My husband I stayed here from February 16-23rd. Checkin was fast (no line) and the front desk clerk was friendly. I had inquired about a $100 food/drink voucher that came with my reservation. The clerk said that had changed and instead, we would get breakfast for free everyday! Good deal. My reservation also included a gardenview, however when we went up to our room, we realized we were somehow upgraded to an oceanview instead. The room was nice and clean. We heard there were all-inclusive plans, but we liked the idea trying out different restaurants listed in our tour book.
The pool was nice...nice swim up bar. You did have to get to the pool area early if you wanted a lounge chair. This wasn't a problem since my hubby and I were usually finished with breakfast and out by the pool before 9am. The breakfast buffet was nice. Service was excellent.
Customer service all around: concierge desk, registration desk, maids, servers, doormen, etc was excellent. Everyone seemed so pleasant. One night, I cut my foot and needed some band aids (didn't have any at the gift shop). My hubby called the concierge and they sent some one up to deliver me band aids!
Some good restaurants to check out in Cancun: La Dolce Vita (across the street from resort); Thai (excellent service and food located in La Isla Shopping Center); La Habichuella (El Centro); La Pasteleteria-Crepería (El Centro).More
- Free Wifi
- Free Parking