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“a different type of cancun”

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Hotel Xbalamque Resort & Spa
Ranked #154 of 175 Hotels in Cancun
Level 6 Contributor
72 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“a different type of cancun”
Reviewed 28 September 2013

I had to be in Cancun for a hospital visit and I wanted to stay somewhere comfortable but non-resorty and a place that was actually somewhat Mexican. The Mayan themed decor gave me that feeling which made me happy to be in a city that feels more like the US than Mexico.

The room was ok. The details are not refined but it is comfortable and clean. A huge and comfortable bed dominates the room. The bathroom is big and has good light. I had no hot water in my shower, though I did find out later that there are certain times when the water is hot.

Connection to the wifi was perfect with a router outside my room but the internet itself was sluggish.

The included breakfast was ok to average, very basic and nothing special.

The aircon was not really aircon in my room. Its an aircon unit but only the fan function worked in my room.

The waitstaff at breakfast and the front desk staff were helpful and friendly.
Was unfortunately woken by the maid every morning knocking on all the doors checking to see if people were still in the room.

Close to ADO bus terminal

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TalbsOnTheGoGoGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, Ecommerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 1 October 2013
I´m so sorry for all incovenients in your stay. I will send this information to General Manager, in order to review these points. Thanks for your time and your visit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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439 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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English first
Level 1 Contributor
2 reviews
Reviewed 18 September 2013 via mobile

Free Wi-Fi. Free continental Breakfast. we were there for only one night but it was enough for us to go back. Our room had two bed a/c tv great shower. The area around the hotel will give u the great feel of beibg in Mexico. the decor of this hotel is as if u were in am art museum! I loved it. all I kept saying I cant believe we paid what we paid and its so nice here!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dorisrams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 28 September 2013
Thanks for your comments. We hope see you again in Hotel Xbalamqué, in your next visit to Cancún, México
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yellowknife, Canada
Level 6 Contributor
102 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 27 July 2013

I enjoyed the interior design also the fact that it is centrally located and close the ADO bus depot, it is a good choice for those not interested in the fake hotel zone, everything is nearby. The basic breakfast was good.

Room Tip: I would phone to reserve rather than email, I had some trouble to get an email answer
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  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Veillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 28 September 2013
Thank you for your comments. We hope to be your preferred hotel on your next visit to Cancun.
Greetings to Canada!!
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London, United Kingdom
Level 5 Contributor
95 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 29 May 2013

We stayed at Hotel Xbalamque for one night in May 2013. Good hotel in a great location near the bus station. Comfortable, and clean with a good shower and wifi connection. Air-con is good if a bit noisy and you can't adjust the temperature. Basic continental breakfast included.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 28 September 2013
Thank you for your comments. We will consider all of them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ave Maria, Florida
Level 4 Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 May 2013

Hotel Xbalamque Resort & Spa located in downtown Cancun on Yaxchilan Avenue allows visitors to experience a more realistic version of Mexico than those who spend all of their time in the Hotel Zone. The variety of dining options run from elegant [La Dolce Vita] to mid-range [El Pescadore] to 'Curb-Side/Push-Cart' Vendors. Three city park areas where the locals spend time celebrating alomost every evening provide excellent people-watching opportunities. Religious services are readily available for most denominations. All within easy walking distance. The Xbalamque Hotel attempts to bring a 'Mayan' feeling to its guests. Certainly, it is not a five-star operation, but it does provide 'good' value for ordinary folks on a budget. The staff is friendly and tries to be helpful. The Standard Rooms are comfortable with two double beds, ensuite bath, and enough storage space. The upgrade 'Suites' offer a king-size bed and considerably more room. [Make sure to ask for the Akumal Suite, which is the 'pick-of-the-litter' in terms of spaciousness.] The'Suites' cost about twice as much as the Standard Rooms, so the budget traveler should probably just settle for a Standard Room. The rate usually includes a modest continental breakfast of coffee, toast, butter, jelly and either a small plate of fruit or a glass of fruit juice served in the small restaurant from 7AM until 11AM. Additional items can be purchased to expand the breakfast. The restaurant is open well into the evening with the usual Mexican dishes. While the Xbalamque cannot compete with the 'top-of-the-line' hotels, it is by far the 'best' value for the budget traveler. No one should consider staying at the Xbalamque unless they understand the difference between a 'luxury' hotel and a 'budget' hotel. The price certainly gives an easy-to-interpret quantitative measure of the qualitative difference between the two. In our mind, the Xbalamque is a neat place to stay in town in Cancun, especially if you make your reservations a few months in advance and get a 30% to 40% discount from the already inexpensive base rates.

Room Tip: If you must have an upgrade 'Suite', be sure to ask for the Akumal Suite. Also, be advised t...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jean Jim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 28 September 2013
Thank you for your comments. We will see you again!!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 May 2013

We stayed for a week in this hotel and I was immediately unsatisfied. Luckily i didn't pay too much for this hotel seeing as though i booked it the day before i flew out to Mexico, as a last minute deal.

Also please be aware if you book bed and breakfast with this hotel, be sure to check how many breakfasts are included as we only got 2 breakfasts every morning for 4 of us. It was very noisy at night as there was some sort of jazz band playing till the early morning. There was no fridge in our room, the shower was very old and i sometimes got a static shock from the taps when trying to turn it off or on.

The location of the hotel was very poor as it isn't situated near any beaches or any major shops, other than souvenir shops which meant we spent alot of pesos on taxis everyday. Also, there was no other solution to traveling to the beach as the 'pool' area wasn't very nice and didn't get any sun during midday.

Other than this id have to say the staff did try to help us out but didn't know very much english, so id recommend learning a few spanish words to speed up the process, Also the beach, 'la playa tortugas' was the main beach we travelled to, it was very nice and offered trips to near by islands, snorkeling and swimming with dolphins. Id recommend the all inclusive boat ride to Isla Mujeres, which was the highlight of our holiday as it had loads to do on the island like, shopping, sightseeing, trips to turtle sanctuary's and an all inclusive buffet which was beautiful.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TripMad038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce at Hotel Xbalamque Resort & Spa, responded to this review, 21 November 2013
I´m so sorry for all incovenients in your stay. I will send this information to General Manager, in order to chek these points. Thanks for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2013 via mobile

We stated in the hotel for 1 night only and although it was tolerable, I definitely won't be back. Rooms, although cleanish, in terrible need of updating. There was a thumb width gap in wall around the aircon. The aircon itself seen better days - rattled throughout all night! No remotes(or we weren't given them) for TV and aircon. The breakfast was a total joke: 3 pieces of toast for 2 and a little butter.
My advise pay a bit more and stay elsewhere.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tiglet-tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ivan R, E-commerce Executive at Hotel Xbalamque Resort & Spa, responded to this review, 28 September 2013
Thank you for your comments. We will consider all of this situations. All of this will send to General Manager. In order to improve all our service. But, for example, we have changed the Bufet Breakfast, now day is better with more options.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Xbalamque Resort & Spa

Property: Hotel Xbalamque Resort & Spa
Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #154 of 175 Hotels in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
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Also Known As:
Xbalamque Hotel Cancun

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