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Punta Allen
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Reviews (26)
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7 - 12 of 26 reviews
Reviewed 18 July 2011

My husband and I stayed for three nights in Punta Allen in the summer of 2010. First off, we LOVED Punta Allen and highly recommned that anyone who wants to relax and enjoy great snorkeling go there.
We booked a hotel on-line because we were afraid of not being able to find a place. Liking the website (always dangerous!) we booked at Posada Serena and were greatly disappointed. We should have known something was amiss when we were asked to pay in advance for our entire stay, which we did. August of last year was incredibly hot in the Tulum area; we heard from many people that it was the hottest summer in memory. We were miserable and unable to sleep because the fans in our cabana turned off at about 1:00am, when all of Punta Allen loses electricty. The cabanas are not really built for hot weather because the slanted roof - great for rain, I´m sure - doesn´t allow for any airflow. Though the mistress, Serena, was kind to us, we were disappointed in the facility, which we have reason to believe was not cleaned after the last clients left.
After two miserable nights at Posada Serena, we went to Casa Ascencion to eat at the restaurant. While there, we saw that the rooms were very clean, the food excellent, and THERE WAS AIR CONDITIONING! Energy there was created by solar panels, which meant that there were fans availble througout the night. Michael, the owner, was surprisingly willing to help us. After we couldn´t finish our pizza one night he put it in the refrigerator for us and we ate our left-overs the next evening! Now that´s service.
I decided to write now - as opposed to right after our stay - because I noticed that someone had posted a very positive review of Michael´s place that others stated was probably written by the owner. Of course, I can´t say whether or not Michael would review his own place, but I can say that our experience mirrored the experience of superior service mentioned in the criticized post. When we go back to Punta Allen we will stay with Michael.
Also, I should make it clear that we did not stay in Casa Ascension because we had prepaid at the other place and were out of cash. So, though I saw the rooms and wished I could sleep in one, I cannot speak to the hotel end of the business. I know from our other contacts with Michael and other staff that it would be a superior experience, however.
Please, anyone out there with doubts or questions, ask away.

  • Stayed: August 2010, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank sarasensei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago via mobile
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Stayed: April 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2018 via mobile
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Stayed: March 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017
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Stayed: July 2017, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile
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Stayed: April 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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