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“Short R & R Break”

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JW Marriott Cancun Resort & Spa
Ranked #12 of 180 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Short R & R Break”
Reviewed 24 November 2013

My wife and I opted to revisit the JW Marriott in Cancun, after a previous visit almost five years ago. We once again chose the Club 91 alternative, and were equally impressed this time. The hotel is spot on in décor and freshness. The culinary features of Club 91 make it easy to never drift away elsewhere, and the fun chats with other guests made each day better than the next. After being first led to a room on the Casa Magna side of our hotel, we asked to see a better room on the opposite side facing the Hard Rock, as the views are way nicer. We were given room number 1409 which had spectacular views of both the ocean as well as the bay, just above the beautiful pools below. Can't get a better room, trust me! Overall, a pleasant experience once again. This place does it right!

Room Tip: Rooms on the Hard Rock Hotel side have much better views.
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Phoenix, Arizona
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 November 2013

This is the second time we have stayed at this hotel. We find the staff to be very courteous and helpful. Most remembered us from our stay last year. Imagine walking into a large resort and being greeted by your name? The dining selections are perfect and room service food is well presented and very tasty!

Also being a Marriott Platinum member for 5 years, having this hotel in Cancun is exactly what we were looking for from an upscale property.

We love this place and will always stay here! Looking forward to my spa visit this morning.

Room Tip: Rooms have a beautiful view of the ocean!
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Ann P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Fe, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 November 2013

Avoid the Marriott in Cancun. I made a mistake and booked a non-refundable reservation for the wrong date, realized the mistake, called them within the hour, and they will not cancel the reservation -- a very expensive penalty for such a small mistake. I will not do business with this "gotcha" hotel chain again.

  • Stayed November 2013, travelled with family
    • Value
    • Service
Helpful?
4 Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Public Relations Manager at JW Marriott Cancun Resort & Spa, responded to this review, 26 November 2013
We are very sorry that you had this incident during your on-line reservation process. However, all non-refundable rates are clearly indicated in the rates’ listing and there are several steps during the reservation process where you can confirm all your information before making a final purchase. Thus, we have to adhere to the on-line reservations’ policies but we hope that our facilities and our first class service during your stay make your impression about our hotel chain change for the better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 November 2013 credit card Amex Cardmember Review

We stayed one night at the beginning of a two week trip and two nights at the end. We had a lovely stay and enjoyed the upgrade and welcome gift as a Platinum member. The rooms and beds were comfy, the view was beautiful and the beach was really nice. We also spent time in the pool and especially enjoyed the fact that they heated it starting in the late afternoon.

The buffet was decent and was great since it was included in the rate. I also liked that they kept breakfast open until 12 or 12:30pm. But I wouldn't have paid $30 per person for it.

Stayed November 2013, travelled as a couple
Helpful?
1 Thank StephaniaMF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 November 2013

We are Marriott Platinum and expect a lot from upscale Marriott properties -- we were very pleased with the JW Cancun. All staff members were very pleasant and courteous. A room maintenance issue was solved within 10 min of my call. Housekeeping essentially comes twice a day. The evening turndown service is more like a normal daily service. It is especially nice to come back to a "fresh" room after dinner. The Club91 staff is OUTSTANDING. Virdiana, Martha, Roxana, Adriana and all other Club 91 personnel display just the right mix of courtesy, service, personality, and humor. We were always pleasantly greeted by name on each Club91 visit. The Spa was great for relaxation and exercise. Upper level spa access is included in Club91. The outdoor services staff were also very helpful. The transportation inbound from Prestiege was the only irritant in our stay. We read several reviews about noise from the adjacent Hard Rock but never had a problem. Strongly recommend this hotel.

Room Tip: 14th Floor -- Low odd number
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  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank Ted S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Evanston, Illinois
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 November 2013

We recently chose JW Cancun for our spring break destination. Lovely hotel; adjoined with Marriott's Casa Manga for many dinner options on property. Lovely pool and private beach. Room was well appointed and spacious enough for 4 with a perfect balcony view over the pool. Kids menus, easy access to transportation, and friendly service. We would definitely return to this spot for a Cancun visit.

  • Stayed March 2013, travelled with family
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Helpful?
3 Thank Catherine2779
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 November 2013

Having been to Cancun 5-6 times now, wanted a hotel on the main strip as I like that side of the beach better. We really liked the JW Marriott. Very good service and wonderful people/personnel. We were a little bummed that they did not have an all inclusive option but the food and drinks we ordered were wonderful. We went in Nov. 2013 and felt like we had the resort somewhat to ourselves as it wasn't over packed at all. Wonderful beach w/plenty of huts for shade. We also liked that it was pretty tranquil...vs. all the music/pool games you find at other resorts. Really good health club in the spa. Great gift shop that includes a section to get a sandwich, ice-cream, etc... Would definitely go back to this property if ok w/non-inclusive.

  • Stayed November 2013, travelled with friends
    • Value
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    • Rooms
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Helpful?
1 Thank Michshelby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about JW Marriott Cancun Resort & Spa

Property: JW Marriott Cancun Resort & Spa
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 Spa Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

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