Dear Nancy (Front Desk Manager),
We would like to express our sincerely appreciation to you and your staff made our visit comfortable and enjoyable. We visited your resort from June 13th to June 18th. On June 13th, we caught the earliest flight, 5:45AM, leaving Boston to Cancun. Arriving your resort around 1:30. At the time of check in, our room were not ready till 3:00. We had our great lunch and tried to move in our room around 3:00. However, the room was still not ready. We were told the room should be ready by 3:30. At 3:35, we checked the front desk again, they said it may be ready by 4:00. At that time, we were tired and we really need rest since our early start our day. Your staff, especially Kohtan and Alex, put in extra efforts expediting the situation, we were able to move in immediately. We really appreciated their help.
During our stay, both Kohtan and Alex were very helpful when we have needs from the desk. we would like to let you know how appreciative we are for their friendly and helpful attitude. It certainly made our stay much comfortable and enjoyable. You should be very proud you have them as your staff!
Thank you and your staff!
Mikey & Betty Yang
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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