We visited this all inclusive hotel during winter time. The hotel advertising and presentation is misleading as far as quality concerns.
The opulence and glory of this former Le Meridien hotel and its elegance survive but it is a mere show. The place seems now to be catering for tacky mass tourism, mainly from Russia. The food is not good nor tasty, although they make painstaking efforts to present it as extraordinary, but is surely satisfyingly abundant for those who are after quantity.
The general impression is: the way the staff is trained remains clumsy and they do not understand true service concept. They keep repeating always the same sentences without knowing the meaning nor how to reply: they tend to push people to spend with their mantra (at the welcome/check in desk, in the spa, at selling tour packages or particular drinks) and expect the tip, which was really disturbing.
We had several problems with our hotel room's cleanliness: dirty and stained sofas, chairs, electricity not working, etc (the maintenance is horrible) and had to switch room after much complaining and negotiating. It was an exhausting process. Slow and very weak wifi connection in the rooms, we had to go down the lobby most of the time to use it.
The weather was cold, windy in mid January and no one could use the two big outdoor pools. The hotel overshadows them so since the water is not heated, they remained cool the whole week.
The beach is lovely and seems endless, so you can take long walks along or jog and it is really pleasant in the early morning hours or during sunset. Staying there until late afternoon was the best part of the holiday.
The staff does not speak English well but try hard, so it was difficult to communicate.
The spa use is not included and it stayed mostly empty, being also very expensive.
The airport transport at the checkout was totally messed up and caused us serious stress, the staff not being able to speak proper English nor wishing to get involved in something troublesome nor was knowing who was handling what.
The general feeling was: no one was really in charge nor knew what the staff was doing.
I would certainly not recommend it travelling that far /staying with them.
- Official Description (provided by the hotel):
- A refined and yet welcoming sense of personal service pervades Sandos Cancun Lifestyle Experience Resort. Our guests enjoy an intimate setting on the sands of Cancun, combining a great all inclusive Total Gourmet Experience with pleasure and relax in 187 rooms, 26 suites. The visitors may enjoy a world-class spa with fitness center, two fine-dining restaurants, three tiered pools, and the Caribbean beach with private cabanas and beachside attendants. ... more less
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