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Marriott Cancun Resort
Ranked #14 of 177 Hotels in Cancun
GreenLeadersPlatinum level
Reviewed 11 November 2013 via mobile

Marriott CasaMagna Cancun was simply wonderful! The lobby is gorgeous, as well as our room...Loved the late night hot tub! ...The highlight was when the lifeguards dug out the hatched baby turtles, right at the bottom of the steps from the pool. They answered all of our questions and let us hold them! Housekeeping did a wonderful job keeping us stocked with what we needed! Bus stop located right at the end of the driveway made taking to bus into downtown Cancun easy! A wonderful trip!

Stayed: November 2013, travelled as a couple
Thank kep618
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 8 November 2013

The people in this hotel is amazing, always they will give you a useful indications about what to do and How enjoy your day.
Near to Isla mujeres embarcadero, convenient to visit Cancun downtown.
Excellent food and dont miss the jacuzzi in front the sea and swimming pool

Room Tip: Sea view is the best
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  • Stayed: October 2013, travelled as a couple
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Thank Carmenv71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2013

The hotel was very clean and the service was great!
I would recommend massages by Andres. He is really good and really made me relax. At first I got 15 mins of free massage. I was not planning to go after that 4 times in a week. I spent $500 in massages it was that good . I got 25% discounts everytime, with tip I ended up paying $500 but I thought was worth it! I would go back there for that, it was that good . I got the deep tissue massage. Andres was really nice and friendly . He has 13 years experience he told me and you could tell. Usually I don't give reviews but this time I liked it so much that I had to give one. Besides that , the food was delicious, really good customer service and even though we just came back a day ago( we went there at the end of October when is not a lot of people and was raining pretty much everyday we had a great time, the afternoons we had 81 degrees and even though the waives were crazy the water was at perfect temperature . The kids enjoyed it and we're planing to go back there next year if not sooner. I totally recommend it! It's much better than all inclusive places. U can tell it's at a different level!

  • Stayed: October 2013
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Thank Rusuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Very good hotel. The pool was good and it had a nice beach. Stayed for two weeks and enjoyed it very much :) HOWEVER don't trust the staff when they tell you laundry is cheap....they cost us $400 in washing clothes.

  • Stayed: June 2013, travelled with family
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Thank Maria Camila E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 November 2013

We got an excellent deal on CasaMagna through their discounted rates for Marriott Rewards members, so good that it pushed us to stay here over one of the all-inclusive resorts elsewhere in Cancun. Overall, the hotel is very good, though not quite great. The value for what we got though was fantastic. I'd definitely recommend booking directly through Marriott directly and signing up for their rewards program if you're going to stay here -- our rate included free internet, free breakfast, and a 25% discount on all food and drink at the property.

At first glance, it's a very grand hotel, with an extremely grand lobby. The style and architecture feel very old world Mexican and romantic, and we really felt like we were in Mexico, as opposed to some of the other resorts that are stylish, but lacking in anything that feels remotely local. In terms of common spaces, CasaMagna gets a 10 for style points. High, dramatic ceilings with arches, open air hallways and gardens... it's truly beautiful.

Check in was relatively fast. We arrived at 1pm and had no issues checking in early. Our rate came with a resort view, and we asked about ocean view. The woman at the front desk said that because we were Rewards members, she could offer us the upgrade for free to ocean view, though it would be two queens instead of the requested king bed. We were fine, and just happy to have the ocean view, though if the upgrade to the better view was free as a Rewards member, it would have been slightly better customer service to offer it proactively, rather than to have us ask (because I doubt there are people who come to Cancun who *don't* want ocean view). Check in and all our other interactions with the front desk were professional and efficient, though not necessarily warm and friendly.

When we first got to our room, they were doing construction right above us. Drilling for at least an hour, which after a long day of travel is not what you want when you check into a hotel. We called down to the front desk, and they assured us it would be done "soon," that they'd had other complaints about it. But it lasted at least an hour, after which we left the room because we were going crazy. I realize that hotels have to do maintenance and that the off season is when you do it, but it was just a very unwelcome way to start the trip, and set a bit of a sour tone for the hotel. While it didn't ruin our trip by any means, it was still an initial annoyance, and one the front desk did not seem overly apologetic for.

Our room was very nice, though slightly worn. I think this is what makes this a four star, and not a five star hotel. Though the furnishings are nice, the room felt slightly dated. The sheets weren't fitted sheets, just flat sheets tucked into the bed, and on both beds they were ripped. We were happy to have a balcony, but the plastic chairs on it also seemed old and worn (at the Marriott Waiohai Beach Club in Kauai, they have chaise loungers on the balconies, which is lovely). With some upgrades to linens and room decor, it could make it a great hotel, but with ripped sheets on the bed, it doesn't quite make it into that category.

