We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic beach and view”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Secrets The Vine Cancun
Ranked #6 of 177 Hotels in Cancun
Certificate of Excellence
Reviewed 5 December 2013

Recommend getting the preferred suites since they are on floors 21-28 and have a Fantastic view of the hotel zone. The preferred suites also have a private pool that is secluded. The water is beautiful and so is this resort. Be sure to try one of the two free wine tastings every day. This is one of the few resorts where the hot tub is warm enough to really be relaxing. The food is good and selection is outstanding--what an impressive buffet for every meal!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 7 December 2013

Dear Alan C,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit.

We are overjoyed to read that you have enjoyed your stay, specially the view that characterizes every suite of our resort as breathtaking. We are also delighted to read that you have enjoyed the facilities and special amenities delivered to Preferred Club guests.

We are also glad to know that the Jacuzzi was on the right temperature and that you were able to attend to our wine tastings, it's one of the characteristic and exclusive services offered to our Secrets The Vine guests.

Once again, we thank you for taking the time to share such a wonderful review of your experience with us. We look forward to have you back at your home in the Mexican Caribbean.

Warmest regards,

Zuleica Ávila
Social Media Coordinator
info.sevcu@secretsresorts.com
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (9,050)
Traveller rating
Traveller type
Time of year
Language
  • More languages

6,075 - 6,081 of 9,050 reviews

Reviewed 5 December 2013

We just came back from a vacation at Secrets the Vine. Very amazing hotel with equally amazing food and impeccable service.

We enjoyed dining at all the restaurants with Blue Water Grill being our favorite. We requested a room facing HardRock side though the Sandos side isn't bad either(we were there for one nite).

The early breakfast option in the room option was an amazing touch too...and we had breakfast in our balcony with a great view at 6am in the morning just in time for our 7AM Chitchen Trip.

It was truly an all inclusive. U only had to pay for some fancy wines(regular wines were free) and the spa if u use it. I made use of the spa facilities and that was pretty good too.

Also availed the fotographer service which was a little expensive 15$ per picture.

Last but not the least, the shows were pretty good too..the Thanksgiving show and the pool show with dancers were almost Cirque-de-Soleil caliber(minus the set).

All in all...a great time and highly recommended.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Poozza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 25 January 2014

Dear Poozza,

We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure receiving you and we appreciate that you have taken the time to share your experience on Tripadvisor.

We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service and the room service breakfast . We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

Once again, we appreciate your kind comments of our resort and look forward to welcoming you back in a not too distant future.

Warm regards,

Zuleica Ávila
Social Media Coordinator
info.sevcu@secretsresorts.com
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

My Husband and I went to Secrets The Vine during Thanksgiving week!!! What an amazing hotel!!! It was clean, chic, and so new and modern. It's only about 1 1/2 years old and it is beautiful!! The pools are very nice. No need to upgrade to the preferred level/pool unless you want to sit by a bunch of stuck up boring people sipping on champagne. The bottom pools are where it's at!! Now don't get me wrong, if your looking for a party hotel to get wasted till 4am, this is not for you. STAFF HERE IS AMAZING. A few shout outs to those who made our trip extra special!!!!

-Kara, Kendal and Victor: part of the entertainment team, they were so nice, energetic and just so much fun!!!!

-Oliver: pool guy! So attentive and just an awesom attitude!! He always made sure our drinks were refilled quickly!

And last but not least, our ABSOLUTE favorite person ever was Jimmy: a server in the Italian restuarant! Jimmy was simply amazing and the best waiter we had ever had!!!!!!

So after said and done! STV was an amazing vacation and we can't wait to go back!!!!!

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Mkhahn2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 5 December 2013

Dear Mkhahn2303,

We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets The Vine Cancun.

We are overjoyed to read that you have enjoyed your stay, specially our Staff's great service and attention, we will get your kind compliments to Kara, Kendall, Victor, Oliver & Jimmy.

We would certainly be glad to have you back for another round of a wonderful stay. Please feel confident to reach us prior your next visit at info.sevcu@secretsresorts.com if you need assistance prior arrival.

We look forward to have you back at Secrets The Vine, your home in the Mexican Caribbean.

Warm regards,

Zuleica Ávila
Social Media Coordinator
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

Gorgeous hotel and location, beautiful beach and wonderful food and drinks. However, albeit all inclusive, most wine has an up charged that you get pushed to buy. You can hear everything in the hallway when sleeping

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AMResorts
2  Thank Johanna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 5 December 2013

Dear Johanna K,

Many thanks for taking the time to leave your kind words and observations following your recent stay with us.

We are very sorry to read that our wine selection did not reach your expectations, however it's very important that I mention that we have twelve labels of wine available at our bars and like all our sister resorts we have a wine list for guests to purchase in case they would like to get something outside of the all inclusive wines.

We also offer complimentary wine tastings for our wine lover guests during their stay.

