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“A wrap-up of the Sandos Cancun Luxury Experience Resort”

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Sandos Cancun Luxury Resort
Ranked #28 of 180 Hotels in Cancun
Ottawa, Canada
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
“A wrap-up of the Sandos Cancun Luxury Experience Resort”
Reviewed 2 July 2012

General Impression

Stunning views, outstanding service and incredible food and drinks make this hotel shine among the many others sharing the Cancun coastline. No questions or doubts about returning or referring others to this hotel.

Grounds

Located just outside the downtown district, the hotel is located approx 20 minutes from the airport, 5 minute bus-ride to shopping and 20mins to downtown Cancun. The decor is very chic and since they have recently switched ownership, they continue to make changes.

It's a boutique hotel with 8 floors and houses about 250 which provides for a more personable and attentive feel. While smaller than many surrounding hotels, the hotel makes great use of its space with 3 overlapping heated infinity pools, spa, tennis courts and state of the art gym. The stretch of beach is prime real estate where you can dry off on a beach chair or sprawl out on a Cabana bed. As the name suggests, it is a "luxury experience" resort and intended for adults/couples, but the grounds also have a play/day care area designated for kids. The grounds and rooms were always clean and well-maintained.

Rooms

The rooms are spacious offering king size beds or 2 doubles along with a standard desk, flat screen tv, and stand alone bath and shower. It also comes with a complementary safe to secure your valuables. The view from the balcony can be stunning allowing you to see both the lagoon and ocean. There is really only one strip of balconies that limit you to having only a partial view of the ocean.

Food/Restaurants

The hotel has 3 restaurants - "Seasons" which has a set menu, Asian "Gaijin", and "Zango" which hosts the breakfast buffet and a different theme every evening for dinner (Mexican, Italian, Caribbean, Lobster etc.). Aside from the breakfast which is buffet, all of the items are from a menu including the snack bar outside overlooking the ocean. The food is amazing. Menus were diverse and well though out. Three course meals (starter, main and dessert) is customary and at times resemble pieces of art. They will often showcase a special drink and little taster even before the bread comes out. Little touches like the flavoured butter and variety of breads to squid ink risotto make the tastes and experiences stand out above and beyond other all-inclusive resorts - I would go as far as even saying local fine-dining restaurants. For those fearful of trying something new, they carry traditional menu items as well. Be sure to reserve a night at the asian cuisine which has a talented and quick handed chef provides some entertainment while preparing your food.

Drinks

The hotel carries premium bar rail and served until 2 am at Bar 21. Bartenders are friendly and capable of making whatever drinks you want and however you want it. When I asked for a vodka cranberry at Bar 21 they asked "is Grey Goose okay?"...yes, yes it is.

Service

Excellent. Whether this is because the hotel was well below capacity or just the way they treat all visitors (which I think is the latter), the staff cater to your every need from proactively laying out your towels to bringing you food and drinks to where you are seated at the beach. Routine rounds are made by the pool and beach to ensure your either full, hydrated or both.

Spa

Very good and hosts a variety of treatments, massages, a mix between the two and for how long.

Entertainment

Entertainment is slightly lacking as you are limited to spending your time in Bar 21 for the evening. This is subject to change however as they plan on converting the 8th floor penthouse (where they hosted the Moet Champagne Party for all guests) into a nightclub/lounge which will be something special in light of the panoramic view of the Ocean.

Access for buses to where there is action run along the main street which is a short walk from the hotel and costs about $1 USD or equivalent. A high-end plaza called Kukulcan (designer labels eg. Vuitton, Gucci etc.) is only a couple minutes away, as is an outdoor mall called La Isla shopping village which allows you to walk around and tour the many local (souvenirs etc.) and commercial retail stores (Quiksilver, Puma to Lacoste, Zara and Hilfiger). The nightlife strip is about 20 mins by bus.

Cons?

While I'm limited to my room and the common areas, some people may have some minor cosmetic or preference-based opinions on the following:

Entertainment as I said will need some improvement but they are working to address this. The proximity to downtown and other sites along the way makes for a reasonable alternative.

The lighting in the rooms produce soft and slightly dim lighting and may not be bright enough for some. They offer several lights throughout the room which helps though.

The pillows are fairly thin and you may have to figure out whether one or doubling up is more comfortable for you. This wasn't a big deal for me.

Overall

The Sandos is a beautiful hotel which offers the stretch of beach your are looking for and the service and amenities one would expect from a 5-star luxury resort.

The staff is attentive and courteous, service is excellent and the food is incredible. These are sentiments that were equally agreed and appreciated by all of those who I spoke to throughout the week and I am hopeful that this standard is maintained as they continue to make this hotel their own. I'm confident they will but will have to return just to make sure.

Room Tip: With the building facing east to west the majority of rooms have views of the lagoon and the ocean.
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
11 Thank Breeze_n_Palm_Trees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sandos Cancun Luxury Resort, responded to this review, 15 July 2012
Dear Guest,

Thank you so much for taking the time to make these comments for us. We feel more than glad to hear about guests coming back and recommending our Resort to their friends, family and other guests.

As a new ownership and new concept we have made some changes in order to make a whole new experience of Luxury under a chic environment.

In every meal in the Resort you will be delighted by our Total Gourmet Experience which provides the best quality in food. We have 3 different restaurants. The Japanese restaurant “Gaijin” is something you should experience, your dinner will be prepared right in front of you.

Feel sure that all of our beverages are prepared with the highest quality liquor and you will be able to enjoy premium brands.

Our staff is totally committed to exceed the service expectations of our guests in order to make that the experience in the Resort be the best and distinguished by the service.

Regarding to the entertainment we are improving the activities.

We appreciate also the comments which will make us grow up!

Best regards!
Director
Martina Rodriguez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2012

My girlfriend and I stayed in an all-inclusive Sandos Suite on the top (eighth) floor. The room was beautiful, luxurious, spacious, and clean; and the views were gorgeous! We could see both the lagoon and the ocean from our balcony. The staff was very friendly and courteous, and the service always went above-and-beyond. They provided a variety of dining options -- four restaurants and room service -- all of which served delicious food and provided very quick and individualized service. Not once did we wait more than 20 minutes for an order. The pool and the fitness center were pristine -- better maintained and higher quality than some of the four- and five-star hotels I've stayed at in the States. All-in-all we had an amazing time at Sandos and would recommend it to anyone looking to travel to Cancun. Thanks!

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank miccar3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Sandos Cancun Luxury Resort, responded to this review, 15 July 2012
Dear Guest,

Thank you so much for your comments about our Resort. We are committed to assure that all of our guests at the end of their staying they had an amazing Luxury Experience.

We take care of every detail in the meals provided so our guests can have a Total Gourmet Experience.

Our new gym at the Spa del Mar has the ultimate equipment that will allow you to work out and keep fit during your staying.

Best regards!
Director
Martina Rodriguez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2012

I like the concept in that there were a variety of choices in gourmet food experiences (local, Japanese and molecular), room service, patio service and beach front service! My favorite interactions was with our waiter, Oscar C, who made the experience more personable. All staff were professional, and the rooms clean and comfortable.

In April 2012, the hotel staff was diligent in getting feedback and finding creative ways to make the hotel experience more lively with club experiences, beach volleyball etc. However, my friend and I were simply content to do nothing but enjoy the beach!

  • Stayed April 2012, travelled with friends
    • Value
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    • Sleep Quality
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Helpful?
2 Thank gracefulflirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Sandos Cancun Luxury Resort, responded to this review, 29 June 2012
Dear Guest,

Thank you for taking notice of the variety of Gourment Food that we have available for our guests to enjoy, Our restaurant Gaijin offers a very good Japanese experience with our chefs preparing your meal right in front of you! While Seasons offers you a more modern molecular food experience.
Theres a lil bit of everything here at Sandos Cancun Luxury Experience Resort and dont you worry were now giving our guests more daily activities with our great Entertainment staff so dont hesitate to come see us again!

Best Regards,
Martina Rodriguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 June 2012

This hotel is definitely luxury! I was looking for a relaxing get away and this was it! EVERYONE at this hotel went beyond my expectations! If you are looking to party, this is not the place for you. You can always (24hrs) take a bus for about $1/pp to the night life. Premium drinks are served from Grey Goose to Crown Royal, the food is good, and the infinity pools are great! The front desk personnel (Claudia, Martina, Cynthia), bell hop (Jorge), the waiters (Juan, Carlos, Antonio), pool concierge (Adriana), spa (Frida, Miriam) were extraordinary!! The Japaneses restaurant accommodated my allergies which was great!!! If I forgot someone I'm so sorry. It's hard to remember everyone's name. The only negative thing was that the air conditioner was not cold enough for me at night, but it will not effect me returning for my birthday. Fran(Houston, Texas)

Room Tip: Ask for a view of the lagoon and the Caribbean. The sun sets on the lagoon.
See more room tips
  • Stayed June 2012, travelled solo
    • Value
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    • Service
Helpful?
2 Thank Fran2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Sandos Cancun Luxury Resort, responded to this review, 29 June 2012
Dear Guest,

For a relaxing experience you have definetely come to the right place, we try and focus on giving our guests more of a calm, relaxing experience.
From our wonderful Spa Del Mar to our infinity pools we give you that stress free enviornment for you to relax and unwind. We go that extra mile to acomadate you and make sure your having a splendid time while not having to worry about allergies, our chefs are great with these situations so you wont have to hold back and can fully take in the whole Luxury Experience that we offer.
Thank you for letting us make sure your vacation is a great one, well be more than happy to have you with us again soon for your birthday!

Best Regards,
Martina Rodriguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 June 2012

Ive been traveling to Cancun since my senior year in high school (at age 18). 15 years later I still enjoy my vacation. This is my second time staying at Le Meridien in Cancun and I find it just the best. The grounds are very nice. I like that it is smaller and quaint. Customer service has changed a bit since the new management however not a problem. I will continue staying here and I definitely recommend it to everyone. Before I forget, the meals are absolutely delicious.

  • Stayed May 2012, travelled as a couple
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Helpful?
Thank Joel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 June 2012

stayed at sandos for our honeymoon and loved it, the staff were very friendly and couldn't do enough for you. Really nice people who made our stay unforgettable, forget tom cruise in cocktail rodrigo is by far better at cocktails, we were invited to a champagne party within the hotel and also dined on the hotel beach which was perfect, definately going back!!!! Only criticism i would have is not much entertainment but it was a quiet time when we went. The pools were the best I have ever been to, you can even enjoy a cool drink in the pool, we were treated like royalty, i miss it.

  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lucymcd119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Gerente at Sandos Cancun Luxury Resort, responded to this review, 29 June 2012
Dear Guest,

Thank you for staying with us, here at Sandos Cancun Luxury Experience Resort we make sure that every thing that we do meets or exceeds your expectations.
We have a very quialified staff that assures that any cocktail or meal is served to your liking. And dont worry about the entertainment we are working to incorporate more entertainment for our guests, as part of our whole Luxury Experience that we offer. We hope to have you back again soon for another great Vacation and unforgetable Luxury Experience here at Sandos Cancun.
Best Regards,
Martina Rodriguez
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2012

I stayed at Le Meridien a few months ago, and when I arrived I was impressed by being greeted with drinks and a hand towel for the long journey. We booked our reservation here through expedia and specifically chose this hotel for there big suite upon arrival we were told expedia cancelled our reservation and that they didnt have the suite avaliable for that night so we went to another hotel for just the one night and came back the next day after getting things situatied with expedia and everything. The room was quite beautiful with a nice bed and living area and the balcony was facing the ocean and lagoon. We loved everything about the room, the fridge in the room came in handy, and the bathroom and tub were wonderful !! We ate at the resturant often and room service food was good as well, all of the staff was so nice. Only problem was at the time they were doing construction near the hotel so it was a little annoying trying to be at the pool with that but the beach was wonderful with the cabana's. We used the hotel's tour and both of the tour's that we did were wonderful we really enjoyed them! Overall was pleased with everything, nothing over the top but by other peoples reviews it seems it could have been much worse.

  • Stayed August 2011, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Melly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandos Cancun Luxury Resort

Property: Sandos Cancun Luxury Resort
Address: Boulevard Kukulcan Km 14 Manzana 53 Lote 37 1 | Hotel Zone, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 180 Hotels in Cancun
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Sandos Cancun Luxury Resort 4*
Number of rooms: 213
Official Description (provided by the hotel):
A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more   less 
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