This hotel needs to improve its appearance and security. Bedding is SOOOOOO shabby. Single sheet on a bare mattress.
Dingy bedspreads. YUK. Thread bare and raveling towels---no hand towels or washcloths provided. The door is so flimsy that it would yield to the least pressure. Halls are dark and ominous. They are equipped with motion sensor lights so you have to be right under them to get any light. You have no idea what is lurking at the end of the hall. Bathroom has the tiniest toilet and a stand up shower. The room smelled musty and malodorus. I was very thankful that I had packed some pillowcases and a strong sachet to place in the room. Wished I had a full set of linens! I simply did not feel comfortable or secure. There was noise & conversation all night in the hallways. Front desk person was surly & totally unhelpful. That said, the restaurant on site was OK. We had a good evening meal and breakfast the following morning. We only had to do one night here. Could not have stood another one.
- Official Description (provided by the hotel):
- Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more less
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- Also Known As:
- Xbalamque Hotel Cancun