The room itself was very clean, and housekeeping does a nice job. The bathroom is large, and has a separate toilet. The shower was phenomenal. Not fancy, but excellent water pressure and spray circumference. One of the best hotel showers I've had in awhile. There is a minibar, but a very expensive minibar. We did not touch it. The room also had a safe, iron/board, and two very nice robes.

The room's floors are entirely marble, which will sweat if you turn off the A/C to open the window. They have a sticker on the window asking you not to open the window, but with the ocean breezes (and the fact that in late October, it just wasn't that warm to have frigid A/C blasting), we wanted fresh air. So we opened it, but the marble indeed sweated and got really wet and slippery. As soon as turn the A/C back on, it dries up, but be careful with how slippery it can get.

At night time, we turned off the A/C and slept with the windows open, which was a bit of a gamble as they didn't have screens. But there didn't seem to be any bugs (maybe because it was late October), and the sound of the ocean all night was wonderful. Also, because we were there in the off-season, it was very, very quiet and peaceful. Marriott beds, as always, are ridiculously comfortable, so we got great nights' sleep. I don't know what it would be like though to sleep with the windows open during high season with crowds though, if it would be as peaceful.

The pools and beach are fantastic. We were lucky to go during the end of hurricane season, so the hotel was not at all crowded. Tons of open seats at the pool and beach. The pool is large and clean, the hot tub is huge (maybe can fit 50-60 people?), and the beach area pristine. The hotel has loungers on the sand, and the beach bar waiters/waitresses will serve you on the loungers. The water was extremely rough our entire time there, with red flags up every day, but that's Cancun. The hotel did a great job of keeping the beach clean.

The pool and hot tub are both open till 11pm, which is great for nighttime swim. However, the towels stocked poolside seem to dwindle as the evening gets later (not restocked), so if you go down at 9pm, you might be out of luck in terms of a towel.

As a bonus, the hotel leaves the floodlights on the beach at night, so you can safely go down to the beach in the evening without being in pitch dark.

The hotel food was surprisingly very excellent. Our first day there, we were skeptical to order food from La Isla, the poolside snack bar, expecting greasy, overpriced food and weak drinks. There's definitely a high price tag, but both food and drink are surprisingly excellent. We had the seafood quesadilla and the fried calamari, and both were fresh and delicious. The cocktails were strong and really delicious as well (I highly recommend the cucumber tequila cocktail they have -- super refreshing!). None of it was cheap -- the two appetizers and two drinks ran us about $40 after our 25% food/drink discount -- but it was quality, and so we didn't mind paying, since it was so good.

The quality of the service poolside was excellent. Victoriano took care of us both days we were down there, and he was fantastic. Friendly, helpful, and quick. We didn't have any other servers, but they all seemed equally on point. The beachside service seemed just as good. One day we sat down on loungers, and within minutes, one of the waitresses came by to see if she could get us anything.

Excellent service was a theme with the waitstaff at the other restaurants as well. We ate two dinners at Sasi Thai, and all three breakfasts at La Capilla, and every server/host we encountered was top notch.

Sasi Thai was surprisingly good food. It's located at the front of the hotel, sitting open air with thatched roofs, so a lovely (albeit strong) breeze surrounds you as you eat. I would never have thought of eating Thai in Mexico, but we did and it was great. Very stylish, very hip. Tables spread far apart so you have privacy. The seafood was all extremely fresh and well prepared. The drinks were excellent and strong. Two entrees and two drinks ran us (after discount) about $45, plus tip. Not overwhelmingly expensive, but not cheap takeout Thai. But again, like poolside, the quality was phenomenal, so we didn't mind paying.

The breakfast buffet at La Capilla is amazing. A huge variety of local foods, Japanese foods, and American standards. They had fresh fruits and different Mexican juices and waters each morning (try the horchata), and a omelet station, as well as a huge assortment of Mexican pastries. The restaurant overlooks the pool and you can see the ocean, so it's a great view to start the morning. It's insanely pricey though: $25 a person for breakfast. We were glad it was included with our room rate, otherwise I can't imagine dropping $50 a day for breakfast for two. So if you can get breakfast included, do it. Looking forward to breakfast each morning was one of our favorite parts of the trip.

Overall, the service in the hotel is good. The staff that works on tips (waitstaff, etc) seems to be a lot more friendly and outgoing than those than don't, though those that don't are never unprofessional, just not effusively warm. If you don't speak Spanish, most spoke at least decent English, and there seemed to be at least one Japanese speaker as well.

We had a very good time at CasaMagna, though ended up spending just as much money as an all-inclusive when all was said and done. The food, while very, very good, is not cheap, and local options in the immediate vicinity outside the hotel were neither plentiful or cheaper (if you don't count McDonald's across the street). The hotel is connected to the JW Marriott, which offers a few more restaurants, though those are extremely expensive as well.

Summing it up, CasaMagna is a very good hotel, and can be an excellent value if you get a good rate. If we came back to Cancun, I don't know if we'd stay again, just because the all-inclusive resorts end up evening out with what you pay at CasaMagna for food/drink. But overall, it was a nice experience once we got past the initial construction, and a relaxing time indeed.

Room Tip: Try to get ocean view and a higher floor -- it's worth it to see the Caribbean from the bed!
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  • Stayed: October 2013, travelled as a couple
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2  Thank edythevieve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

We came to Cancun for a wedding in their low season of October. October is the end of the hurricane season for this area, so you are taking a chance with the weather. Locals have told us flooding is typical with their heavy rains and rough waves at the beach. Because we went down for a wedding we did not have a choice with our dates. We lucked out - it was perfect, swimming in the ocean was fantastic. When we checked in, they wanted us to upgrade to a larger room for 39.00usd a night. We refused, however because ½ of the hotel is being renovated, they upgraded our room for free. Yes we are lucky I guess. Their remodeling will be finished in time for the 2014 high season. Our room had a partial view of the ocean and pool, a king size bed that you wished you had at home. The amenities were typical except they did not have a microwave. We emptied out the loaded frig to utilize its space other than that all was typical of a Marriott standard room. The hotel lobby and the entire first floor, is beautifully grand!! It reminds me of the Drake Hotel in downtown Chicago with high ceilings and very wide rooms. Every part of the hotel offers ramps for strollers or wheelchairs.
The hotel is shaped in a U, designed so all interior rooms face the ocean or pool at some point. I am not familiar with the garden view so I cannot comment on that. They have a large, clean beach area that offers cabanas and lounges for everyone to enjoy. They have a swim up to the bar pool along with a warm water tub. At night we would sit on the lounge chairs as we enjoyed stargazing. Marriott participates in the sea turtle rescue program. This means that every night you are invited to join them and help them release 2 pails full of sea turtles. Something to check off of your bucket list, well it was on mine. They offer four restaurants; do not waste your time at Champions sports bar unless you are catching up on your games. The food was not great, mostly fried entrees. This hotel is not an all inclusive so shop around for your excursions prior to going. Most of the main adventures offer discounts if you by them in advance and online. (Zip line for sure, see my post on selvatica)
I shopped around for great deals and found that Costco travel actually offered the best deal for this hotel. BD travel was our transportation to and from the hotel, great and safe to work with.
Bottom line: beautiful hotel, would be great for a quite getaway, or just to lie by the pool and enjoy the beach and sun.

Room Tip: Watch the season you travel in, due to hurricane season. All pool view and ocean views are great. Do...
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  • Stayed: October 2013, travelled as a couple
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Thank 365dpificould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2013

The first day we arrived at around noon, it took them a couple of hours to check us in. First they didn't have the room ready and then they would not honor the resort credit we had from the vacation deal we purchased from a well-known website. I and my husband thought it was rude but we were way too excited to hit the beach than worry about our resort credit. The room was ok but too quickly we find out that AC is not working and its 80 degrees inside the room. We informed the front desk and the service person didn't show up. we made 3 more complaints but nobody showed up until 11:45 pm. The person did a temp fix and AC stopped working again around 3 am in the morning. We informed the front desk and we were being told that somebody will be coming in to fix it. Nobody shows up for another 2 hours. We packed our stuff and went to the front desk in our PJ's to check out and then they offered us another room. We go to this new room and this room has two twin beds so they change our room again.

Long story short...this resort is waste of time, money and a vacation spoiler. Super disappointed. The only reason I gave 3 stars is because the room service guy named Jose and the Another guy at the front desk (whom we met later) named Roberto did their best to make up for it. Other than that it was a terrible experience.

Stayed: August 2013, travelled as a couple
1  Thank noni9211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarriottCancun, Public Relations Manager at Marriott Cancun Resort, responded to this reviewResponded 2 November 2013

We are very sorry for the inconveniences you experienced with the air conditioning in your room. We have forwarded your comments to the Engineering Department to make sure that all reports are followed up in a timely manner. We are sorry that this affected your experience with us; we hope that in the future you give us another opportunity to show you the service we are known for.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marriott Cancun Resort

Address: Blvd Kukulcan | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Cancun
#13 Top resorts Hotel in Cancun
#14 Spa Hotel in Cancun
#14 On the Beach Hotel in Cancun
#14 Luxury Hotel in Cancun
#16 Family Hotel in Cancun
#20 Romantic Hotel in Cancun
Price Range: £136 - £445 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Marriott Cancun Resort 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
Discover Paradise at Marriott Cancun Resort. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and our 5-star resort in Cancun, Mexico. A legendary locale close to Kukulcan Plaza, Luxury Avenue, La Isla Shopping Village and Coco Bongo and perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more   less 
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Also Known As:
Marriott Casamagna Cancun Hotel Cancun
Marriott Cancun
Cancun Marriott

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