We absolutely loved our Christmas-week family stay here at the JW. At first we booked an extra-spacious oceanfront corner-suite with 2 balconies, but cancelled later and decided to indulge-in for Club 91 suite on the 14th-floor with premium oceanview instead. Boy, did we make the right choice !! From sunrise to sunset, the view from our balcony was mezmerizingly beautiful. We surely lucked-out big time to get the club-level room for the holidays before it was too late.
Almost a decade ago, we had planned on coming to JW Cancun for our 10th marriage anniversary, but ended up going to Marriott's MorningStar & Frenchmen's Reef at St.Thomas instead.Then two years later, planned again but were unexpectedly successful in getting Marriott's Aruba Ocean Club exchange for the Christmas-week and could'nt resist taking up on that offer. Our visit here to JW Cancun was since, long overdue and we were so glad to experience one of our best & most memorable Christmas weeks one could ever ask for.
The hotel had very impressive & grand displays of christmas decorations throughout in their massive-lobby areas and hallways. From the time we were picked-up at the airport by the resort's complimentary Black SUV (marked with "Club 91" logo), operated by private "Prestige" company, and until a week later dropped off by the same shuttle, our entire christmas-week was a smooth-sailing without a glitch in our stay here at the JW.
Club 91 on the top-floor felt more of a "boutique-style" concierge-lounge. For a $100/night upgrade, it offered guests exclusive & personalized services with luxurious amenities. Upon arrival, you can opt for checking-in directly at Club 91's conciege-desk. Without a fuss, the bell-boy happily escorted us with our luggage to the 14th floor club-level desk. Even before our check-in was complete, a staff-member hurriedly led us in, to the tables in the lounge as it was close to 9 pm and they were about to wrap-up the dinner. We were so hungry as it got late exiting the airport, we grabbed whatever we could in our plates but on this night they waited an extra 20 min. for us & made sure we had enough food. We practically licked our plates clean as those small plate servings, with a variety of dishes though, were really yummy. Boy, we couldn't be more thankful to the Club's staff being gracious, courteous & so thoughtful to their guests, they did everything to make sure that they took care of us the minute we opened their club's entry-door.
Their concierge desk had confirmed our reservations days prior to our arrival for our christmas-day dinner at their famous signature Italian/mediterrenean restaurant "Gustino" (which by the way, exquisitely delivered a memorable family christmas-dinner night). Their spa-treatment was equally terrific. And for sight-seeing, Club-concierge helped with our one-day family-tour to Chichen Itza, and the day after to Isla Mujeres, an island adventure with activities for the entire family, snorkeling, swimming with dolphins & taking a tour of the island with the help of english-speaking locals.
Again, we can't forget that the best part of being the guests of Club 91 was, the lounge offered 5-meals a day throughout our stay. All meals were delicious and prepared gourmet-style, featuring signature-dish of the day (esp. at dinner-time), brought from one of their 3 famed restaurants. With special emphasis on presentation, that may at first appear like food-sampling type portions, but wait till you see their healthy choices, great variety, and gourmet-quality of dishes, that were so palate-satisfying, you'll find yourselves running for seconds. Day after day, as the holiday crowd increased, we didn't see them running out of food at all, neither did we ever had to wait for a table. It was amazing how efficiently they were running the club-lounge all day.
My teenage son is a picky-eater and at meal-times he eats very little due to some food-intolerances. But here at Club 91, their excellent staff accommodated well to his dietary needs. We are so grateful for having the pleasure to have enjoyed great holiday family-meals together at the lounge.
Thank you Ladies of Club 91 !! for keeping up with the superior & top-notch hospitality.
Overall, JW has more to offer guests, a getaway to the quieter-side, more relaxing-side, on an upscale beach-side resorts of the town. Hotel staff made great efforts to be helpful without being intrusive, and would go "the extra mile", greeting/addressing guests by name, even the kids.
On a huge balcony with the gorgeous views of the aqua-blue Carribean sea on the east, the sky-line view of the hotel-zone on the south, and the golf-course and lagoon-view on the west, we opened our christmas-presents in the morning, right here on the balcony under the warm & pleasant sun. Our room faced CasaMagna hotel-side. Twice daily housekeeping was a plus.The evening turn-down service left a few Chichen-Itza-shaped white & milk chocolates, with switching-on of soft jazz-like music & temperature adjustment.
A large spacious bathroom was clean with a separate shower, a big tub & a separate room for the toilet. Robes,"Club 91 logo" slippers, bath scale & Umbrella were placed in a large armoire-like closet with plenty of drawers & a safe big enough to hold a lap-top, cameras, valuables etc.
Every evening there's music & entertainment in the lobby bar with a singer & pianist.
Fitness center was spacious, clean & had plenty of modern equipment.
Well laid-out pools were all over the resort property with several bridges going over the short lazy-river. And casading-levels included the infinity pool, that seemed everybody's favorite. My son loved doing hand-stands in the pool trying to see if his toes touched all the bridges. Their thickly-cushioned lounge-chairs were very comfortable, palapas arranged in lines surrounding the pools & also on the white sandy beach steps down from the property looked beautiful. It was a treat for our eyes !! overlooking the bright aqua blue sea. We don't have such intricately & beautifully made palapas in US.
We noticed there was a unique "Diving Reef Pool" right next to the quieter adult pool on the south-west side of the property. This 18-foot deep pool offered scuba-diving lessons with a PADI certification to guests 10 yrs. & older. I don't remember the cost of the lesson, but I'm certain it was pricey. My son felt the water-temperature in the diving-pool was really cold, so he opted out. Instead we all went parasailing on christmas-afternoon with "AquaWorld" right outside JW on the beach. When suddenly it was our turn to leave on the jet-ski, Santa appeared briefly on the beach for a charity's cause, and was escorted for a quick lift-off. People on the beach were all smiles, nobody complained waiting a little longer. With a light ocean breeze and some hidden sun, it was a pretty fun-ride over the skies of Cancun for the three of us going up altogether as a family.
Check-out was the same as check-in, which was fast & friendly at the club's desk.
The best in it's class, and pushing to set the bar higher, offering the most refined level of service, we're now sold for a return stay at JW Cancun.
- Official Description (provided by the hotel):
- Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more less
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- Also Known As:
- Jw Marriott Cancun Hotel Cancun
- Jw Marriott Cancun Resort
- Cancun Marriott