We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“FANTASTIC STAY!!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
JW Marriott Cancun Resort & Spa
Ranked #12 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Vernon Hills, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“FANTASTIC STAY!!”
Reviewed 14 August 2014

I cannot say enough about the incredible time we had last week at the Marriott Cancun Resort.
Our stay began with a fantastic celebration for my wife's birthday, which Dominic Esposito put together from my email request. Dominic's staff, especially Edgar and Jorge of the Mikado, and the Pastry Chef Fermin, went way beyond our expectations with providing a memorable evening.

The Resort is an incredible place to stay, with wonderful accommodations surrounding a spectacular pool, along with an amazing ocean view.

We are not sure when we will go back to Cancun, but when we do, we know where we will stay.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank CPAJeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 27 August 2014
Dear CPAJeff:

First of all thanks for choosing JW Marriott Cancun for your vacations and Mikado Restaurant to celebrate your wife´s Birthday with your family. Thanks for noticing Dominic, Edgar, Jorge and Fermin, I will personally let them know about the wonderful comments you have made on this review. Thanks for taking the time in share your great experience with us and I hope we can welcome you and your family next year again.
Best Regards
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

4,132 reviews from our community

Traveller rating
    2,857
    841
    258
    98
    78
See reviews for
1,378
1,430
85
292
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (968)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Illinois
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 13 August 2014

We have been to Cancun many times and still love the Ritz. This time we traveled with our teens and wanted a more causal family style place. Most of the rooms seemed to have ocean views. They do have rooms directly facing the ocean for a price. We were on the 10th floor and had a great view. We had adjoining doors to our teens room. The rooms we cleaned, had a stocked fridge, and complementary bottles of water upon checkin.

Typical "chair game" at this hotel. You have to get to the pool early to get a seat, especially on the weekends. We rented a cabana for the day and this was excellent option. You get bottles of water, a fresh fruit plate, a queen size shaded cabana/ bed and lounge chairs in the sun. The service is was outstanding. We arrived later in the day and negotiated the price of the cabana down twenty dollars.

The service on the beach was marginal. Took a while to get drinks and some of the lounge chairs were broken. No attendant to help with chairs or towels so your on your own. The beach was beautiful. We noticed the crew cleaning the seaweed up on a daily basis. As we walked the beach several times we commented about how clean the JW beach was compared to others.
If you are looking for action, the Hard Rock Hotel next door has it. While on the beach you could hear their bands, contests, and partying. If you want peaceful and tranquil at the beach go the other direction. We enjoyed the bands at the Hard Rock for free! If you want stuff to do on the beach, there is a cabana at the pool that sell para-sailing, jet skis, and scuba lessons right from the beach front. Book these early as the para-sailing fills up quickly. NOTE- all service on the beach and pool areas shuts down at 6:00pm.

We wanted our family to go wireless and opted not to get the in room wifi package. However, it took all of 10 minutes for our teens to find the free wifi in the hotel lobby. It was actually nice to have, just to check up and not get consumed online.

We enjoyed our four nights at the JW and would definitely go back.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank julesrules1082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 15 August 2014
Dear Julesrules1082:
Thanks so much for gave us the opportunity to host you this time! I´m so glad that we exceed your expectations! It is nice to know that you and your family enjoy the rooms, and our brand new cabana, I’m very sorry to hear that you experienced different service levels Our Beachwalk Manager will take action immediately and continue training our staff. Thanks for your comments regarding the beach, I´m so proud that we own one of the best beaches in Cancun. I appreciate your Wi-Fi recommendations and I’ll be waiting for you in your next trip to the Mexican Paradise.
Warmest Regards
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 13 August 2014

We just got back from a 6 day family trio with two boys, 11&14. There were plenty of things to do. The hotel arranged for us to parasail & snorkel. The food was amazing and the hotel was impressive. Everything was modern and clean. The best part was you can rent a cabana for the entire day for $75. It came with a covered daybed, lounge chairs, fruit and water. The beach is on one side of you and the pool is on the other side. The hotel pool was one of the best.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Jenwall2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 15 August 2014
Dear Jenwall2012:
I´m so placed that you and your family had a great time in the JW Marriott Cancun! Do you go on a parasail? Wow! I can’t imagine the amazing views from there! Thanks so much for your warm comments and for your time in share your experience with us, as you mentioned we had a brand new cabañas, is nice to see you enjoyed your days in there, and yes, definitely the pools are always the best part! Hope we can host you again
Sincerely
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 August 2014

This hotel is top notch. It's a must see if you are in Cancun. We spend 2 weeks every year here and it never disappoints. The staff, facilities and environment are excellent. It's a 5 star hotel without a doubt.

  • Stayed December 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank 60089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 15 August 2014
Dear 60089:
Thanks so much for your trust and loyalty in these years! And for choose JW Marriott Cancun for 2 weeks every year!!!! It’s amazing!!! I really appreciate your warmest comments; we will be waiting for you on 2015
Best Regards
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 August 2014 via mobile

We had 6 rooms there August 4-8. It was our second stay at this property. First it's Mexico, so expect things to move at a slow to glacial pace. The best example of this is the front desk. Are you closing on a house or checking in with a reservation? Check in is 4pm at 3:45pm no rooms ready. No problem but to wait 20 minutes in line to hear that is poor management. Other than the front desk, hotel was excellent.

