I've nothing negative to say about this hotel at all. Absolutely perfect. I don't know how anyone can say bad things about this place. Third time to cancun but will definitely be coming back to this hotel if we return. The staff can't do enough for you, not one bad experience in the 2 weeks we were there. Customer service at its best. The hotel was immaculate and all day you see staff cleaning, over and over again. They really do go all out. People saying the beach is a bit small, it may be compared to other hotels but there were always more then enough free sun beds. The food here is the best I've experienced at any 5 star hotel. So much to choose from and all cooked fresh in front of you.
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