Im finding it difficult to write a fair and balanced review here because there are so many things about this hotel that are absolutely fantastic but a couple of things that really spoil it for us. We are still here on the 6th nov, so this is live off the press. Its a new hotel and if they get the fine tuning right it can be outstanding, however if they don't, it will certainly not achieve the exclusivity level it deserves and the customers expect from a hotel of this standard. Obviously this is only our view, however we are speaking to many of the guests and are finding they share the same views.
The accommodation is first class ( we are in a preferred guest room which is stunning) and the public areas are very modern and beautifully presented. The lobby and coffee bar are great and certainly give the wow factor on arrival. Facilities generally are first class and immaculately clean as you'd expect.
Staff are out of this world helpful, polite and friendly. This is a real strong point of the hotel - the staff really are amazing.
The food overall is excellent particularly the breakfast / lunch buffets, the Nebbiolo and the Bluewater Grill. I'd give the others a miss - they aren't bad, they just don't quite match the high standards set by the outstanding Italian and Steakhouse. The Sea Salt (poolside restaurant) is actually pretty poor - we had the worst service by far here and cold food served. Asking around other guests they've had the same experience. Give this a miss and just nip inside to the buffet - you won't be disappointed.
So with all these great points, why are we not having the most amazing holiday ever??
The issue for us is that the hotel needs to decide what it is and what clientele it is aiming to attract. Throughout our entire holiday we are being bombarded with the loudest most outrageous dance type music I have ever heard. You simply cannot escape it as it is everywhere, the pool area, the lobby, wherever you go it is an assault on your senses. Even the preferred guest pool area is the same, albeit we did get it turned down a bit. We are in our early forties so not quite in old age yet and certainly not prudes, and looking round the hotel I'd say the average clientele would be around our age group or even a little older - the ones we speak to are feeling the same way! This is like being in a club 18-30 night club resort in Ibiza. This is not what we want from a 5 star supposedly exclusive resort. We are not trying to be 18 again and so we go to these kind of resorts to we have some feeling of exclusivity and a little peace and quiet to relax. We along with numerous others have complained but sadly it isn't changing... The standard response is that they have no control over it as it's controlled by head office! The management really need to just have a walk by the pool and see who the guests are.
There is also a point about how other guests are allowed to behave. We have a particularly noisy bunch around this week who insist on playing their own music at the poll side which again is something I don't expect to be allowed around a resort like this. Having 2 noises competing for air time is particularly annoying. This is inappropriate and unacceptable as I believe nobody should be expected to have their privacy intruded in this way. The hotel need to have a code of conduct that they enforce with all guests. Why should everyone be subjected to this?
So to my point about the hotel deciding what they want to be - is this going to be a high end resort creating exclusivity or are they looking for a younger more lively clientele who want a night club type environment with dance music blasting out all day long - they need to decide.
For you the potential guest you need to know before you book what you're coming to. It's an outstanding hotel with many amazing points, but if you're looking for tranquility, peace and quiet and exclusivity it won't be for you. What begins as an irritation quickly builds to being a real issue that for us is spoiling our holiday.
It's a shame because it has the potential to be amazing, it just isn't quite.
- Official Description (provided by the hotel):
- Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more less
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