Just returned from a 5 day stay and from start to end it was a very relaxing trip.
Check in: Isreal at the front desk was kind and professional and found us an upgraded room with wonderful view!
Room: as a Marriott member having stayed mostly at Marriott properties this resort is dated...the curtains, the furniture and decor is dated, having said that I would stay here again because the view, the staff and the area is relaxed. Shout out to our housekeeper Maria Reyes (sp?) she was a delight and did a great job cleaning our room right at the moment we left for our daily activities.
Another person who is a true asset to this hotel is bell man Leo (Leonardo)-- he was awesome; greeting us daily with huge smiles and always engaging us in conversation---honestly even if I didn't stay at this resort on our next cancun trip I will still come to say hello to Leo---Marriott you have a winner in him.
Other staff: we were very impressed with the staff and their prompt, courteous and professional manner--- nothing negative to say except at check out the women was not out going--ignoring me when I said there was a charge for the mini bar that we did not use...oh well...
Dining/Food: all meals and drinks at the hotel were very nice, average, but La Capilla was excellent!! Champions was a frequent visit since we had 2 college and 1 NFL to watch while there. We ate next door at the JW one lunch and had a terrific meal and beach front view.
Facilities: As was said this is a big grand hotel with a huge lobby and surroundings---but it is showing its age and needs an "up date" for a Marriott standard. The gym is average and really needs updating and enlarged.
Conclusion: seeing that we were only here to relax and chill this visit and the staff did not dissapoint and we would return if the price was good. We usually stay at the JW right next door but chose the Casa Magna this visit since price was a bit better....We never ventured off property except to get a few odds and ends at the mini mart across the street.
- Official Description (provided by the hotel):
- Discover Paradise. Powder soft sand and sparkling turquoise seas beckon travelers to the heart of the Mexican Caribbean and Marriott’s CasaMagna Cancun Resort. A legendary locale perfectly matched with Marriott’s commitment to service satisfies adventurous souls seeking to explore ruins or searching for serenity in the shadows of an ancient empire. ... more less
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- Also Known As:
- Marriott Casamagna Cancun Hotel Cancun
- Marriott Cancun
- Cancun Marriott