We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

Sincerely yours,

Zuleica Ávila
Social Media Coordinator
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2013

There's a reason these baby masterpieces are famous in Cancun.
Order them rare at Nebbiolo (easily the best restaurant at Secrets The Vine)
and bask in heaven. Not a lot, but as good as lamb gets. Wonderful
beef carpaccio app. Kudos to the whole gang at Secrets the Vine. Special
call out to Martin at Sea Salt by the pool. And the Cappucino Crew in the
lobby. Modern, friendly, tasteful, superb. Secrets was spot on.

Room Tip: Didn't get a suite and certainly didn't mind. Plenty of room and top notch, modern ameniti...
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 5 December 2013

Dear Daniel W,

Thank you for choosing the hospitality of Secrets The Vine Cancun, and for taking the time to write a review about your recent experience.

We were delighted that you've enjoyed all the details we take pride in offering our guests. Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

Once again, we thank you for taking the time to share such a wonderful review of your experience with us.

We look forward to have the pleasure of hosting you back in the near future.

Warmest regards,

Zuleica Ávila
Social Media Coordinator
info.sevcu@secretsresorts.com
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

My husband and I previously went to Secrets Punta Cana and was pleased by the service so decided to book another trip. Secrets the Vine was over the top and I would highly recommend this hotel to anyone looking for a great place to relax, soak in the beauty and enjoy the AMAZING staff.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with AMResorts
Thank Brookeli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 5 December 2013

Dear Brookeli B,

On behalf of the entire staff of Secrets The Vine Cancun we would like to thank you for taking the time to post a review of your stay at our resort. It was a pleasure being your hosts during your recent gateway to the Mexican Caribbean.

We are overjoyed to read about your preference in our sister resorts, we are very happy to learn that your stay with us was a most pleasant one and that you were highly satisfied with our service.

Again, thank you for sharing your experience. Our team looks forward to having you back in a not too distant future.

Warmest regards,

Zuleica Ávila
Social Media Coordinator
info.sevcu@secretsresorts.com
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

My husband and I spent a lot of time deciding between resorts for a winter getaway, and despite our travel agent's advice to go to another resort, chose Secrets The Vine because of the amazing reviews. We used Air Transat tours to get there, and won't ever fly Air Transat again, but that's for another review. We booked the Preferred Club because of the extra perks. We wouldn't return to the resort and likely wouldn't recommend it due to a number of issues, but depending on what exactly you are looking for you may like it. I will try to make my review simple with a list of pros and cons:

Pros:
- great reception when we arrived to champagne, a cold towel, and a short tour of some of the resort
- the spa is very nice with good service
- the house wines are all very good
- the rooms are very clean and gorgeous, and the beds are comfortable
- after complaining to our concierge, who did nothing, we went to the front desk and spoke with a manager about the many issues in our room (noise, fridge and toilet leaking, lights not working) who almost immediately changed our room and was very apologetic
- the entertainment staff is fun and engaging and do work hard to get people involved in the activities, which are a lot of fun
- the food in general is exceptional, except from room service. We didn't have a meal in a restaurant that we didn't thoroughly enjoy.
- the sports bar's bartender Noroberto was awesome- engaging, good at his job, and was one of the main reasons we kept going back there

Cons:
- for the first 3 days we were pressured to upgrade our room, to a price that went down every day. We looked at the rooms and there wasn't anything significantly better, but they still kept asking at our concierge even though we said no.
- do not be fooled into thinking that your gift certificates for the spa are for a one-time use. They need to be divided up into $40 or $20 increments.
- you will constantly be pressured to buy bottles of wine or dinners on the beach or whatever else they can get out of you for extra money
- the drapes do not close properly in any of the rooms and all balconies are lit up at night. If you need darkness to sleep, bring an eye mask.
- the walls are extremely thin- to the point where we could hear the water from the shower next door
- the staff is less than willing to deal with rowdy people at 3am and we had to call 3 times before they sent someone upstairs to deal with the shouting in the hallway
- there is a lot of staff but the service is inconsistent. you will wait at breakfast sometimes for a long time while the hostess is waiting for someone to take you to one of the many empty tables. there also seems to be a lot of staff just standing around.
- the pools were not heated until one guest went ballistic on the second to last day of our trip. they were WAY too cold to spend any time in.
- there are not enough chairs at the main pools for the guests they have during low-season. I can't imagine how this would go over in high-season.
- the resort can't seem to make up its mind about whether it wants to be a fun resort or a do-nothing resort. they start activities and play music for a little while, and then stop, and then start again and stop. We weren't looking for a party resort at all, but it would be nice to maintain the "fun" vibe that the entertainment staff works so hard to establish.
- because there are no reservations allowed in the restaurants, you can expect to wait up to an hour for a seat
- staying on the Hard Rock resort side means lots of loud (ie obnoxious) music throughout the day until around 10pm. Not good for relaxing in your room with the door open
- restaurants all close by 11pm, and the bar closes at 1am with food only served until 11pm
- tipping is nice and we didn't mind doing it at all, but it certainly did not guarantee good service the next time you came into contact with that server

Preferred club notes:
- Worth it if:
a) you want a quiet pool with limited number of guests
b) you want a continental breakfast and a small bar area exclusively for the club members
c) you value in-room wifi to make up the cost
- Not worth it if:
a) it matters if you have a spot at the private pool
b) you expect better service in general because of it
c) you think the concierge will do more than the front desk staff can
d) you expect the food in the 12th floor lounge to be fresh
e) you expect the mini-bar to be restocked because of it

Final notes- we went to Sandals for our honeymoon, and we were told that Secrets was as good as Sandals, which maybe is where this resort fell short for us. We spoke to many people who absolutely loved the resort and couldn't get over how incredible it was, but we generally couldn't agree. Our last night there we went to the Chef's tour meal in the ballroom area, which was supposed to be the chefs all displaying their incredible talent (which we knew they had from the restaurants). However, it was horrible. The soup was gold, the chicken was raw and the rest of the meat was inedible. The entertainment (Divas, which is not drag queens like we thought) was really good too, which made up for the awful meal a bit. Unfortunately by the time it was over, all the restaurants were closed and we were very hungry. We ordered room service and a pizza arrived with what appeared to be pesto on it (no pesto mentioned on the menu) which would have killed me if I had eaten it, and when I called about it they were not even remotely apologetic. Not a good way to end the trip.

Room Tip: Ask to be on the side away from the Hard Rock hotel
See more room tips
  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank CDF99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SecretsTheVine, Social Media Coordinator at Secrets The Vine Cancun, responded to this reviewResponded 5 December 2013

Dear CDF99,

Thank you for taking the time to share such a detailed overview of your stay. Our guest’s feedback is truly appreciated in our constant commitment to provide excellence.

Please receive our apologies if we did not fulfill all your expectations. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

Please be certain that your comments will not be overlooked and we truly hope to have the opportunity of hosting you back home in the future.

Sincerely yours,

Zuleica Ávila
Social Media Coordinator
Tel:(52) 998 8489400

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.2 mi away
Live Aqua Beach Resort Cancun
2.7 mi away
Le Blanc Spa Resort
Le Blanc Spa Resort
#1 of 177 in Cancun
5,993 reviews
0.2 mi away
The Ritz-Carlton, Cancun
Show Prices
Show Prices
Show Prices
4.2 mi away
NIZUC Resort and Spa
NIZUC Resort and Spa
#2 of 177 in Cancun
2,444 reviews
3.6 mi away
Hyatt Ziva Cancun
Hyatt Ziva Cancun
#5 of 177 in Cancun
4,705 reviews
3.5 mi away
Grand Fiesta Americana Coral Beach Cancun
Show Prices
Show Prices
Show Prices

Been to Secrets The Vine Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Secrets The Vine Cancun

Address: Blvd. Kukulcan Km. 14.5 | Retorno del Rey, Lot 38 + 38-b, Zona Hotelera, Cancun 77500, Mexico (Formerly Secrets The Vine Cancun Resort & Spa)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 177 Hotels in Cancun
Price Range: £285 - £699 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets The Vine Cancun 5*
Number of rooms: 497
Official Description (provided by the hotel):
Escape to the heart of Cancun at Secrets The Vine Cancun. This adults-only, ultra-chic, contemporary resort offers all the indulgences of Unlimited-Luxury(R), starting with 497 modern, elegant guest rooms and suites, 24-hour room service and pool and beach wait service. The 497 graciously appointed guest rooms and suites comes complete with Italian porcelain and teak wood furnishings and sleek, private terraces overlooking the crystal-clear Caribbean Sea and Laguna Nichupte. All guest rooms and suites are equipped with luxurious amenities including 24-hour room and concierge services,daily refreshed mini-bar, smart TVs and much more. Plus, stay connected with Unlimited Connectivity -offering free WiFi and free calling to the U.S. and Canada and more. The experience continues with limitless access to six gourmet restaurants and top-shelf spirits served at the six modern bars and lounges throughout the resort plus 24-hour dining options allow guests to devour late night bites at The Vine Café or stay in and order room service. Sommelier-led wine tastings with some of the world's finest wine collections with wine pairings and wine education are available for all guests to partake in. The Vine Bazaar, a contemporary and unique centralized venue adorned cozy café, relaxing terrace and more indulgent gourmet fare and beverages. All topped off by an array of exciting live entertainment and the added option to visit nearby participating resorts for a night out with the Sip, Savor & See Dining Experience. Relax by one of three sparkling swimming pools, partake in many of the daily activities that are offered, or enjoy a spa treatment at the exquisite Secrets Spa by Pevonia(R), boldly inspired by cave-like structures and natural cenotes of the area. Hit the links with complimentary greens fees at a nearby championship course, or partake in Sommelier-led wine tastings. Whether you're doing it all or doing nothing at all Secrets The Vine Cancun is the ultra-chic destination to indulge in pure luxury. Secrets The Vine Cancun - Sparkling. Elegant. Bold. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with LoveHolidays, Holiday Gems, Hotels.com, Southall Travel, Expedia, Travel Republic (UK), Booking.com, Travelbag, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L., getaroom.com, Evoline ltd and HotelQuickly so you can book your Secrets The Vine Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing