I want to begin by saying that my first experience and definitely not my last in Cancun was beyond phenomenal. I have traveled to many places in the Caribbean, South America, North America and Europe and never have I felt so welcomed like I did here. As soon as we arrived to the front of the resort we were greeting by an amazing man named Eric who took our bags and greeted us with roses and champagne. My sudden thought was "Wow is this real life?" He was nothing by kind, respectful, and quite hysterical. He then walked us to the front desk where my friend and I were greeted by a wonderful gentleman by the name of Angel who was beyond nice and recommended the best spots to check out throughout our stay. The staff was incredibly attentive and respectful I couldn't believe the service we were getting. We truly felt like queens and anything we needed or were in the mood for they would make it happen. The pool bar and its entertainment was phenomenal and very fun. The food, drinks, atmosphere, and ambient was amazing. ALL of the servers from the outside pool bar were exceptional and I would give them all raises. haha Our favorite server was Christian! He was always asking us what he wanted and many times brought us random drinks and food just so we could try and we sure enjoyed every one of them. He was nothing but nice to us and I would love to come and visit just to say hello one more time. The restaurants were exquisite especially the buffet for breakfast and dinner. WOW!! best food I have ever had! They also had a Japanese restaurant that was delicious. Our chefs and servers put on an amazing show that I had never even seen in the U.S. Our servers and cooks were Arturo, Jorge, Efrain, and Manuel and boy do I recommend them?... These guys were great! Best service, great attitude, happy smles, and just looking to have a great time and share their cultures. Overall, our experience was like no other we have ever had. The next time I come back to Cancun or Playa del Carmen, Sandos will be my go to spot I won't even have to think of it twice. I would recommend this to anyone looking for a nice luxurious looking place to be far from the WILD spring break crowd, but enjoy with a great group of CLASSY people. The best part is that it is KID friendly! I would give this resort more than 10 diamonds! It was an A+ in my book and will keep coming back for more! My favorite part was that everyone in the resort would greet you no matter what and they always had a smile on their face no matter the day. This makes me want to come back and never leave. Attention and happiness is key and boy does SANDOS CANCUN LUXURY EXPERIENCE RESORT have it! ;-)
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Luxury Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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