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“Breathaking View”

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Sunset Royal Beach Resort
Ranked #43 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 10 November 2013

Breathaking view of the ocean.
Stayed here for a day and had a wonderful time.Staff was very courteous, helpful and friendly.
The hotel is well kept, clean and very safe. The restaurant food and drinks are tasty.
Plenty activities for kids and adults.

  • Stayed: October 2013, travelled with family
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1  Thank ianbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,362 - 1,368 of 3,389 reviews

Reviewed 9 November 2013

The staff make this place shine! Everyone is very friendly, helpful, kind & fun.
We (3 ladies & a baby) spent 5 days without a worry.
The hotel is clean & comfortable, but there could be more choice in food.
This was my first "All-Inclusive" experience and I pretty much got what I expected from this "family friendly" resort. It was fun and relaxing, but not a crazy party.
They took my "No thank you" to the time share presentation fairly well, with only one follow-up phone call.
The city bus is cheap & easy to get you all around.
Special thanks to Orbe at the door, Jorge in the Aquarium, Saul the taco master (who only laughed a little when I asked for eggs instead of beans!?!), the omelette master in Cappricio, Diana for an amazing massage and all the cheerful, smiling staff.

Room Tip: Most rooms have a door into the courtyard restaurant & there isn't any soundproofing to bloc...
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  • Stayed: November 2013, travelled with friends
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Thank shelopolis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2013

This was our first time here and your staff is great ......thank you Ever and Zallury !
It was very easy to get around with the shuttles and the beaches are sooo beatiful as is the view from the rooms ! I would say you will not be disappointed here.....food is better here then other places we had been to.

  • Stayed: November 2013, travelled as a couple
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Thank KarenCioffi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

We vacation here yearly, and the staff have become family to us. The cleanliness and comfort are above par, the food however leaves something to be desired. The beverage selection could be improved as well. Jesus and Orbe (doormen) were extremely helpful and most friendly. They both remember us from year to year, and are a welcome sight after a long day in the air. Likewise, Guadalupe (waiter) remembers returning guests and even their preferences in the restaurant. He also is very friendly and attentive without being overbearing. He is always a joy to be with. Marisol and Adrian (entertainment crew) were very lively and much fun. We enjoyed all the activities we participated in. Eduardo was a great evening bartender, and we greatly appreciated his suggestions. Our housekeeper, Valentin,a did a great job and created new towel sculptures for us daily. We really appreciated her personal touches. Also, our concierge, Gabriella, was helpful and pleasant to deal with. All in all, we look forward to our next visit to see our old friends in Cancun!

  • Stayed: November 2013, travelled as a couple
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Thank Sean19612013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2013

Overall, we enjoyed our experience at Sunset Royal. We were there the last week of October. We took the chance on the weather. It rained the first 3 days and part of the 4th, but cleared the rest of our visit. The service was very good. Waiters, bartenders and staff were very attentive to our needs. Walking distance to the shops was great, even though we only went there one rainy day. Not much to do there if it is rainy. Pretty much sit in the lobby, your room, or walk to the shops. Our room on the 4th floor was nice, kitchenette. However, the floor was dirty. The bottom of my feet turned black when I walked barefoot in the room. And, unfortunately, they were remodeling rooms on the 7th floor which they did not tell us about when making the reservation. The banging, chiseling and jack hammer started at 7:30 a.m. each morning. We asked for another room but were told remodeling was going on throughout the hotel. The construction noise reverberated throughout the hotel all day. Not too much of a big deal as we spent most of the day outside, but an annoyance. Our bathroom developed a leak from construction above, puddling water into our foyer. When the maid squeegied(?) it the water turned very dirty. We had issues with the shower water. It was not consistent at all. You set the temperature to what you think you like, and find out the water temp fluctuates from very hot to cool constantly. I even had to turn the shower head away so I wouldn't get burned. The food was average. Not bad, but not great. Mostly the same stuff in the buffet each day, and not too much of a variety or selection, but, we are spoiled by the Palace and Hardrock resorts we have been to in the past. We have been to several all inclusive resorts in Cancun over the years, and have stayed at pretty bad resorts. I would rate the Sunset as better than most, but not 5 star. I'd rate it a 3, 3 1/2.

Room Tip: Ask where the construction is going on and ask to be as far away from it as possible.
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  • Stayed: October 2013, travelled as a couple
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Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

Good food starts with good ingredients: Breakfast buffet is good because screwing up breakfast is very hard to do. Lunch and dinner can be nauseating even the a la carte. We finally got to modify our contract to "all inclusive optional" because we were cheated out of this since 2001. The idea is to skip the a. i. and eat/drink elsewhere on our next visit.
Location is fantastic, staff is overall very good. Standouts are Fabiola (fabulous), Cesar (1st class customer service) and Roger (a waiter's waiter).
We tried to expand our membership by adding Tres Rios but the sales manager would not allow us to bring the contract to Chicago for review. I wonder why.

P.S. Can't wait to read the perfunctory response!

  • Stayed: October 2013, travelled with family
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1  Thank Alfredo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 November 2013

We enjoyed our stay. We visited again in October. Rosa made great omelettes for breakfast. Alberto gave great service in the diner and Ever gave great delivery of food service to us on the beach in the cabanas. We missed seeing Jesus the bellboy he was on vacation, he is very knowledgeable of the area in Cancun. We had friends that joined us who had never been to Cancun, Mexico and they were very impressed as well with the food and service.We visited twice and still the hot water in the showers is not available in the upper floor rooms 211,711. The hotel service is fantastic and food is great. Location is perfect with the crystal water and powdery white sand.

Room Tip: Get the spa side for quiet and beautiful ocean view
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  • Stayed: October 2013, travelled with friends
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1  Thank DAN M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#33 Luxury Hotel in Cancun
#37 Top resorts Hotel in Cancun
#40 On the Beach Hotel in Cancun
Price Range: £142 - £387 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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