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“Excellent”
Review of Moon Palace Cancun

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Moon Palace Cancun
Ranked #23 of 177 Hotels in Cancun
GreenLeadersPlatinum level
Reviewed 31 October 2012

Moon palace is still the number one resort on my list, of all the resorts I have stayed in. The staff were exceptional, always making sure I had any and everything I wanted. They were so into their jobs that everything came natural. They were helpful with all of our questions. Our room was excellent, with a hot tub in the living portion of the room, and also a balcony with an ocean view and hammock. I wish I was there right now, and I hope to someday return to Moon Palace

  • Stayed: May 2012, travelled with family
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Thank Nicholas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14,901 - 14,907 of 22,895 reviews

Reviewed 31 October 2012

We are writing to compliment the Delfines Pool staff at Nizuc for the special dinner they prepared for us on our last night in Cancun on Oct. 13, 2012. Waiters Angel, Salvador, Valentin, Jazmin, and Chef Ivan went out of their way to make this a night we will always remember!! This was the first time the couple that was with us had traveled outside the US and they extremely impressed and loved the "Mexican" hospitality. Now they know why we return to Palace resorts year after year.

Tom & Sue Felder

Room Tip: The rooms at Moon Grand are a little larger.
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  • Stayed: October 2012, travelled with friends
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Thank bisonf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

we went for the wedding of our son which was great, we have nothing but high praise for All the staff, everything was done with a smile. The choice of food at all meals was great and so much of it. We have 2 complaints but neither of these are within the control of the resort. The 1st is that the beach ( although the sand is cleaned every day) has a lot of sea weed even in the shallows which makes swimming unpleasant and secondly we were told NOT to take US$ as everything was in pesos, not true, everything was priced in dollars and we had to ask how much things were in pesos as it was not shown even in the smaller shops, this made shopping difficult without a ready reckoner to hand !

Room Tip: make sure you are not within the main building its very noisy
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  • Stayed: October 2012, travelled with family
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Thank mads96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

Had lots of fun and really enjoyed attentive care and servive from resort.
Something that resort can improve:

1. Could not set time for alarm clock for daylight savings.
2. Internet connection was very weak.
3. Tennis court surface quality not to expectation. Too coarse, not smooth.
4. Could not swim on beach on any day (red flag)
5. No shuttles to downtown provided.
6. Shuttle to other Palaces too few.
7. Remodelling in progress, fell down at lobby.

Room Tip: rooms had jaccuzi which make room much less roomy.
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  • Stayed: October 2012, travelled with family
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Thank Bacaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2012

This place is 3 different area's 1-grand 2- nizuc 3- moon palace
Moon palace looks like ground zero right now.
Rooms are being gutted and the lobby is under construction with thick dust everywhere.
Nizuc, is in the middle and needs to be remodeled its self.
The grand is very small where they have updated furniture.
They are still trying to operate with cement drills and demo going on. Also
Power keeps shutting on and off.
Overall the view of the water is horrible, horrible.
The sister hotel is beach palace where the water is actually green And blue.
It's much smaller but way more updated and cleaner.
I wouldn't even go back if you offered me a free vacation at moon palace!!

Room Tip: Stay in the grand.
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  • Stayed: October 2012, travelled with family
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6  Thank Suealik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NormaGranados, Public Relations Manager at Moon Palace Cancun, responded to this reviewResponded 3 November 2012

We understand that vacations are extremely important to our guests, therefore we try our best to provide you with the amenities and services you deserve. We are very sorry we did not provide you with the same level of satisfaction as expressed in previous reviews. We will take your feedback into consideration and hope you give us an opportunity to better serve you. Norma Granados / Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2012

I would definitely recommend the Moon Palace for a family trip, as well as a great place for multiple familes. I have to say that I do rely on Jaimi Smith at Beach Bum! She always listens to my needs/desires and finds something to match! We have used Beach Bum on multiple vacations. Another family joined us and were also very pleased with the trip. The two adjoining rooms options is definitely the way to go. This was by far our kids' favorite trip!

  • Stayed: March 2012, travelled with family
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1  Thank RikkiLeeFishers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

Stayed six days ,as our third stop on a multicentre holiday.and It was just what we wanted plenty of space ,plenty of sun beds lovely weather,the complex is huge and very well run ,the staff all know there job and do it well.the food was good sometimes great and plenty of it,you have to get around on golf carts as tthe resort is so big ,but there is always plenty around,you can take a bus to the sister resorts and use there facilities ,which we did ,but preferred the moon palace.took a look at the golf course we looked great,my husband says if he comes back he will definitely have a round of golf.the beach is not great 'but you can always use the beach palace ,there beach is fantastic,there was some building work going on ,but as the hotel is open all year I suppose they have to do it sometime,

  • Stayed: October 2012
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Thank Pobolcymru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Moon Palace Cancun

Address: Carretera Cancun-Chetumal Km. 36.5, Cancun 77500, Mexico (Formerly The Grand at Moon Palace)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Cancun
#9 Business Hotel in Cancun
#13 Family Hotel in Cancun
#20 Spa Hotel in Cancun
#21 Top resorts Hotel in Cancun
#22 Luxury Hotel in Cancun
#23 On the Beach Hotel in Cancun
Price Range: £260 - £633 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Moon Palace Cancun 4.5*
Number of rooms: 2433
Official Description (provided by the hotel):
Located on Cancun's tranquil south shore, this resort offers more than 2,000 accommodations, each with double whirlpool tubs, 24-hour room service and balconies. The state-of-the-art Awe Spa and Jack Nicklaus Signature Golf Course, located by the Golf Club House, offer a perfect getaway for guest. This all-inclusive resort has something for everyone, including a kid's club, nightclub, 14 restaurants, bars and water sports. ... more   less 
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Also Known As:
Moon Palace Hotel
Moon Palace Cancun Mexico
Cancun Moon Palace Resort
Moon Palace Golf & Spa Resort
Moon Palace Mexico

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