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“Great Family Vacation”
Review of Paradisus Cancun

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Paradisus Cancun
Ranked #24 of 177 Hotels in Cancun
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 July 2014

My husband, 2 year old son, and I spent a week here in May. We were looking for a nice relaxing family friendly vacation and we ended up getting that plus more! Upon arriving we decided to upgrade to the family concierge and it was the best decision! We ended up having to wait a little longer for a room to be ready but it was worth it. The rooms were super spacious and very clean with an absolutely gorgeous view of the pool and ocean. It felt so nice to wake up every morning to the sound of the ocean. Grace was our family concierge butler and she really went out of her way to make my son happy. He especially loved the bubble baths with balloon animals and of course the milk and cookies at night (which I enjoyed too lol). Every morning we sat outside by the pool/ocean and had the buffet breakfast. Valeria served us everyday and did a wonderful job. Every morning when she saw us coming she got a warm chocolate milk for my son and a cappuccino for me..I definitely missed that when I got home. We ate at all of the restaurants at night except for the buffet and the adults only. It's hard to give a favorite since we enjoyed them all. Even though my son was not old enough to stay at the kids club he was allowed to go and play as long as we were there, which was fine with me since I wouldn't leave him at that age anyway. He had a blast there and the ladies that worked there were great. An added bonus for those of us moms that are potty training is in the family concierge and kids club there were little potties for the kids. A critic would be is the location that they do the shows at night needs to be bigger. Overall we have an amazing time and will probably try out another Paradisus this year!

  • Stayed: May 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Sel1222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,675 - 4,681 of 9,636 reviews

Reviewed 13 July 2014

We were three girls and we stayed at Paradisus Cancun for 4 nights. The hotel was great, more than expected. The staff was very friendly and the food was very good! The beach in front of the hotel was beautiful and clean. We really had the best vacation ever. The entertainers, Lalo, Arturo and Angeel, were really nice and they organized a lot of nice activities. Gracias chicos! La pasamos increíble! Hasta la vista! Besos de Chipre!!

  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Thank 90Marilena2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded 14 July 2014

Dear Guest:

Thanks for letting us be part of your best experiences and for considering us as one of your first choices.

For the entire team of Paradisus Cancún Resort, is very motivating each of your comments, all staff constantly makes every effort to provide the best service in order to make you feel at home.

We are eager to welcome you back.
Cordially;

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

I am a Travel agent and have been comming to Cancun every year for 20 yrs! Stayed at most all of the resorts! THIS ONE WINS HANDS DOWN! Lets start with the amazing greeting you get when you walk thru the door! The beauty of this place takes away your breath! Then its on to the Royal Service Adult only lounge where we were checked in with champagne and met our wonderful butler Erik! Thanks Erik for making our vacation a fabulous experience! The Room was spacious clean and cool. We had the most comfy bed!!
Service was OUTSTANDING!! Shout out to the pool staff Omar , Alex Pedro and David who made us feel like old friends!!
Food to die for! This is mexico? we ate like royalty and especially liked the resturant Fuego with Martin who couldn't do enough for us!
Beach was spectacular long wide clean with the caribbean sea shining like a diamond!
Pools were many and clean cool and very enjoyable! Loved the bali beds!! We saw 2 weddings and they looked amazing! Fernanda handles the romance and is a complete Pro! Highly reccomend weddings here! Your family and friends will get a experience of a lifetime!
We will be back!

Room Tip: royal service is worth every penny!!
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Went to this resort back in early June...... One of the best resorts I have ever been to...... And trust me, been to many. The service at this resort is incredible. Melissa Worsley... Thank you so much for your kindness and over the top service for me and Moon! We will be back to visit and bring more friends. Francisco Terrazas, Diego and Edier at the la Palapa pool area are the best waiters you could imagine! you all made our trip. even though it rained 70% of the time! the people who worked at this resort made it all worth while with their enthusiasm and great service. Would go back there anytime... Good food, clean, beautiful and great service... Can not ask for more

Room Tip: Royal service... Worth it!
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Peg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

Food was great. Service was good....loved Francis in the kids club. She was Wonderful!!! My daughter adored her. The pools were nice. Plenty of chairs, towel service was easy. The beach had plenty of chairs and the beach was nice. Unfortunately the Hotel was outdated and needs work. Our room was pretty nice until it rained, then it flooded. Many parts of the hotel flooded when it rained. Buckets sat in several places to catch drips from the ceiling. Our experience probably would have been much better had it not rained but when it rained it poured....all over the hotel...unfortunately. bottom line was it a good deal...absolutely. ...would we go back...probably not

  • Stayed: January 2014
    • Value
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3  Thank mharrison60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded 19 July 2014

Dear Guest,

Thank you for taking the time to share your thoughts and concerns from your recent stay.

I will be sure to pass along your positive comment regarding the kids club Staff. We are glad that daughter adored and enjoy with Francis.

We are sorry to hear of the challenges you experienced with your room. We hope that one day you will afford us an opportunity to restore your confidence in the Paradisus Cancún.


Thank you again and warmest regards,

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Reviewed 12 July 2014

Had a fantastic time in Cancun!! We stayed in the main pyramid on the 8th floor, with a balcony, and fantastic ocean view! The room was clean, the beds were comfy, and the AC was cold.
Food overall was OK. The buffet was my least favorite place to eat. Blue Agave and Mole had fantastic food! At the bar you could get hot wings, yummy!! I can never find places that make wings like I like them (dry and crispy).
Stay on top of making revs for dinner, they go quick. If you want a chair by the pool go early. I was out one morning before 7 and couldn't get shaded chairs. Who get up before 7 on vacation!?!
Overall I had a fantastic experience! Everyone on staff was friendly and courteous. I have to close, by giving a shout out to my favorite bartender Gerardo!! You could tell he enjoyed his job!!
I can't wait to come back!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Kla_122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2014 via mobile

Sloppy service and mediocre food. Food choices in this hotel are hit and miss. Will not go back and will not recommend. Hotel credits are useless and you have to pay extra for premium alcohol. This hotel is not fully all inclusive.

Stayed: July 2014, travelled with family
7  Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PDCR, Quality Department at Paradisus Cancun, responded to this reviewResponded 19 July 2014

Dear Guest,

Thank you for taking the time to post your comments regarding our hotel. We take all comments seriously and appreciate the time you took to write your review.

Everyone at the Paradisus Cancún Resort aspire to ensure that all of our guest receive an exceptional experience, we regret that we did not achieve this goal.

We hope that one day you will afford us an opportunity to restore your confidence in the Paradisus Cancún.

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Cancun

Address: Boulevard Kukulcan, km 16.5, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Cancun
#18 Family Hotel in Cancun
#19 Romantic Hotel in Cancun
#22 Top resorts Hotel in Cancun
#23 Luxury Hotel in Cancun
#24 On the Beach Hotel in Cancun
Price Range: £200 - £564 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Cancun 4.5*
Number of rooms: 678
Official Description (provided by the hotel):
Timeless luxury with an avant-garde flair evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Melia Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Melia Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Melia Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatan Peninsula, and the privilege and compassion of Gran Melia, premiere Cancun resorts. ... more   less 
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Also Known As:
Gran Melia Cancun Hotel Cancun
Cancun Gran Melia
Grand Melia Cancun
Melia Cancun

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