We are return customers that will not be returning. I have stayed at this same location 5 times, 3 of which were prior to it becoming an all inclusive hotel. This is the first time that I had a bad experience, but it was enough so that I will not return.
We just returned from Paradisus Cancun where we went to celebrate a friends 50th birthday. I hesitated to give service an average. While our service in the restaurant, poolside, and room service was exceptional, the service at the front desk for check-out, check-in and room key issues was horrible. We arrived Thursday early afternoon and had to wait in the check-in line for 45 minutes to only be told that we had to come back at 3:00 because our room was not ready. We were told that we could go right to the front when we returned to just grab our room keys, but ended up having to wait another 45 minutes. Everyday after our room was serviced (EXCEPTIONALLY), we had to go back down to the front desk - WAIT again, for them to re-program our room keys. Check-out rain similarly.
The bartenders, servers in the pool area and restaurant staff were as ALWAYS incredibly helpful, always attentive and deserving of tips. The front desk area needs MAJOR renovations in terms of efficiency.
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun