We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Real Mexico”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Hotel Xbalamque Resort & Spa
Ranked #157 of 181 Hotels in Cancun
vegas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Real Mexico”
Reviewed 6 March 2009

If you want Waikiki, go to Hawaii. If its a real Mexican experience you want, stay at the X. The rooms are tile and stucco, the bathrooms almost clean, the water temperature fluctuates for no apparent reason, the bed was hard but huge, the nights are alive with the sounds of traffic, and the buzz of weekend parties. There is a police station right behind the X, armed troops around the hotel day and night and they live in the X as well. A local said there is a drug war going on so the police are ....a little tense, but not at all hostile. There is a money changing booth right outside the X with current exchange rates. Across the street we found the best fish tacos, and Mayan style food, and the X opened a Mayan food spot the day we we were leaving, so we took a couple of killer tortas with habenero salsa for the plane. Mercado 28 is 4 blocks or so from the X, and it has everything Mexican or Mayan you would want. Everyone was friendly and helpful at the X. They went above and beyond for us if we asked for info or help. My wife is Mexican American , and I (white guy)can get by , so language was not an issue. One night we found a park behind the X that had street food vendors and little bumper electric cars and a playground for the kids. There are numerous restaurants and stores in the centro area of Cancun . If you are so inclined to rough it for a night or two, and get a feel for what real Mexico is about, try the X , the Caribe, or Margarito, which all can be seen from the X. We engaged the folks working at the small tiendas, taxis,hotel maids, and strangers everyday, and had the best time just chatting about Cancun, and what their lives were like. Bottom line is that staying at the X allowed us to experience daily Cancun from a totally non " Hotel Zone" perspective. Next time maybe we stay at the Caribe to get another take on Cancun. The Chitzen Itza Tour was outstanding. If you go, be prepared for the humidity and heat. Its a jungle, not a theme park. Otherwise be prepared to be amazed at what the Mayans and Toltecs we able to do so long ago. The X was not exactly comfortable, but not as some have suggested. I guess it depends on your needs.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rocknroll48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

429 reviews from our community

Traveller rating
    65
    111
    108
    56
    89
See reviews for
68
196
50
18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
wirral
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 January 2009

We got a cheap deal to this hell hole, my advice is don't do it spend a little more. This hotel fronts as a 4* our travel rep even laughed at this and said it was a 2* at most he said it was the same as a $30 room in America.
On arrival the staff were rude, we had no help with our bags and the lift was broken. There were no lights on in the hallways and there were mounds of food left sitting on a bin outside our room.
We thought our room was like a cave, all white with lumps on the walls. Facilities are basic free cheap soap and ancient frayed towels.
The water that come out of our tap was often brown and made a lovely screaming noise as it come out.
Our first room had a chunk of broken glass next to the pillow! wires hanging out of the wall and paint all over the mirror. The towels were brown and frayed so much that they looked like the hulks pants. Our second room wasn't much better.
We went down to the pool and found it no better there, the water was freezing and very unclean my partner got an ear infection from it. The pool did not get cleaned during our stay and it had a foam of scum on it fron the dirt. The pool was often surrounded by staffs family they took up the tiny sitting area and smoked all day. The floor near the pool was covered in fish bones and bottle tops, it was foul.
Our beds were solid concrete bases with a matress on top and stained sheets.
We complained relentlessly to get out of here and in the end paid to go to the hotel zone for our last 4 nights.
The only good thing about this place is that wal mart was a ten minute walk and you were near the locals.
If you have children beware there is broken glass everywhere the windows on the 2nd floor were cracked and if you leant on them they could fall through, not safe for a little one.
The bus stop was around the corner we used it everyday to escape the hotel. My advice is unless you are a backpacker or need to do mexico on the cheap then stay away and do not book with FLEETWAY TRAVEL!

  • Liked — location
  • Disliked — everything else
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank bubbles2two
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Cancun hotels

4 of 5 bubbles
Show Prices
4 of 5 bubbles
Show Prices
4 of 5 bubbles
Show Prices
4.5 of 5 bubbles
Show Prices
Portland, OR
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 August 2008

Other peoples reviews made me think twice before I went but the hotel was just fine. Room was clean, bathroom was cool. Bartender was nice.
It wasnt spectacular but wasnt bad either. Only a few blocks from the bus station so that was nice.

  • Liked — close to everything
  • Disliked — the price
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Sorr30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
2 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 15 July 2008

basically, that's the message we received from the female and male working the front desk at the time. We booked through Expedia and were supposed to be in a large deluxe suite and receive free standard rate meals. the female receptionist just shook her head while looking over the itinery and then commenced writing up what she was going to give us instead, which was not the deluxe room and there would be no free meals....not while she was on watch, anyway. we requested her to phone expedia for clarification and again she shook her head and basically tried to hand over the key to an inferior room and while doing so informed us that meals would cost us 100 pesos each if we wanted to include meals. at that point we decided to try staying somewhere where the service and rooms were great which was el rey del caribe. note: we had pre-booked these places and had no idea what they were going to be like in advance except by what others had said on trip advisor, etc. el rey did indeed have a room for us and it just happened to be the room we stayed in before and it was all very inviting and comfortable. summary: there are lots of great places in mexico to stay at and wonderful mexican people to meet, however, once in awhile one can be unlucky but we just have to make the best of it. afterall, we're on vacation....right :)

  • Liked — leaving the premises
  • Disliked — staff attitude
  • Stayed April 2008, travelled with family
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dennisTruscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NY
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 July 2008

I admitted that I chose Xbalamque because I wanted to save some money. However, please take my advice that do not book with this hotel regardless what discount rate you get.

