We had never travelled before so I did a lot of research about the place we were going to. I read all the reviews and decided this is the place for us. It didn't disappoint. I travelled with my husband and our two friends. We all loved it. We went to Cancun on a Time Share/Condo presentation. Not idea but after you give them 90 minutes of your time you are free to enjoy the facilities of four resorts. It was perfect. We decided to stay at the Laguna Suites Golf and Spa because it had better ratings than the Ocean Spa Resort. They sent a shuttle to pick us up from the airport. We were 90 minutes late but they were still waiting. When we got to the hotel we were greeted by a staff that was very friendly and eager to help out. Matthew took us aside and went through everything about our stay and because we were celebrating our 25th Anniversary and our friends 35th Anniversary sent a bottle of wine to each of our rooms. The room was a mini suite with a living area and kitchenette and lovely washroom with double vanity and then a bedroom area separated by a door. Each day we would return to our room and find it spotless and all towels, coffee, soap etc. replaced. There was a pool outside our room with a swim up bar and just behind that a restaurant that looked out onto the golf course. The service at the restaurant was fantastic. David and Roger were very kind to look after us. The chef would cook you whatever you wanted. The food was always fresh and hot and presented in a top notch way. When we needed help with booking a tour or changing one the Concierge department went out of their way to help us. We could go to the other resorts for the beach or performances but come back to this very quiet and relaxing hotel. Down side. This depends on your comfort zone. For our group no down sides. But there was a couple of things I noticed that people had mentioned in reviews that might bother some people. Because the restaurant is wide open birds fly in. We would just shoo them out and no big deal. Someone also mentioned there were too many cats. There were two cats and a few kittens. I would not be able to bring my daughter there because she is allergic to cats. Once again, if they came near us we just shooed them away. For us these two things did not take away from our stay at this amazing resort.
- Official Description (provided by the hotel):
- Nested in a privileged area, in the heart of Cancun's Hotel Zone, inside the magnificent Pok Ta Pok Golf Club, Laguna Suites Golf + Spa shares the beautiful views of the golf course and unparalleled sunsets over Nichupte lagoon. ... more less
- Also Known As:
- Laguna Suites Golf + Hotel Cancun
- Laguna Hotel Cancun
- Laguna Suites Cancun Mexico