The hotel is huge with a pretty nice layout. When I first check in we were literally "whisked away" to the Royal Service check-in in Pyramid 5. The check in process was cool. There we were assigned our butler, Gauldino and a cell phone to keep us in touch with him. The room clean, bathroom size descent and balcony pretty good size that overlooked the ocean.
Our butler made sure we were good on all accounts. He made all of our dinner reservations and even reserved our bali bed for 7 days out of our 8 day stay (you are only guaranteed 3). Gualdino even delivered a chill bottle of champagne on night 1, a bottle of tequilla on night two and sent us home with a bottle of Milagros tequilla...all free of charge.
The spa service was good...but the next day for some reason or another my neck and back was stiff...think it was too much pressure...lol...I think everyone should at least experience the spa treatments if at all possible.
The food at Nao's which is the main dining room was OK...it wasn't a large selection at all and they were not consistent. Bacon & saugages is something you have to ask for, it was not part of the buffet, I dont know why. The other restuarants were ok too...all though I didn't experience all of them. Since I had the Royal Service package we had breakfast & lunch on the RS side and trust me when I tell you, you can see and feel the difference in service.
The pools, 3 in total are nice and clean, one is specifically for the Royal Service guests. The beach was awesome but its a longggggg walk from the ocean back to the your lounge chair...LOL.
Only real complaints for me is the fact that yes, they do not have enough lounge chairs and shaded areas...and yes, after awhile of unclaimed lounge chairs with personal belongings on it, people did start to move those items and take over the chairs, which i felt wasn't cool at all. My only other grievance is that during my stay, the company CINTAS was there for their annual President's Club "conference" and we heard that there was a total of 400 people in this group. Their stay at the hotel really did slow down service, especially at the pool bar and with the room service for food orders. The common areas, such as the atrium and lobby areas were really hot and muggy...there was no real air conitioning in the common areas which became annoying after awhile because it was pretty hot outside and when you came in, all you wanted to do was cool off...granted it was the middle of August. Other than those things the hotel & staff to me were pretty cool and quite accommodating.
If I had the chance, I would more than likely visit the Paradisus and do the Royal Service package again...to me it was worth it.
PS...those daggone on Buffalo Wings were hmmm hmmm good...make sure you get some!
- Official Description (provided by the hotel):
- Timeless Luxury with an Avant-Garde Flair Evocative of an ancient Mayan civilization; lavish architecture that rises into the sky and slips back into the sandy Cancun shore. Gran Meliá Cancun Resort is a 5-star, AAA 4-diamond beachfront resort, voluminous as it is elegant, decadent as it is distinguished. Gran Meliá Cancun's five majestic pyramids decorate this timelessly-tropical scene, revealing a backdrop of the Caribbean Sea. Four spectacular pools, luxurious guestrooms, dining and the hotel's renowned YHI Spa, one of the most prestigious in the world, are only a taste of a bold collection of services and amenities offered at this sleek, seductive and luxurious Cancun resort paradise. Positioned, carefully, in Cancun's Hotel Zone, Gran Meliá Cancun luxury hotel is within 5 minutes from the city's premier shopping centers, 15 minutes from the International Airport, and immediate proximity to the downtown and many exciting entertainment venues. A 9-hole, par 3 executive golf course, three lavish pools, and the signature YHI Spa offer the discerning guest a definitive means to leisure. Experience a hotel that radiates the beauty of the Yucatán Peninsula, and the privilege and compassion of Gran Meliá, premiere Cancun resorts. ... more less
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- Also Known As:
- Gran Melia Cancun Hotel Cancun
- Cancun Gran Melia
- Grand Melia Cancun
- Melia Cancun