We got a really good deal for the Riu Cancun (approx 1/2 the price of every other website) and I'd say it was great value for money for what we paid but definitely not worth the full price.
There was an initial panic at check-in when after a warm welcome, the receptionist couldn't find a reservation for us. She still offered to check us in but at the full advertised price (obviously we weren't happy about this when we had got such a good deal). However just as we were about to hand over the credit card she found the reservation with a slight spelling mistake in the surname! Phew!
The location of this hotel cannot be beaten, only a 5 minute walk from all the action.
The lobby area and all the public areas are lovely but the rooms are a bit of a disappointment - very dated and no better than many of the cheaper hotels in which we've stayed in Cancun. Many people talk about a musty smell in rooms but ours smelled fine, apart from the shower which smelled disgusting! I think a bit of a smell is to be expected in humid countries but this was unreal and seemed to get worse over night. Also there is no light in the shower so be ready to shower in the dark!
The was a fantastic amount of storage in the room, many drawers and a huge wardrobe. The beds were fine and even the roll away bed was reasonably comfortable (we had 3 adults in one room), but did make the room a bit cramped. The mini bar was restocked every couple of days and has plenty of water and soft drinks plus beer. The optics in the room were great also, but we didn't really have much use for them. We'd rather get a drink at the bar!
Housekeeping were good, although some days they seemed better than others, tying up drapes and duvets in bows and leaving chocolates occasionally.
The food was quite good, plenty of choice and of a reasonable standard. Not exactly amazing but I don't think you can expect that when they are feeding literally hundreds of people at the same time! Lots of choices to suit different nationalities, and a different selection every night. One slight problem was at breakfast, there was always a queue for pancakes, they just couldn't keep up with demand!
The pool area was nice, but very busy and you couldn't get a sun lounger unless you were down about 8am. We always just went on to the beach which suited us fine as there was always plenty of sunbeds and also the pool area was in the shade by about 2.30pm and we like the sun in the afternoon! The swim up bar was a bit crazy with some people in it drinking from 10am til 5pm, so by the end of the day the water didn't look too appealing! There were also a few very very drunk people, including a couple passed out in/around the pool. Not great for families! Other than this I'd say it is quite a family oriented hotel.
The entertainment staff are fantastic, they work so hard from 9am trying to get everyone to take part in fun games, however if you say no they don't hassle you. They do shows at night which are kind of what you'd expect from hotel entertainment, you'll get a laugh at least. After the shows they meet people in the lobby and take them out to local night clubs, you even get a complimentary bus there even though most of the clubs are in easy walking distance! If you're going to clubs I'd definitely recommend going with the group from the hotel, you get great bottle service and it's a good way to meet other people. Cocobongo is a must!
There is free wireless in the lobby for 90 mins a day but it would be better if this was available throughout the hotel, you can get it for a charge though $50 per week or $9 per day.
Overall, we had a fantastic holiday and would definitely go back if the price was right!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun