First off, we traveled as a family of 22. We all arrived and checked in. There was a few issues with a couple of rooms b/c of the a/c. We were moved and problem taken care of! The resort smells wonderful. I personally didn't get the concierge service. One person did for his room. We utilized his concierge to accommodate our reservations. It was hard as a large group to sit together but Paradisus did their best. Our favorite was Bana for dinner (sushi). Alejandro went out of his way to take care of us. I failed to mention half of our group is kids ages 6mo-9yrs.. SO you can imagine the mess they can make. Alejandro and team did a great job making sure the kids had their fare share of sushi and food off the kid menu! It was awesome. Adults at one big table and kids at another! Thank you so much Alejandro for the special shots. We have video of him doing great work! We went to other restaurants and they were decent. Fuego's scallops were delicious! We spent most of our trip eating at Nao's which is the buffet restaurant. We usually ate breakfast and lunch here. They always had great options! I liked to thank Javier Zamara who worked both shifts. For our entire stay he somehow knew what time we were coming for breakfast and lunch and had tables on standby for us. It was awesome!! Of course we took care of him each day with a gratuity. I wanted to recognize his super serving skills especially when we kept asking for bacon!! FYI you won't see the best crispy bacon on the buffet. You have to ask for it!! Always ask for something you don't see!! I did and somehow Javier Z was able to make it happen!! This kept our kids happy!!
The pools were fun! They had a kiddy area pool that was about 2.5 ft deep. This was by tower 1 I believe. It was a big pool and our kids were extremely happy b/c they were able to free instead of being stuck in a 5ft wide kid pool.
For rooms: We had a standard room in the main tower. All towers are connected. At night you could here the music playing from the bar downstairs.. It was a little loud but it's Cancun and you are there to have fun!! The room suited our needs. We even had a pac-n-play with double beds. The couch also folded out to a bed. I can also tell you that there are rooms bigger than others. Those on corners of the towers are HUGE! There are also rooms with ceiling fans installed. I guess you just have to ask and be specific when you book!
All in all we traveled together and had a great time!
Thanks to all the servers who took care of ALL of us with a smile!!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun