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GR Caribe by Solaris
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Reviews (3,435)
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All reviewsmarco polobogavante restaurantlas fuentesroyal sidesister resort next doortime shareocean viewlobby barnightly showsentertainment staffbottled watersenor frogsall inclusive resorthot dogsa lot of funhave a good timea la carte restaurants
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Reviewed 29 April 2014

Just arrived home from a great family vacation at GR Caribe by Solaris. We were there from April 19 to April 26, 2014. We travelled in a group of 7 - my husband and nine month old daughter, my sister and her boyfriend and my parents. We were very nervous to travel with our daughter but both my husband and I felt very safe and secure at the resort. Part of the reason we chose Cancun was the proximity of the resort to the airport and that there are stores nearby (huge Walmart) if we needed anything. We brought all of her diapers and food, etc. and brought a kettle to boil bottled water for her cereal and to bath her. There are only showers in the room and we didn't want to risk her drinking the water so we gave her sponge baths every night. This worked very well and with taking these precautions I would definitely recommend this resort to a family with children, even young ones. The staff at the hotel LOVE babies and were very accommodating. We did bring a stroller which we used quite a bit. We had to manoeuver a fair number of stairs but it was doable. If this is a concern you might want to ask for a room on a lower floor.

The staff at the hotel is exceptional. Everyone is very friendly and attentive and went out of their way to make sure we had an excellent vacation. When we got to the hotel we asked if we could have a room with a balcony so that we could at least sit outside while our daughter had her naps. Although there are a limited number of rooms with balconies, the staff made sure we got one. At breakfast, the staff made sure we had everything we needed and on our last morning brought over a round of mimosas without us even asking. We saw a number of the staff several times during our stay and by the end of our trip we were exchanging hugs as we said goodbye. This is one of the benefits of staying at a smaller resort.

Although the resort is small, you have the benefit of being able to use all the facilities at the resort next door, including the spa, gym and restaurants. The atmosphere is a bit livelier over there and there was a mini club for kids. We didn't spend too much time there because it was a bit too loud for our young daughter but if you have older kids or you are looking for more of a party atmosphere, there is something for everyone. The beach is beautiful as well.

The food at the resort was hit and miss. The great thing is that you have unlimited a la carte for dinners and you don't have to make a reservation. We had some really great meals at Bogavante, the restaurant overlooking the beach. None of us really enjoyed the buffet - the options were limited on most nights. If I had one complaint about the resort it would be that the options for food were somewhat more limited than at other resorts but certainly none of us went hungry! Some of the meals were only so so but we did have a few great ones and nothing was ever terrible. The drinks were great. The bar servers were awesome, always coming around the pool and down to the beach to take orders. There was always a special cocktail in the lobby in the evenings, which was nice before heading to dinner.

The rooms are nice, clean and a good size. We all had a view of the ocean and being able to watch the sunrise was really nice.

The following staff went out of their way during our stay. There are others as well but these are the individuals and names that stood out.

Adriana
Gaby
Pao
Neftali
Pino
Veronica
Gabriel
Alberto
Andy (Great Omelette chef!!)
Virgil

I would definitely recommend this resort to anyone traveling to Cancun. The small atmosphere, with the services of a big resort combined with excellent staff and a beautiful setting made for a great vacation!

Room Tip: 1) Suggest paying extra for ocean view room - the view is gorgeous. 2) Stoller/Wheelchair accessibility is limited.
  • Stayed: April 2014, travelled with family
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2  Thank Kate1782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded 30 April 2014

We are so glad to know that you enjoyed the time you spent at our resort and that our guest services exceeded your expectations. Thank you very much for mentioning to us many names of our team, they will undoubtedly be very grateful for your kind comment. We are happy to know that you enjoy all the facilities that our sister hotel Royal Solaris had to offer to all our guests. Thank you for pointing out the nicer,cleaner,spacious of our rooms, we are glad you enjoy our wonderful ocean view and the beautiful sunrises.
We take very seriously the feedback of our guests therefore to increase the quality of our services. At the moment we are improving our menus, introducing new dishes and making innovations to satisfy our guest's palate.

Thank you very much for you recommendation, we look forward to having you back in the near future to make for you a great vacation!

Kind Regards from Cancún to Canada
Hoteles Solaris de México
^S

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

GR Caribe provided a warm and friendly atmosphere from the moment we entered the facility. The service wonderfully warm, hospitable and accommodating; food and drink plentiful. Rooms were immaculate.
Special thanks to Seniorita Adrianna for going above and beyond in her role as Conciere - our life saver.
Looked forward to Veronica, Pamela and Angel at the pool/beach area for their services - always with a smile.
Pao, Max, Joel, etc. for their excellent service!
Thankyou for a wonderful vacation memory!

Room Tip: Ocean View!
  • Stayed: April 2014, travelled as a couple
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1  Thank Maria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded 30 April 2014

We are happy to hear how much you enjoy your stay at GR Solaris. We are glad to know that you enjoyed the warmth wonderfully service, the hospitable accommodations and the food and drinks. We are happy to read that our guest services exceeded your expectations such as Adriana. We value very much your feedback because we are always looking for ways we can improve the guest experience. Be sure that Veronica, Pamela, Angel, Pao, Max, and Joel, are looking forward to extend you an excellent service.
Thank you for the great review; We look forward to having you back in the near future

Kind Regards from Cancùn
Hoteles Solaris de México
^S

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Reviewed 23 April 2014

We just got back from our visit to GR Caribe by Solaris hotel. The food, drinks and service were exceptional. We really liked the idea that we could use the facilities at the sister hotel next door. The shows, lagoon/marina, pools, beach, and spa offered us all the entertainment that we needed to make it a memorable trip. We hope to return again sometime soon.

  • Stayed: April 2014, travelled with family
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Thank Heather B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded 30 April 2014

We are happy to hear how much you enjoyed your stay in our hotel. Thank you for pointing that the food, drinks and service were exceptional. We are glad to read that you have the best entertainment in all the facilities that we offer to our guests, like the shows,lagoon/marina, pools, beach, and spa. We will be waiting from you make you vacations another memorable trip

We hope to see you soon.

Warm regards from Cancún to Wisconsin
Hoteles Solaris de México
^S

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Reviewed 19 April 2014

As always the GR Caribe is a wonderful vacation. The foods, drinks, staff and hotel are always our favorite place to go in Cancun. I need to mention all the staff that are super, so here goes

Alberto
Abe
Filiberto - as always a great manager
Pao - great hostess
Gaby
Arminada
Diego and Angel - great waiters
Estabam
Charly
Jose
George
Jhonathan - Makes eating and drinking fun
Adriana and Rose Arias

Thank you for another wonderful year at the GR Carible

Room Tip: Down behind the grill be the pool, it is close to bar, beach, pool and dining.
  • Stayed: March 2014, travelled as a couple
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1  Thank kn1234562014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded 30 April 2014

Thank you for recommending GR Caribe. Is great to hear that your stay with us was wonderful. We are happy to know you enjoy the food and the drinks, we are glad to know that GR Caribe is your favorite place in Cancún =)
Thank you for pointing out how great our staff is especially Alberto ,Abe ,Filiberto,
Pao,Gaby ,Arminada ,Diego, Angel,Esteban, Charly ,Jose ,George ,Jhonathan ,Adriana, you can be sure that they will always receive you with a big smile and ready to pamper you in your next vacations.


We are looking forward to see you soon.

Warm regards, from Cancún to Wisconsin
Hoteles Solaris de México
^S

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Reviewed 17 April 2014

We bought into Solaris four years ago and have stayed at all of their hotels... all of which provide excellent service, but Caribe has that little bit of extra charm and character and is our favorite. We were there from March 19 -31, 2014, and were joined by friends; we were 8 in totoal and everyone had a great time. The teens love the freedom and moving from pool to pool, etc. The staff is generally excellent... my favourites this year being Cordova and Erick at Bogavente, Gaby at the Lobby Bar, Veronica and Manuel at the pool Bar, Max, Joel, and Jhonathan at Cafe Solaris, and Bernardo (I thinkthat was his name... lovely maya gentleman) at Rosemarinos. We do very much appreciate the members' perks... cheaper rooms, always ocean front, the excursions (Ek-Balam this year; fantastic must see other than the guide knows little about the archaeology etc. we were disappointed in the dinner service at Rosemarinos this year. In the past one of our favorite places to dine, the evening staff was not accomodating to kids drinks, memebers wine, and not particularly friendly. All other restaurants were great (as some other reviews have said, the descriptions sometimes more poetic than the actual food, which is pretty but not always as exciting to the taste as it could be). All things being equal, we were well received, the staff generally great, lovely place, whether or not one is a member... internet should be free for all room occupants, not just one person! The ocean was lovely first week, aggiated the second! The cleaning and maintenance staff always busy cleaning, fixing, etc. There is a ton of people working here ensuring a lovely holiday... we were alll sad that you closed off the lobby to the warm Cancun breeze that we come for! We don't come to Mexico for air conditioning... we come to be warm!

Room Tip: Of all the Cancun "tourist factory" hotels, GR Caribe definately on the smaller side giving its guest a more personal expereince!
  • Stayed: March 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Claire B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SolarisHotels, Social Media Manager at GR Caribe by Solaris, responded to this reviewResponded 30 April 2014

Thank you for choosing our Solaris chain for your vacations! We are happy to read that we are your favorite hotel; GR Caribe will always have that extra charm for all our guests. We are glad to hear how much you enjoyed the facilities and the freedom of both hotels. Thank you for pointing out how great our staff is, specially Cordova and Erick at Bogavante, Gaby at the Lobby Bar, Veronica and Manuel at the pool Bar, Max, Joel, and Jhonathan at Cafe Solaris, and Bernardo at Rosemarinos; we are proud to say we have a team always ready to give their best all the time to make our guests have a wonderful vacation. Is wonderful to hear you enjoy you trip to Ekbalam; we are always looking to give extraordinary experiences specially for our members. Respecting the service at Rosemarinos we apologize that your experience wasn't as pleasing as it supposed to be and not having met your expectations as few years ago, you can be sure that we are taking measures to improve the service of all staff. Thank you for pointing out how great our housekeeping staff is, we will inform that they did a great job, they are always working hard to keep the cleaning and maintenance in all the areas of the Hotel. Respecting the new amenities of our lobby, these improvements were made thanks to the suggestions and comments about our guests to have a more fresh and enjoyable space.
Thank you for taking the time to give us your feedback, and for pointing out one area of opportunity so we can improve our guest's service.

Warm Regards from Cancún to Canada
Hoteles Solaris de México
^S

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