This hotel has a beautiful beach & great rooms! We were very happy with our stay for 7 days. Very clean, lots of fun activities, amazing staff who went above & beyond everyday. I had a great time and we loved being treated so good every single day. What disappointed me was the place where we set up activities, it's to the left as soon as you enter the glass doors. We were told we could have coupons for Señor Frogs and Carlos & Charley's when we planning on going but when I went to counter to get BOGO coupon I was told no coupons after 4pm. Not nice! Lastly what was by far the biggest disappointment was the food, it's awful! Absolutely repulsive!
Thankful for Pedro, awesome bartender who let me create my own cocktail The Caribe.
Robert from the restaurant in the lobby is awesome, so nice & made ever dinner worth going too!
Michael at the outside bar made us so many cocktails, thanks for keeping us drunk!
Guadalupe was so nice & helpful every Morning at breakfast.
Oscar at the beach cabana, so nice & attentive.
Lastly my absolute favorite staff member, Ever. Ever went above & beyond every single day to make my day awesome! He treated me like I was the only one the beach & catered to me all day long. The best server, Ever made my vacation fabulous & treated me like I wish my husband would! Ever remembered my drinks & snacks, keep my drinks coming all day long, I was never w/o a cocktail and would bring me lunch to my cabana on a breakfast tray with all the fixings & napkin. Grateful for this vacation & the amazing staff who's service was so good I didn't care the food was so bad.
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- Also Known As:
- Sunset Cancun Hotel
- Sunset Royal Hotel Cancun
- Royal Sunset Resort Cancun
- Sunset Royal Resort Cancun
- Royal Sunset Hotel Cancun
- Royal Sunset Cancun Mexico
- Sunset Royal Cancun Hotel