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“All Inclusive Changes Have Negative Impact on Service and Food Quality” 4 of 5 bubbles
Review of The Royal Cancun All Suites Resort

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The Royal Cancun All Suites Resort
Ranked #25 of 181 Hotels in Cancun
Certificate of Excellence
GreenLeadersGold level
Hillsborough, New Jersey
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“All Inclusive Changes Have Negative Impact on Service and Food Quality”
4 of 5 bubbles Reviewed 22 August 2014

The quality of the food has gone way down. Service staff can't keep up with the AI concept. Most times AI is buffet style food which they frequently run out of, can not replenish and is cold when served and ala carte prices are high based on quality of food. Service staff are still great, but they are understaffed given the new AI concept. As a resort member and owner, Iam not impressed with the all inclusive value.

Room Tip: The villas have kitchens.....buy our own food and cook in or go off site for better value and qualit...
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  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Doc315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,119 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (612)
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English first
Oxford, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We had a lovely family holiday to this smallish hotel complex in Cancun,

It's right on the beach and we were lucky enough to have a beautiful seaview two bedroom suite/apartment. The suite was huge, two big bedrooms, kitchen, dining room/sitting room that also had a further pull-down double bed from the wall - which worked excellently for our family of 5 people - 2 adults and 3 children (all having a bed each). Cleaned every day to a very high standard.

Despite being all inclusive you still have to get the bill/check after each meal and run a tab at the bars. The bill/check is of zero value and as such a pointless exercise.

The Italian restaurant served one of the best steaks we've ever tasted, awesome in fact.

I was surprised at how good it was for the price, definitely would recommend.

Room Tip: Book Sunday to Saturday to avoid the potential of having to change rooms on the Saturday. We didn...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank AndrewHoxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Desert, CA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

We stayed the first two weeks of August on an II exchange so we didn't do the all inclusive. We liked that the resort is smaller than the mega resorts up the beach in the hotel zone. Taking a shuttle or a long walk from the beach to the room isn't for us. The Royal Cancun is located near the embarcadero so it has a lot of boat activity which is interesting to watch while relaxing under one of the numerous palapas on the beach. The beach itself is beautiful with clear calm blue water and white sand. There is a dock on the beach that has lots of fish for beginning snorkelers. The resorts includes the paddle boards, sail boats, fishing and snorkel gear for free. Our kids really enjoyed the resort activities and amazingly friendly staff. The rooms are older but clean and functional with daily maid service. We made a couple of trips to Costco and found everything that we needed to stock the kitchen at prices that were just slightly higher than in the US. We did look at some other resorts while we were there but each time we made it back to the Royal Cancun we all agreed that for us, it was the perfect resort- not too crowded, loud or big. I would highly recommend it for families.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank gregk111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isla Mujeres, Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 14 August 2014

As a time share hotel, the prices on the food and on the market a very expensive, also the try to force you to get the all inclusive package, wich by the way has no comparition woth an all inclusive hotel in the area

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lucasger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Escondido, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

This resort was a great place to take our son, wife and 3 grandkids under 8 yrs old. The condo was clean and we were pleasantly surprised to have daily cleaning included. The pools were great for kids (and adults) and the beach was steps away. Because of where the resort is located the water is shallow and no waves but made it perfect for 2 of my little girls to learn to snorkel. They became experts in no time and enjoyed snorkeling when we went to Xel-ha. The staff was friendly and helpful. The girls loved seeing the pond with turtles on site.
We would definitely come to this resort again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 5Grandkids_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colorado
2 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Not a new place but super nice with a great stakk and close to everything. They treat you like you are home. The beach is calm and the food and everything is great! If you want to go to a beach that has bigger waves they own one down the street and the have a shuttle that takes you there for free.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Genegeiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
carolkemp@aol.com
Level Contributor
179 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

This resort is now all inclusive. In order to give unlimited food, the quality has suffered. Many people don't leave the resort now. Parking is horrible and dangerous. Rented a car,,,several times had no spaces left...there is no valet parking...had to leave car in 'unofficial' spots which was a worry as I did not want the rental car hit. Also have had hip replacement --resort has no handicap spaces allocated for those with difficulties... Nice calm beach. Rooms are clean. Television is mostly Spanish language now as resort changed cable companies.

Room Tip: Building 11 is close to elevator. See view from room 1146 in Photo 1
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  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank carolkemp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Cancun All Suites Resort

Property: The Royal Cancun All Suites Resort
Address: Kukulcan Boulevard Km 4.5 Hotel Zone | Lotes C2 & C2A, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cancun
#16 Romantic Hotel in Cancun
#24 Top resorts Hotel in Cancun
#25 On the Beach Hotel in Cancun
#25 Luxury Hotel in Cancun
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Royal Cancun All Suites Resort 4*
Number of rooms: 201
Official Description (provided by the hotel):
The Royal Cancun(R) All-Suites Resort has breathtaking views, friendly staff and a beautiful beach surrounded by palm trees make this a perfect place for a getaway with the family. The Royal Cancun(R) is located on a privileged beach surrounded by beauty, turquoise colors and a relaxing atmosphere. Mellow down with the sound of palm trees moving with the ocean breeze and have a taste of the Old Mexico and our revered family traditions. Enjoy our fine dining, activities and many other amenities with the All-Inclusive package. ... more   less 
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Also Known As:
The Royal Cancun Hotel Cancun
International Hotel Cancun
Club International Cancun
International Resort Cancun
International Club Cancun

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