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“Eva/Karin”

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Sunset Royal Beach Resort
Ranked #52 of 180 Hotels in Cancun
Lakewood, Washington
1 review
“Eva/Karin”
Reviewed 14 April 2014

We just returned from our 14 day vacation at the Royal Sunset in Cancun. This was my 2nd visit and again I was not disappointed. The grounds and the hotel are very clean and well maintained, the room (205) could use a little update, same as 10 years ago.
The beach is breathtaking.
The hostess Monica was very friendly and Gerardo is a gem, he is friendly,very helpful and always has a smile on his face.
The BEST are the are the waiters, Guadalupe is the greatest, he goes above and beyond to please you. Ricardo, Daniel, Ruben and Samy were fantastic, outstanding service. They make you feel so special, could not ask for better service.
The food was great, no complaints.
The nightly entertainment is outstanding and the team, especially Danny, are excellent in what they doing. Hard working.
The jewel at the desk is Cesar, always friendly and ready to help.

  • Stayed April 2014, travelled with friends
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Helpful?
Thank Eva B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 24 April 2014
Thank you for the wonderful review. We are very proud to offer friendly service and clean, comfortable facilities for our guests. It means a lot that you took the time to recognize the efforts of the great team we have.

We cannot wait to have the opportunito to welcome you back for another memorable vacation.
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2,756 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (548)
Date | Rating
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  • French first
  • German first
  • Italian first
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English first
north carolina
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 April 2014

WOW !!!! Another a fantastic time. This is our 4th. vacation at this resort and with 14 trips to Cancun under our belt, the Sunset Royal Resort is our favorite!!! We always feel welcome, pampered, and appreciated. From the time we arrived to the very last second we departed our expectations were always met. The food, entertainment, transportation( water shuttle)& (bus shuttle),staff, and all services were unmatched. It is nice to see some ole staff of 17 years still there. Our waiters Felipe, Francisco, and Roberto were fantastic not to mention our bartender Hector who always made us feel at home. Chef Ivan @ the Marina needs a stand up ovation. Needles to say, we visited multi resorts as there are so many things to see in such a short period of time. My congratulations to you and your staff for your continued success. Thanks !

Room Tip: Great place for couples & family.
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  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank miller-light-8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 24 April 2014
It is always a pleasure to welcome back repeat visitors.

Our main goal is to create great memories by exceeding our guest´s expectations and we are very proud that our team members continue to accomplish this commitment.

We all hope to welcome you back to Sunset Royal for another memorable vacation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 11 April 2014

My family and I spent an unforgettable week at the Royal Sunset Hotel and had a unbelievable time. Everything from the hospitality, to the services were unmatched. There is no doubt we will return. I want to give a special thanks to Mr. Emmanuel Ramos a waiter for the Theater depart. He made my families stay even better one that we will never forget! I hope this message is echoed to him and his manager. I would also like to thank Cesar at the front desk, he and Emmanuel are one of the reasons we can’t wait to return. I would like to say thank you to the Royal Sunset Hotel staff and hope to see you soon!

Frank, Frances, Anthony and David Sanchez

The Sanchez Family

  • Stayed March 2014, travelled with family
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Helpful?
Thank Frank S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 24 April 2014
Providing unmatched guest service is a hallmark of our property and we are especially pleased to read that you felt this commitment during your sta with us.

It was my pleasure to share your positive experience with our team, especially with Emanuel and Cesar. They truly appreciate hearing from satisfied guests like you, and we all look forward to your return.
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Lacey, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 April 2014

This resort is amazing. The people are all very skilled and kind. They are helpful to the end. We 6 girls especially took to waiter Guadalupe, cook Rosy, waiter Ramon, waiter Alberto, and our amazing housekeeper Rosa Maria... (she changed our 5 bed linens every single day that we were there. We adore you all and hope to come back again someday to see you all. The folks go the extra mile. The resort is beautiful!! very clean, and comfortable. I cant wait to go back.

Room Tip: I imagine every room is lovely but we had a view of the pool and the water. It was amazing.
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  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank JenniJenni10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 24 April 2014
Thank you for sharing your experience with TripAdvisor followers.

We thank you for choosing Sunset Royal for a "girls trip" and we are delighted to read you had an amazing experience. We appreciate your kind compliments and look forward to the opportunity of welcoming you back.
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New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2014

I went to the Sunset Royal Beach Resort and had an absolutely great time. The best birthday celebration that I could ever have hoped for with the sax player playing happy birthday. Though I did not take the all inclusive, when I did eat at the restaurant the food was tasty and well presented. I was pleasantly surprised at the high quality of the nightly entertainment. Every night I was well entertained. The staff is so ver5y good and accommodating. I would highly recommend this resort to anyone seeking to have a grand time. Again thank you for a wonderful vacation.

Room Tip: Get a room on the lagoon side
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  • Stayed April 2014, travelled with friends
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Helpful?
Thank carmeta a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DavidZCancun_Mexico, Manager at Sunset Royal Beach Resort, responded to this review, 24 April 2014
Thank you for your kind review.

We are happy to read that you had a great birthday celebration and that you enjoyed your stay with us.

We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey, USA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 April 2014

We were staying in Sunset Royal for 8 days at the end of March. It was a very good experience. The hotel is clean and well kept. The front desk people were very professional and knowledgeable, especially Ceazar. The food in Aquarium and Italian r-n was very good and the service in the restaurants, grill, and bars was great. The waiters and hostess were very friendly. All service people tried to make our stay pleasant. The capitan German, waiters Arsenio, Alberto, Roberto, Carlos, and Hector in the bar were great. The life music in Italian r-n was very good and professional, especially the violin player.
The beach is very wide and clean.

Room Tip: The hotel is built like a well with the Italian r-n on the buttom, so the smells and fumes from the...
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  • Stayed March 2014, travelled as a couple
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Helpful?
Thank Roman53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flat Rock, Michigan
Level Contributor
3 reviews
Reviewed 6 April 2014

Great beach front. Everything is very clean and well maintained. Would definitely recommend this resort. Heidy & Sahllra the waitress at the pool bar were our favorites as they were very kind
We would rate this as one of our best vacations and will more than likely go again next year.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Larry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunset Royal Beach Resort

Property: Sunset Royal Beach Resort
Address: Blvd. Kukulkan Km. 10 | Zona Hotelera, Cancun 77500, Mexico (Formerly Sunset Royal Cancun Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#35 Luxury Hotel in Cancun
#41 Top resorts Hotel in Cancun
#45 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunset Royal Beach Resort 4*
Number of rooms: 204
Reservation Options:
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Also Known As:
Sunset Cancun Hotel
Sunset Royal Hotel Cancun
Royal Sunset Resort Cancun
Sunset Royal Resort Cancun
Royal Sunset Hotel Cancun
Royal Sunset Cancun Mexico
Sunset Royal Cancun Hotel

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