Our rooms were nicely appointed. Clean. Good beds. Great large bathrooms. Most rooms have views of the beach.
We enjoyed the breakfast buffet. It has something for everyone. We also were pleased the hibachi restaurant at the case magana. The kids loved the show. Coffee was weak throughout the property. The bar is typical of the Ritz or JW in Latin America beach locales. Great drinks and service but boring. If you want drunks and loud music the Hard Rock is 100 yards away.
Pool has many seating options. The chairs seem to have new heavier cushions. We opted for a covered palapa that had great access to the pool and beach. Well worth the charge. The kids enjoyed having a hanging out point. The team at the pool, Abner, Miguel, Manuel, among others, were very attentive even with the high occupancy.
If you have kids, preschool to elementary ages, I would recommend this property over the Ritz Carlton. Again we have stayed at both. JW is less pretentious and you feel your kids can be kids here. Lots of families.
For those who complain about the price you picked a "luxury hotel" generally, on this planet, that means not cheap. You pay for the company you are keeping, the cleanliness and service. For those complaining that it is not luxurious enough, it's CANCUN, not NYC, Paris, DC or London. You should also learn how AAA gives out the awards.
Got a family, like to stay in better hotel with good service and great beach and pool, give it a try.

Stayed August 2014
Helpful?
1 Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 15 August 2014
Dear Andrew R:
It’s great to receive and discuss your warm comments, I’m sorry to hear that you had a different service experience at front desk, we always try to provide each guest with fast and excellent service and unfortunately we were not able to achieve this with you, Our Front Desk Director will personally take actions and continue training our staff. I´m glad to know you loved the buffet; I just receive another review talking about the breakfast thanks so much for your support! I will let Abner, Miguel and Manuel know about the wonderful comments you have made on this review. Hope we can host you and your family again.
Sincerely
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
greenville, sc
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 August 2014

Just returned from a week at the JW Marriott in Cancun. This is a 5 star property. The service, the rooms, the common areas, the pools, and the restaurants are all first class. My interaction with the front desk, the bellmen, the concierge, restaurant staff, and pool team was fantastic. You should stay here if you are looking for a Non-All inclusive property with a nice wide beach area, great service and a large (actually several) pools that have great views. Most all of the rooms have nice balconies with great ocean views. The Marriott Casa Magna is next door and offers suite style rooms that are larger, but it was definitely not as nice of a property. Food is good (breakfast buffet - super) but very expensive. The restaurants nearby are expensive. If you go, beware the Thrifty Car Rental that is located there and at the attached Marriott Casa Magna. They are very dishonest and deceptive. I made a reservation for a car rental online with Thrifty.com and they would not honor the rate I brought with me. I was well educated on the car rental process and wanted to purchase insurance at the counter. Their rate was twice what I was quoted. I do not blame the hotel for this bad experience as they are simply the landlord but wanted others to be aware. I rented with Avis at the La Isla Mall and it was great and honest experience. This threw off our plans to visit areas down South and we lost half a day as a result of Thrifty.

Room Tip: Book using Expedia.com and pay the slightly extra fare for the package with free breakfast.
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Romantictraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 15 August 2014
Dear Romantictraveler:
Great to know that you enjoyed your stay with us and that our facilities and service was what you expected, Thanks for noticing our staff, they work very hard to create unique experiences to our guest and make them feel at home. I´m proud of the location of the JW Marriott Cancun, because we own one of the best beaches in Cancun! , I´m very sorry to read that your experience with the car rental company was not what you expected; we will take action immediately with the car agency head office. Thanks for share your experience with us and I will be more than happy to host you again.
Best regards
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Overall a very nice property on the main strip in the Hotel Zone in Cancun. Luckily it is just outside of the discotheque-hell, but nearby if that strikes your fancy. The pool is nice, and the breakfast buffet at Sedona Grill was really yummy (definitely have the chiliquiles). Not the biggest fan of Cancun as an overall destination, as it does not feel as secluded (and to me relaxing) as other places in the Caribbean, Hawaii, or even Mexico. That said, the water was so blue and warm and the sand was really nice too, so it is still a nice beach.

Don't plan on trying to have Mexican food for dinner in any of the 7 onsite restaurants. You might think that is a logical assumption that they would have Mexican food in Mexico, but they don't. :) Meeting space is nice and spacious if you are there for work. The pool seems very large and family-friendly and they make good margaritas. Service was overall really good.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Megan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 14 August 2014
Dear Megan S:
You are right, we are fortunate to have an excellent location to reach any area of Cancun quickly, I´m so happy to know that you enjoyed our turquoise water with white sand and stunning’s views! Regarding the Food, we have a lot of Mexican food options at Sedona Grill, but I’m glad to announce you that we are planning to have a “ Buffet Mexicano” so definitely you will have to come back and try it! Hope we can Welcome you again
Best Regards
Manuel Magaña / Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.6 mi away
The Westin Lagunamar Ocean Resort Villas & Spa
3.7 mi away
Grand Fiesta Americana Coral Beach Cancun
0.1 mi away
CasaMagna Marriott Cancun Resort
Show Prices
Show Prices
Show Prices
2.9 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 181 in Cancun
5.0 of 5 bubbles 5,711 reviews
0.4 mi away
The Ritz-Carlton, Cancun
3.8 mi away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#7 of 181 in Cancun
4.5 of 5 bubbles 3,625 reviews
Show Prices
Show Prices
Show Prices

Been to JW Marriott Cancun Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Cancun Resort & Spa

Property: JW Marriott Cancun Resort & Spa
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Odigeo, Marriott, Traveltool, S.L.U., getaroom.com, HotelQuickly and Hotel.de so you can book your JW Marriott Cancun Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing