Just returned from a week stay at the Sunset Royal Beach Resort. Had a great vacation!! Everyone was pleasant, including the transportation driver that picked us up at the airport. We arrived at the hotel and were greeted by Arturo, who gave us mimosas and our AI wristbands. We were told to go have some breakfast and we were escorted to a restaurant that was a little on the warm side. Could definitely use some AC in here. Well, they were starting to close down breakfast and put out lunch, so this did drag on a bit, but once lunch was out, we were able to eat.
Our rooms were ready right after we ate, which was a huge plus so we were able to change and hit the beach!! We had an ocean view room on the 8th floor. Emilia, our room attendant, made sure our room was kept spotless the entire week. She even left cute little towel animals for us!
The beach is beautiful! Blue, clear water. No rocks, no seaweed. You can just walk out and not have any drop offs. Big pool and even though there were many people there the week we were there, we never felt crowded. Ample chairs, tables and lounge chairs.
A few people that deserve special mentioning: Eduardo Cruz worked both the outdoor bar as well as the bar in the lobby. Eduardo can make any drink you ask for! He was great!! Carlos Valencia took care of us while we were sitting on the beach one day. All day he made sure we were well taken care of. The most special mention goes out to Jose Argaez. Jose took care of us the very first day we were on the beach and always came back to check on us. Throughout the week, Jose would always say hello and ask us if we needed anything, even if we were not sitting in his area. He was always smiling! These 3 gentlemen went above and beyond to make our vacation the best it could be! I cannot thank them enough!!
We did have issues with the safe that was in the room, but every time there was an issue, we called down to the front desk and within minutes there was someone at the door to fix it. This did however become a nuisance but if that is my only complaint, then I guess I can live with it.
We used the concierge to book a package to go to Carlos n' Charlies and Coco Bongos. I can now say, been there, done that. I would not go back to Coco Bongos, but I would definitely go back to Carlos n' Charlies.
Overall, a great vacation! I cannot wait to go back!!
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- Also Known As:
- Sunset Cancun Hotel
- Sunset Royal Hotel Cancun
- Royal Sunset Resort Cancun
- Sunset Royal Resort Cancun
- Royal Sunset Hotel Cancun
- Royal Sunset Cancun Mexico
- Sunset Royal Cancun Hotel