basically, that's the message we received from the female and male working the front desk at the time. We booked through Expedia and were supposed to be in a large deluxe suite and receive free standard rate meals. the female receptionist just shook her head while looking over the itinery and then commenced writing up what she was going to give us instead, which was not the deluxe room and there would be no free meals....not while she was on watch, anyway. we requested her to phone expedia for clarification and again she shook her head and basically tried to hand over the key to an inferior room and while doing so informed us that meals would cost us 100 pesos each if we wanted to include meals. at that point we decided to try staying somewhere where the service and rooms were great which was el rey del caribe. note: we had pre-booked these places and had no idea what they were going to be like in advance except by what others had said on trip advisor, etc. el rey did indeed have a room for us and it just happened to be the room we stayed in before and it was all very inviting and comfortable. summary: there are lots of great places in mexico to stay at and wonderful mexican people to meet, however, once in awhile one can be unlucky but we just have to make the best of it. afterall, we're on vacation....right :)
- Official Description (provided by the hotel):
- Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, Booking.com, Expedia, Hotels.com, getaroom.com and HotelQuickly so you can book your Hotel Xbalamque Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Xbalamque Hotel Cancun