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“A little piece of heaven”

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JW Marriott Cancun Resort & Spa
Ranked #12 of 182 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Long Beach, California
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A little piece of heaven”
5 of 5 bubbles Reviewed 3 September 2014

Our experience did not start off well. As a Marriott Platinum member you expect the best. When we checked in we were placed on the wrong side of the hotel. Yes it was an ocean view but with a wall of rooms next to it all the way to the ocean. No muy bueno! But Eduard came to our rescue and the next night we were moved to a great room on the 11th floor overlooking the main pool, the gorgeous ocean and one of the best beaches in the world. Can't wait to return.

Room Tip: Get a room on the north side for the best view and the higher the better
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  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
3 Thank james t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Guest Relations Manager at JW Marriott Cancun Resort & Spa, responded to this review, 22 September 2014
Hi James, we are really glad you trust Marriott to make your vacations a unique experience! Even that we didn’t started with the right feet, we are glad to know that at the end everything reached your expectations. I will let Eduardo know the difference that he made!

Thank you for being part of the Marriott family and we are looking forward to see you again!
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4,074 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (960)
Date | Rating
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English first
Palm Desert, California
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 3 September 2014

Met a friend from the East Coast at the JW Marriott in Cancun and had a great experience. Overall the stay was excellent (although one minor incident with slow service at the pool bar) overall everything else was great.
Take advantage of the spa and book with Conception. She's wonderful and sweet. the concierge was helpful too.
The food was good and location centrally located. All rooms have a view. If you want a quiet pool area, head to the far right of the resort to the adult only pool. Quiet and enjoyable for R&R
while in Cancun, book a day in Isla Mujures and swim with the whale sharks. awesome!

Room Tip: We were on the 8th floor and it was gorgeous but don't recall room number. The hotel is designed...
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  • Stayed July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear Beth D:
I´m so happy to read your experience at JW Marriott Cancun, I´m glad that your enjoy your stay with us… is nice to see you had the time to relax and swim with whales!!! Wow!!!! , Thanks for noticing Concepcion, I will let her know about the great comments you have made of her in this review. Thanks again and I will be more than happy to welcome you again to the Mexican Paradise.
Warmest Regards
Manuel Magaña / Hotel Manager
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Cincinnati, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 September 2014

My sisters stayed here in May for a week. We took advantage of the Concierge Level and were very pleased. Wonderful service, pools and service. We found the pool, and hotel very clean and pleasant. We would definitely stay here again.

  • Stayed May 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank lrice1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear Irice1002:
We will definitely be waiting for you ! thank you so much for taking the time in share your experience with us, I’m so glad you took advantage of the luxurious Club 91 , Is nice to see you enjoy the facilities and service and everything was as you expected. We look forward to welcome you again.
Best Reagrds
Manuel Magaña / Hotel Manager
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Philadelphia, PA
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 2 September 2014

The JW Marriott in Cancun is a beautiful property, and a short ride from the airport, as it's at the beginning of the Hotel Zone. The staff was friendly and helpful, and the grounds and pools are well maintained and a welcome sight for East Coasters in February! The pool area and beach can get loud, as the Hard Rock is right next door, but it didn't bother us. The spa was nice, and the food was good, but not fantastic. We were able to walk to the Blue Gecko for some good tacos and took the bus up to Hacienda el Mortero. The only real negative, was that we had Marriott gift cards, and the hotel's internet was down, and they were unable to process the certificates. We were promised that as soon as the internet was up they would be processed (it was a couple of days and by that point we were checking out), and of course we followed up when we got home, and they had applied the certificates. Also, the package we booked included free wifi, a $50 a day resort credit, and spa credit. We noticed upon check-out that all of the charges were on our bill, so we had to make sure that the right things were removed to reflect the package we had purchased. Although this was inconvenient, the staff was courteous. All in all it was a great trip!

  • Stayed February 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank celtic33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear celtic33:
Thanks so much for share your experience with us, I´s so glad to read that you enjoy your vacation with us at JW Marriott Cancun, Thanks for noticing the staff, they work hard and appreciate the recognition, regarding the issue with your certificates and bill account I apologize for the inconvenient , it will never happen again, I´m glad that our staff can help you to clear your bill. More than happy to welcome you again.
Best regards
Manuel Magaña / Hotel Manager
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San Diego, California
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 1 September 2014

I stayed at the JW at the end of August as a 'getaway' trip. Overall, I had a pleasant stay. JW is located on the strip of the Hotel Zone. A 20 min walk to the 'Luxury Mall' a 25 min walk to a large outdoor mall and a 1.5-2 hrs walk to the crafts mall. The resort itself has a lot of outdoor space. Plenty of pools, beach area and gardens. Though the hotel has 3 restaurants onsite, Casa Magna, another Marriott property, tends to be a more lively place to spend the evenings for dinner and a few drinks. JW is mainly for a crowd that wants peace and quiet. I did not wish to spend 30USD for the spa but from what I saw, it seemed to be a nice place to be. Everything here is expensive. The rate for the computers downstairs were 5USD for 5 min (with .4 for every minute after). I would recommend getting breakfast included in your rate. The buffet is very good and has a wide selection to choose from. Nearly every room (floor 3 and up) has at least a partial ocean view so I would not pay for an upgrade if you are worried about a view. Staff was very accommodating with requests and the cleaning staff was amazing. I would stay here again. Note that taxi is about 32USD from the airport to the hotel. Shared van service is 16 USD per person. Taxi from the hotel to anywhere on the strip is minimum 5 USD. To get from JW to the crafts mall will run you 12-15 USD.

Room Tip: Include breakfast in your rate. Most rooms have an ocean view
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Travelbuglove83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear Travelbuglove83:
I´m so glad to know that you enjoy your stay with us, yes the hotel is very well located and with quick access to all areas and major attractions of Cancun, The bus stop is just a few steps away the main lobby, there are buses every 5 minutes back and forth to Cancun downtown for only $9.50 Pesos ( Less than 1 USD) . Thanks you so much for share your experience with us , and it will be a pleasure to welcome you again in further trips to Cancun.
Warmest Regards
Manuel Magaña / Hotel Manager
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Lagos State, Nigeria
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 September 2014

Spent 6days in the hotel and it was time well spent...From the warm courteous reception at the checkin desk to the the diverse meal at the restaurants. Stayed on the 6th floor overlooking the beach and the pool, so i woke up watching the sun rise over the beautiful blue ocean. The variety of pools gave options to any guest.

Room Tip: Any floor with a view of the pool and the beach.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Olumyde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear Olumyde:
To wake up with that stunning views is priceless!!! I´m so happy that you got the chance to enjoy our amazing views of the white sands and turquoise waters. Thank you so much for share your experience with us . More than happy to host you again.
Best Regards
Manuel Magaña / Hotel Manager
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Manchester, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 31 August 2014

Stayed in the JW Marriott in May and June of this year. Beautiful grounds, pools and beach. Everything you could want in a hotel. Our room was always clean, well maintained and the staff couldn't do enough to help. The only reason that this review isn't five stars is more to do with value for money than anything that the hotel did wrong, as they couldn't have been more helpful or the hotel any better.

Room Tip: All rooms come with balconies, and all have a view of the sea - but not all get the sun during the d...
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  • Stayed June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Meganfever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Hotel Manager at JW Marriott Cancun Resort & Spa, responded to this review, 12 September 2014
Dear Meganfever:
I´m so glad that you enjoy your stay with us, thank you so much for your warmest comments and for noticing the staff, they work really hard and strives every day to create unique experiences to each guest! Is nice to see we were able to achieve this with you! Hope we can welcome you again.
Sincerely
Manuel Magaña / Hotel Manager
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Additional Information about JW Marriott Cancun Resort & Spa

Property: JW Marriott Cancun Resort & Spa
Address: Blvd Kukulkan, Km 14.5 | Lote 40-A, Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Cancun
#11 Top resorts Hotel in Cancun
#12 Spa Hotel in Cancun
#12 Luxury Hotel in Cancun
#12 On the Beach Hotel in Cancun
#19 Family Hotel in Cancun
#26 Romantic Hotel in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — JW Marriott Cancun Resort & Spa 4.5*
Number of rooms: 448
Official Description (provided by the hotel):
Welcome to the JW Marriott Cancun Resort & Spa, an oceanfront haven of unparalleled sophistication, impeccable service and warm Mexican hospitality designed for today’s most discerning travelers. Sumptuous comfort, chic residential styling and glorious waterfront views distinguish every room. Abundant taste marks every dining experience, from casual to elegant, and indulgent charm distinguishes each and every day. Relax on a spectacular beach kissed by the sun and caressed by the sparkling waters of the Caribbean. Stroll through traditional markets ablaze with color or listen to the lullaby of the ocean surf from your private balcony overlooking the sea. With its powdery sand beaches and ancient Mayan mysteries, Cancun will dazzle your senses ... more   less 
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Also Known As:
Jw Marriott Cancun Hotel Cancun
Jw Marriott Cancun Resort
Cancun Marriott

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