Adriana). All other couples who we meet made similar comments and seem having a great time as well.Overall it is a place were we want to come back and spend a few more days.

Room Tip: Rooms with a balcony and view to the lagoon are quiet and look more private during day time, having...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Juan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at GR Caribe by Solaris, responded to this review, 11 December 2013
We are happy to hear how much you enjoyed the room service, our great restaurants especially the beach side Bogavantethe and staff of GR Caribe.

We greatly appreciate the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. We have already informed to our General Manager and some of the products have been changed to improve the quality of drinks.

We hope you visit us again in your next trip to Cancún.

Warm regards from Cancún to Toronto.
Hoteles Solaris de México
^X
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Coquitlam, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 25 November 2013

I wish all my future vacations were as good as this one. We were very pleased by quality of service, food, room condition, the way they treated us as members. We met a few couples and they all seemed very happy and were saying only good things about the place. A lot of places to eat will please anyone.The enjoyment of a wonderful Cancun beach and Hotel amenities was made even more pleasurable by personnel of the Hotel. Special thanks to Misael Russek, who provided excellent customer service by being very prompt and helpful. We will certainly be back to this great place.

Room Tip: Ocean view rooms are the best
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at GR Caribe by Solaris, responded to this review, 11 December 2013
Thank you very much for taking the time to write this lovely comment regarding your recent stay at GR Caribe.

We are delighted to hear that you is very pleased by quality of service, food, room condition and the way our staff treated you as a member. We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation.

Keep your Solaris Experience. GR Caribe wish you Happy Holidays and welcoming you soon.

Warm regards from Cancún to Coquitlam.
Hoteles Solaris de México.
^X
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Truro, Massachusetts
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 November 2013

This was our third trip to this property and we appreciate it more each time. My wife and I are welcomed by all members of the staff from check in to housekeeping and the bartenders around the pool. We got up each morning and had a walk on the beautiful beach, did laps in the pool and then had a made to order breakfast. Everyday we sat comfortably in the shade of a chaise, and read. I finished 4 books in one week! Having the choice of all inclusive makes things very easy. For $65 per person per day, we had three gourmet meals and plenty of good pure agave tequila! In contrast we met friends the following week, staying with them at the Grand Mayan. While it was beautifully appointed, larger and more high end, we were just a number and it was very impersonal and we are not compelled to go back.

Room Tip: Depending on the season if there are high winds, choose a room that is not directly off the water.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, New Jersey, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 November 2013

Just returned from 9 days at GR Caribe. I have to give my compliments to the upper management at Solaris because from Marcos Aguilar at the front desk to Adriana in Timeshare to Pamela in entertainment to all the waiters, waitresses, bartenders even the cleaning and maintence staff they were all extremely professional, articulate and genuinely happy to provide there quests with what ever they were requesting. It made me feel the staff was one big cohesive team there just to serve me and in future trips I will look to Solaris first.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Joy, Pennsylvania
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 21 November 2013

We have been timeshare owners at the Solaris resorts in Cancun and Los Cabos for more than 12 years and are very familiar with their properties in Cancun. Last year we stayed at the GR Solaris and were very pleased with the food, service, and amenities at this resort. During our stay last year we were given a tour of the recently remodeled GR Caribe. It looked beautiful and we decided to try it this year even though the all-inclusive fee at the GR Caribe is higher than the GR Solaris. We just completed our stay at the GR Caribe and were very disappointed in comparison to the GR Solaris. It is very nicely decorated, but the food selection at the al-a-carte restaurant was not as good and the service was often not up to par. On a few occasions we returned from the day at the beach & pool to find that our room had not been serviced. Many of the staff were not as friendly as we were accustomed to at the GR Solaris. If you are planning a trip to a Solaris hotel in Cancun, you would be much better off staying at the GR Solaris.

Room Tip: Some of the ocean view rooms do not have curtains for the windows and the blinds do not block the ea...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sol H, Social Media Manager at GR Caribe by Solaris, responded to this review, 6 December 2013
Dear member
We are deeply sorry that your stay wasn’t as pleasing as it was supposed to be and not having met your expectations like one year ago in our sister resort.
We have already informed to our General Manager about it so he can take actions immediately.
Thank you for taking the time to share with us your feedback, and for pointing out areas of opportunity so we can provide better services in the future and exceed our guest's expectations.
Sincerely,
Hoteles Solaris de México
^X
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GR Caribe by Solaris

Property: GR Caribe by Solaris
Address: Blvd.Kukulkan, Km 20.5 Lote 64B, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#23 Top resorts Hotel in Cancun
#24 Luxury Hotel in Cancun
#24 Family Hotel in Cancun
#25 On the Beach Hotel in Cancun
#29 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — GR Caribe by Solaris 4*
Number of rooms: 200
Official Description (provided by the hotel):
GR Caribe by Solaris, Deluxe All Inclusive Resort, features a unique and elegant Mediterranean architecture, stylish interiors in a casual and relaxed atmosphere. A Luxury family friendly resort that has it all. The property features 200 luxurious guestrooms and suites, most of them with breathtaking ocean or lagoon views. Imported drinks and use of all facilities and services of sister resort Royal Solaris Cancun (located next door).This private resort is unique in its kind in all Cancun and the Mexican Caribbean. A Luxury family friendly resort that has it all. ... more   less 
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Also Known As:
Gr Caribe By Solaris Cancun Hotel Cancun

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