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“Great hotel, if your in college the entertainment crew makes sure you have a blast”
Review of Park Royal Cancun

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Park Royal Cancun
Ranked #61 of 175 Hotels in Cancun
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great hotel, if your in college the entertainment crew makes sure you have a blast”
Reviewed 29 March 2014

I love this hotel I have been going here for 2 years and wouldn't want to go any where else. I'm a junior and college and let me tell u these entertainment guys are the absolute best. They ensure your in good safe hands and always know the best places to go and get u in with out any problems.. I went with a group of 4 people now we have a group of 8. Are group expands every year and the entertainment guys are a major part of it. They are fun, easy to talk to. I can guarantee that you will have a great time and Paco will make sure of that.. Paco takes care of my friends and I everyday and every year he's a great guy one of the best employees park royal has.. With him and the entertainment crew the trip isn't nearly the same

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackymac30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (347)
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Gardners, Pennsylvania
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2014

This was our first trip to Cancun and we could not have chosen a better place to stay. The people were very helpful and courteous. The buffet food was good and the wait staff exceptional!
We will definitely go back to Park Royal in the future.
Karen L. from PA

Room Tip: Ask for a room with a view. Some of the studio rooms are located on the side and have a very limite...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monica c, Gerente at Park Royal Cancun, responded to this review, 29 March 2014
We are pleased to learn that you enjoyed your stay with us so much, we would love to welcome you once more on your next trip to Cancun. Thank you for sharing your experience on this site and we will definitely work on base of your comments and keep improving.

We are also very glad to hear than our staff has such a nice reviews.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eden Prairie, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 March 2014

I really enjoyed the activities they had everyday, water volleyball, scuba diving demo, cocktail lessons, etc. The best part about the activities was the workers, Johnny, Luis, and Pepe made them fun and entertaining, it really brought people together. I will be going back to Park Royal again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MN6391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monica c, Gerente at Park Royal Cancun, responded to this review, 27 March 2014
We are pleased to learn that you enjoyed your stay with us so much, we would love to welcome you once more on your next trip to Cancun. Thank you for sharing your experience on this site and we will definitely work on base of your comments and keep improving.

We are also very glad to hear than our entertainment staff has such a nice reviews.

Thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Lake Tahoe, California
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 March 2014

Due to unforseen circumstances I had to cut my recent stay at Park Royal very short. Monica(General Manager) helped me with changing my reservation and now happily I will return in 2 weeks. Thank you Monica! you are the best! and Paco, thank you for helping with the airlines, you too are the best! .As I've said in past reviews, this is my favorite hotel in Cancun, and will stay and enjoy it at least twice a year, so look for my next review middle of April. Thanks again so much, Monica and Paco! Charlie Simmons

Room Tip: i love the rooms overlooking the lagoon, Killer sunsets!
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  • Stayed March 2014, travelled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank charlie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manistee, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2014

such a pretty place and the people where great. love there upbeat personality
excellent service and Francisco was great. activaties where great love working out in the pool.
Paco showed use a great time at the clubs...

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 March 2014

The beach and food were great, but that was about it. First, one of the bartenders makes a racist comment to my asian friend and then laughs it off as if it is nothing. This was inexcusable. Then, the entertainment people take more than 24 hours to return my change which was promised to be given to me within 4 hours. Additionally, the front desk people were not service-minded at all. As I was about to check out, they charge me 25 dollars because I lost a towel card and tell me they don't care if I ever come back (great customer service). The rooms were subpar and they charge for wi-fi. The alcohol at the bars is cheap. I have stayed at much better hotels in Cancun. I will never return and I am sorely disappointed.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FrequentTraveler2135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
monica c, Gerente at Park Royal Cancun, responded to this review, 27 March 2014
We would like to kindly thank you for taking the time to leave your comments on Trip Advisor. We are acting on your feedback with the highest level of priority and we will be working diligently to make positive changes to the areas of opportunity which you have indicated here. We truly regret the inconveniences that you have experienced. The lack of customer service and friendliness which you describe is certainly not indicative of the Park Royal standards for which we are known for and from which our customers have come to expect and deserve.
I believe that our employees could have attended your needs differently and much more professionally. I assure you that we are using your comments to develop ways to avoid similar situations. Once again, we would like to thank you for your valuable comments and we genuinely apologize for your negative experience. I hope there will be an opportunity soon for the Park Royal Cancun to regain your confidence.
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San Jose, California
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 March 2014

As with previous reviews grounds and all employees are constantly busy keeping everything running smoothly. All inclusive we thought was very good with plenty of options for all meals. There seemed to be plenty of choices if you looking to try new things on every trip to the buffet.. All resturant
staff were extremly efficiant and tables were cleaned promptly as you finished each course, absoulutly no complaints there. Tried twice to get reservations at the Italian resturant but never seemed to be open at 2:00 pm as advertised, saw someone at the desk at 4:00 pm but was supposibly booked by the time I got there. Looking inside at 8:00 pm there were about a dozen empty tables, so full was not the reason I couldn't get in ? Pool bartenders Arturo and Manuel were the best and always open for some type of conversation either in Spanish or English ,they were quite amazed at all the enviorment issues involving styrofoam in San Jose, CA.
always quick with your drink of choice after serving you a few times.
Activity staff seemed to keep the pool busy most of the day the loud music got to be a little much after the 4th day, had to find a place to hide to get away from it. Not as many activities for the grand kids as advertised, painting ceramic figurenes and makeing bracelets that was about all. The snack bar was the highlight for them consuming hamburgers, hot dogs, nachos and pizza all afternoon long .
Hotel check in was another story as a Royal Holiday owner I thought there would be some recognition of your ownership. I reserved in November for A Presidental suite and a nearby studio. Going through a live reservation clerk at the time I was told I would get an ocean front unit. After waiting in line behind three others checking in I noticed the people two ahead of me were RCI exchangers and got ocean front unit, by the time I got there I was offered a ground floor unit adjacent to the highway and farthest from the pool and resturants, that kinda clinched the chances on me extending my membership for another period of time.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maddiekitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Royal Cancun

Property: Park Royal Cancun
Address: Blvd. Kukulkan Km. 12.5 | Lote 18, Fraccion 1-B | Zona Hotelera, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Top resorts Hotel in Cancun
#49 Romantic Hotel in Cancun
#51 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Park Royal Cancun 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Cancun Caribe Park Royal Grand is conveniently located right in the heart of the Hotel Zone next to the very exclusive, La Isla Mall. The International Airport is located only 20 minutes from the hotel and you'll be within walking distance of the best restaurants and stores.From the Park Royal Grand walk over to Cancun's excellent shopping center and discover places like Kukulcan mall, Flamingo mall, Forum mall, Coral Negro market, and Caracol mall.Souvenirs and bargains abound as you stroll through the stores in the heart of Cancun's hotel district. Whether you are looking for a new designer outfit for yourself or a gift to take home to your loved ones, you'll find it here ... more   less 
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Also Known As:
Park Royal Cancun Hotel Cancun
Park Royal Resort Cancun
Park Royal Piramides Cancun

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