Stayed here April 22 to May 1. My 8th time in Cancun. Best hotel EVER. Don't understand the bad reviews. Or the complaints about rude staff. Everyone here was a pleasure to deal with. The hotel is practically brand new and absolutely gorgeous. Clean. Never really noticed the musty smell at the Riu Palace Las Americas until we walked into the Riu Palace Peninsula. Smelled fresh and clean. Everything was spotless! Front desk staff were wonderful. Absolutely great location in Room 531. We were nervous at first because it was near the service elevator but we never heard a thing and even though the theater was directly to our left, the entertainment usually ended no later than 11 pm so it really was no problem. Loved just sitting on the balcony and admiring the beautiful view. The pools were wonderful. I do wish they would designate one pool for children - I'm not a fan of diapered babies in the pool - always worry about e-coli from poopie diapers. You'd think people would have more sense - but they don't. Not many children at this resort and the majority of those that were there were well-behaved - always a few exceptions but actually no real problem. Drinks were plentiful and well-made. Think the rum at the pool bar was watered down, couldn't taste it in the strawberry daiquiris. Strangely enough though, the mojito from the pool bar was the best I've ever had. Food was plentiful and, for the most part, very good. Prefer the pasta bar set up at the Riu Palace Las Americas to the pasta station at Riu Palace Peninsula - at Las Americas they made fresh pasta to order with whatever ingredients and sauce(s) you wanted, everything was pre-made at the Peninsula. Pasta always looked dried out. Also, they need a different set up for the omelette station - Las Americas used a flat top and the "cook" could work on several omelettes at a time, Peninsula had a stove with only three pans - the cook kept the heat on high and the omelettes tended to be a little more well done than I like. I usually covered them with a health serving of the fresh pico de gallo so it wasn't a deal breaker, but those two things could use some improvement. Otherwise the food was very good - got sick at Las Americas last year. Steak at Peninsula was exceptional. No matter where you got it - we had filet in Kulinarium and Kabuki but steak at buffet, while not as good a cut, was just as tender and tasty. Filet in buffet on lobster nite (Thursday) was exceptional. I am from the Northeast and we eat cold water lobsters here. The warm water lobsters they serve just dont' have the sweet meat that their cold water cousins do. Still, they weren't bad and you could eat as many as you wanted at the buffet. Ate fruit, salad, vegetables, and had no problems. Only thing I have noticed is that prices in Mexico have soared from the first time I was there in 1999. A bottle of Coke at the airport will set you back $4. The only thing that you seem to be able to get cheaply at Plaza La Fiesta is the Mexican blankets. Everything else has jumped up considerably. I used to be able to get a picture frame for around $12, they now run $20 and that's the cheapest! Sweatshirts used to $10 - $15 now $40. Vanilla is cheap too. And very good. I get a bottle of Puro every time I go.
If you are considering this property, do not hesitate - it is WONDERFUL! Go and enjoy. I read a review complaining about the pools because they are not "standard", but they are beautiful. The activity pool is quite large. We spent most of our time at the infinity pool and loved it. The beach waiters will come over and get drinks for you. It was 10 days in Paradise. Best trip I ever had.
- Official Description (provided by the hotel):
- The 24-hour All Inclusive Hotel Riu Palace Peninsula (Adults Only area - Exclusive services for ADULTS ONLY DELUXE VILLAS guests) is open all year round and is situated right on the sandy beach of Caribbean Sea, next to the Hotel Riu Caribe. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Cancun Airport CUN (21 km) and Cancun (5 km) and invites you to explore the area. The hotel has 562 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 5 outdoor pools, 1 baby pool, RiuLand Kind's Club. Day and evening entertainment. For lovers of gastronomy, we offer live cooking stationsa at our main restaurant, Japanese, Italian, Mexican, Krystal restaurants and Steakhouse, as well as 6 bars. ... more less
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