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“The individual service was amazing” 5 of 5 bubbles
Review of The Royal Cancun All Suites Resort

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The Royal Cancun All Suites Resort
Ranked #25 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Jacksonville, Florida
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“The individual service was amazing”
5 of 5 bubbles Reviewed 7 June 2012

We just returned from a week at this resort. We had traded our week at the Marriott Frenchman's cove. Let me tell you our week was simply amazing. Royal assigned us a personal concierge. named Dario ... who was so nice, kind and helpful. If you go, and have a choice, as for him. Really makes you feel special.
Their is a market on site with really decent prices. The food at the restaurant on property was delicious. They had different theme nights and you could eat there every night without getting bored of the choices. Thursday was Caribbean night .... dinner at a table on the sand and a band. Amazing romantic and fun!!!
Can't say enough about this place!!!!

Room Tip: Ask for pool side if you can.
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ginny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,121 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (613)
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McAlester, Oklahoma
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 7 June 2012

I just spent last week at the Royal Cancun (VCI) and was impressed as usual. The resort always feels like Mexico, a place to sit, enjoy and relax. The beach is small and calm but sitting under the palm trees with the ocean breezes is something the other resorts can't offer. Sharon, one of the beach waiters remembered us from previous years and even asked about our friends that didn't make the trip with us this year. What more can you ask for being friendly. I have "C" unit with two stories and two bathrooms and the view up the coast at night is breathtaking. My only complaint is they only have one restaurant, La Palapa, so you have to shuttle to the other resorts or take a bus or taxi if you want something different. Other than that I would recommend the resort to everyone wanting to relax and enjoy the beautiful Mexico.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sandeeu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2012

Stayed a week from May 14 - 21. The hotel is situated on the North Hotel Zone 5-10 mins away from the main hotel zone and main touristy area. This is not a party hotel. If you are wanting a peaceful & relaxing vacation this place is ideal. You do not have to pay extra for internet which was great and the speed of it was pretty good.
The rooms were very nice and the bed comfortable. The on site restaurant serves great food with a different theme every night.
I would stay here again in a heartbeat.
The one thing I would change is to include the use of the weight room during your stay. It was an $8 USD a day to have access to the gym. I'd rather just have them include it in the cost of staying at the hotel.
Other than that, the hotel was great and I would recommend it to any of my friends if they plan on going to Cancun, unless they want a PARTY HOTEL!! Ha.

Thank you Royal Cancun for the great accommodations.

Jon

  • Stayed May 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JMVY1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

The wife and I vacationed in Cacun for the week, visted the Royal properties among others, and concluded we wanted to enjoy what the Royal Cancun offers each and evey year so we bought-in to an ocean-front villa. For us, the Royal Cancun offered the feel of Mexico (some resorts you can't distinguish if you are in Datona Beach or Mexico) with its red-tiled roofs, white stucko and black wrought iron. The resort is filled with tropical plants throughout creating a garden effect as you walk through the property, and is so close to the water that I could toss a stone into the ocean from our balcony. The La Palapa restaurant offers a menu similar to other Royal restaurants, yet what separates it is its open-airness, it is within 50 feet of the water and offers a post-card view as you sip coffee in the morning or enjoy a predinner cocktail in the evening. The staff is very personable,takes pride in the resort and makes you feel welcome. The resort offers the convenience of being only an 8-minute stroll to the marina and water ferry where you can catch a quick 20 minute ride on the Ultramar ferry to Isla Murjeres or even to Playa dell Carmen for the day. Ilsa Mujeres is directly across the water from the resort, and at night its lights dot the horizon and create a pleasant evening view from the Royal Cancun (as opposed to staring out into a dark open ocean). And with the marina so conveniently near, the daytime view from the resort is interesting as yatches cruise past or the pirate ships head out each evening around sunset. The Royal Cancun is relatively smaller than the other Royal resorts and does not have the mega-complex feel. It has 2 pools that change colors in the evening and a quaint swim-up bar under the roof of the La Palapa (staff also serve drinks on the beach). As the resort is so close to the water, it has less beach, but lets you step out from under your umbrella and be in the water after just 15 steps, There are no waves and the water is shallow and relaxing and ranges from crystal clear to various shades of blue as the sun gets higher (makes you want to just stare at it). I am in my 50's,and the features above offer value . Resort buses run like clockwork between all of the Royal resorts, so any time I want to use the facilites of the other resorts for a change of pace it is convenient to do so. You will enjoy the warmth of the resort personnel, and if you are fortunate enough to have Jagger as your concierge, Lucy as your hostest and Guillie serving you in La Palapa, you, too, might find the Royal Cancun offers much to make a vacation most enjoyable.

Room Tip: An ocean-front room, or a room with an ocean view or pool view offer the best views
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  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 May 2012

I stayed at the Royal Cancun for my honeymoon, it was an amazing experience I haven't got a bad word to say about it.
Would recommended this hotel to anyone.

  • Stayed July 2011
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank teddy42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 May 2012

We will be traveling to Cancun in a few weeks. This will be our 9th straight year staying at the Royal Cancun. Love the atmosphere, and the hospitality of the staff. The entire resort is immaculate.

I do have to say however, that, this is the only place in the entire world that I've ever stayed, that the resort charges you to be picked up at the airport. Any other place I've stayed at, does not charge a fee to be picked up, as long as you are staying with them.

Also, I believe they do need to upgrade their menu at the Lapalapa. Some new additions would be nice.

The gym is a nice idea also. But, there is also a fee for using the gym, even if you are staying there. One would think, if staying there, the use of the gym would be free of charge, but I guess not.

Overall, this is a great place to stay. I look forward to many more years of returning to the Royal Cancun.

  • Stayed June 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mcodi2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 20 May 2012

We borrowed a family member's timeshare and this just caused WAY too much confusion for the staff. I spent more time in the lobby trying to iron out all the kinks than I did enjoying the beach. Which the beach wasn't very impressive, but you can get bused to The Royal Sands, where the beach is impressive. The rooms, though, were very nice. All the rooms have nice views, full kitchens, huge bedrooms, and nice decor. I did appreciate the help of some of the staff - our concierge Denzel, the wedding coordinator Patricia, and one of the front desk clerk (I can't remember his name, but very nice guy). Also, the pools and the grounds were very well kept and very nice. I would consider staying here again, but I think I would skip the timeshare.

Room Tip: The best rooms are beach front, but even the lagoon view rooms have good views. If you don't wa...
See more room tips
  • Stayed May 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Cancun All Suites Resort

Property: The Royal Cancun All Suites Resort
Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 On the Beach Hotel in Cancun
#25 Luxury Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Official Description (provided by the hotel):
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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