1. The hotel staff was rude and very unfriendly. With other hotels, the rule is "service first, then get tips". With Xbalamque, tip has to come first, and you might not even get the service you request.

2. The hallway was so dark as someone has posted in one of the previous comments. The hotel tried to save some electric, so the light was only turned on at the area where you're at. There were mosquitos everywhere.

3. I stayed in room 209, and everything was so terrible. There was dark, brown water [or who knows what it really is] all over the floor next to the toilets. There was a standing shower right next to the toilet, and again, there was brown water all over the floor in the shower. Please see my pictures

4. There was no remote control for the television. Even though there were quite many tv channels, I could not sit in front of the television to change them. Thus, having a tivi in the room was quite useless.

5. The table was so dirty with scratches.

6. No small refrigerator, iron, nor hair dryer in the room at all.


I understand that "you get what you paid for". However, paying $50/night to get a room with services like this is not worth the saving. Last but not least, how the hotel was ranked "4 star" is still a mystery to many others. In this case, it's probably the ranking according to the local residents or its own staff, NOT the hotel standard ranking for tourism.

  • Liked — Nothing
  • Disliked — Everything is terrible!
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank HCM_Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2008

I would like to warn anyone considering staying at this terrible hotel! first of all the staff is very unhelpful and NO ONE speaks English!moreover we were while relaxing by the pool, someone broke into our room and stole our digital camera - the last thing you want to happen when you are on holidays, isn't it? when we went to report it the hotel staff didn`t even seem to be surprised - they nearly ignored us and after 1,5 hrs wait they just told us that the hotel is not responsible for the belongings you leave in your room!! so, to sum up never, ever stay at this place!!

  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank misstraveler7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eureka, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 April 2008

Hotel X has a great location in downtown Cancun. Perico's restaurant is always a fun night out, and Hotel X is located a short distance from Perico's. It has nice mayan themed artword, and a wonderful pool to enjoy. The hotel also has a restaurant and lounge inside of it, but was never loud in the evening. The price is also nice...under $90 during peak season.

We prefer downtown to the craziness of the Hotel Zone. We are not into crowds, high priced drinks, or all inclusive resorts. We like to experience the local culture, and the downtown area offers that.

If you want to go for a day visit to Hotel Zone and enjoy a beach, it's only a 15 minute taxi ride to get there. Although when we were there, the beach was pretty pathetic due to hurricane damage (perhaps only 10 feet wide).

  • Liked — Location in the downtown area. Everything is within walking distance, unless you want to go to the beach, which is a 15 minute taxi ride
  • Disliked — Nothing....English was difficult to understand at front desk, but we managed
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bjolson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cancun hotels
1.0 mi away
Hotel Hacienda de Castilla
Hotel Hacienda de Castilla
#104 of 181 in Cancun
3.5 of 5 bubbles 205 reviews
0.2 mi away
Antillano Hotel
Antillano Hotel
#105 of 181 in Cancun
3.5 of 5 bubbles 127 reviews
5.0 mi away
Grand Royal Lagoon
Grand Royal Lagoon
#119 of 181 in Cancun
3.5 of 5 bubbles 204 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel & Suites Nader
Hotel & Suites Nader
#91 of 181 in Cancun
4.5 of 5 bubbles 77 reviews
0.2 mi away
Suites Gaby Hotel
Suites Gaby Hotel
#102 of 181 in Cancun
4.0 of 5 bubbles 229 reviews
0.5 mi away
Hotel Margaritas
Hotel Margaritas
#89 of 181 in Cancun
4.0 of 5 bubbles 134 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Xbalamque Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Xbalamque Resort & Spa

Property: Hotel Xbalamque Resort & Spa
Address: Av. Yaxchilan No. 31, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #157 of 181 Hotels in Cancun
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Xbalamque Resort & Spa 3*
Number of rooms: 92
Official Description (provided by the hotel):
Cultural Hotel that represents the Mayan Culture and mythology. 80 standard rooms, are usually decorated to reflect the constant desire to show the Mexican culture, its colors and carved stones.We have Spa, Relaxation Massage, Reductive, Steam Bath (Temazcal), Facials, Treatments, Beauty Salon, Meeting rooms, Conferences, Yoga, Pilates, Film Art, Art Gallery, Swimming Pool (Out Door), Beach Club, Car Rental, Travel and tours, Wireless Internet, Parking, Elevator, Radio Station, Handicap Room. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Ebookers, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, HotelQuickly, Cancelon and Hotel.de so you can book your Hotel Xbalamque Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Xbalamque Hotel Cancun

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing